FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay44.0 days stuck in "Ready for Release"
⏱️
Total Delay24.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
44.0d
Scheduled
0.2d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
25.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
5.0d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/02/2026 THolmes- Called 3186260976 Ricky stated techs were there working on 6 of the beds today. Conf SN and Him as POC Richard Lattier Richard.lattier@gehealthcare.com … 04/02/2026 THolmes- Called 318-626-4300; xfer to bio Med @LSU Health center was told to call 3186260976 Bio med @OCHSNER LSU ST MARY MEDICAL CENTER 1 SAINT MARY PL and ask for Rick…. 03/20/2026: ARoosa - Called 318-626-4300, Asked to xfer to biomed ended up at a recording stating thanks for calling GE health services and got caught in a loop with no good option to press... 02/16/2026 MHamersley - called 318-626-4300, operator said need to call: St Mary's @ 318-626-2800, this is OB/GYN clinic, they don't have any Giraffe OmniBed & Giraffe OmniBed Carestations; called 318-626-4300, phone rings then just disconnected, will try back another day
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI 32097 COMPLETE
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
MSG
Serial number-89SA
Apr 3, 2026
MSG
Screw
Apr 3, 2026
Timeline
📞
Case Linked Jan 30, 9:13 AM
Case Number:00563726
Subject:WO Creation Request - GE Healthcare FMI 32097
Status:Closed
📋
Work Order Created Jan 30, 12:03 PM
Work Order:WO-01340990
Type:FCO
Priority:PC
⏳1.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM