FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay47.0 days stuck in "Ready for Release"
⏱️
Total Delay16.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
47.0d
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.7d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06//08/2026 SRobinson- Created follow up WO as requested. (WO-01379429)
04/09/2026 Rharris: Emailed POC 'Lattier, Richard' Richard.Lattier@gehealthcare.com to confirm FSE Jordan onsite 4/22-4/24 for 17 devices.... 04/08/2026: ARoosa - Called 318-626-0976, Richard Lattier, Spoke with Rick and I offered FSE Marvin on site for next week and rick stated that he is welcome to come however he is not certain how many beds will be available for remediation at that time. He asked what date Marvin would like to come and I told him I will have Resource Planner Megan Klose reach out to him with proposed date... 04/02/2026 THolmes- Called 3186260976 Ricky stated techs were there working on 6 of the beds today. Conf SN and Him as POC Richard Lattier Richard.lattier@gehealthcare.com … 04/02/2026 THolmes- Called 318-626-4300; xfer to bio Med @LSU Health center was told to call 3186260976 Bio med @OCHSNER LSU ST MARY MEDICAL CENTER 1 SAINT MARY PL and ask for Rick…. 03/20/2026: ARoosa - Called 318-626-4300, Asked to xfer to biomed ended up at a recording stating thanks for calling GE health services and got caught in a loop with no good option to press... 02/16/2026 MHamersley - called 318-626-4300, operator said need to call: St Mary's @ 318-626-2800, this is OB/GYN clinic, they don't have any Giraffe OmniBed & Giraffe OmniBed Carestations; called 318-626-4300, phone rings then just disconnected, will try back another day
🔧Work Performed
Customer signed postponement form- attached
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01340992 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - SHREVEPORT - OCHSNER LSU ST MARY MEDICAL CENTER
Apr 21, 2026 8:00am – 5:00pm
Work Order: WO-01340992
Account: GE Healthcare FMI
Customer Case Number: 1-556594226991
Location: OCHSNER LSU ST MARY MEDICAL CENTER
Address: 1 SAINT MARY PL, SHREVEPORT, LA 71101
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24370092SA
Contact Name: Richard L
PDF
Postponement of Medical Device Correction - Ochsner LSU St Mary Medical Center 1
Apr 24, 2026
Timeline
📞
Case Linked Jan 30, 9:13 AM
Case Number:00563726
Subject:WO Creation Request - GE Healthcare FMI 32097
Status:Closed
📋
Work Order Created Jan 30, 12:05 PM
Work Order:WO-01340992
Type:FCO
Priority:PC
⏳1.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM
From:Entered
To:Ready for Release
Duration in Previous:1d 0h
🚨47.0 business days
📅
Status: Ready for Scheduling by Angela RoosaApr 8, 3:18 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:67d 2h
👷
▶
2
Technician Assigned Apr 9, 2:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhonda Harris
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 57m
🗓️
▶
2
Status: Scheduled Apr 9, 2:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For:2026-04-22T12:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Rhonda HarrisApr 16, 1:58 PM
Scheduled For:2026-04-21T12:00:00.000+0000
⚠️7.0 business days
⏱️
▶
2
Labor Added Apr 25, 7:45 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:15d 17h, 0m
⚠️5.0 business days
⏱️
▶
2
Labor Added May 1, 1:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:6d 5h
⏳3.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 21h
💰
Status: Invoiced by Timothy AmburgeyMay 5, 11:24 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:28m
🚨24.0 business days
🧾
Invoice Created Jun 8, 11:27 AM
Invoice Number:SM-260982
Bottlenecks
Entered
Duration: 6.9 business hours (threshold: 4.0 business hours)
Exceeded by 2.9 business hours
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)