Detailed work order timeline, KPIs, and analysis
FERNO • Repair • P3
📍 HANCOCK COUNTY AMBULANCE - Ferno — 1305 PENNSYLVANIA AVE, WEIRTON WV, 26062
Feb 5, 2026 → May 19, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 5 → Feb 5 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Feb 5 → Feb 6 | Assigned | ▶ Running | 1 | 1 / 3 |
| Feb 6 → Feb 13 | Awaiting Parts - Customer | ⏸ Paused | 5 | — |
| Feb 13 → Feb 13 | Ready for Scheduling | ▶ Running | 0 | 1 / 3 |
| Feb 13 → Feb 13 | Assigned | ▶ Running | 0 | 1 / 3 |
| Feb 13 → Feb 19 | Scheduled | ▶ Running | 3 | 4 / 3 |
| Feb 19 → Mar 10 | Awaiting Parts | ⏸ Paused | 13 | — |
| Mar 10 → Mar 10 | Ready for Scheduling | ▶ Running | 0 | 4 / 3 |
| Mar 10 → Mar 10 | Entered | ▶ Running | 0 | 4 / 3 |
| Mar 10 → Mar 10 | Assigned | ▶ Running | 0 | 4 / 3 |
| Mar 10 → Mar 18 | Scheduled | ▶ Running | 6 | 10 / 3 |
| Mar 18 → Mar 26 | Reschedule | ▶ Running | 6 | 16 / 3 |
| Mar 26 → Mar 26 | Ready for Scheduling | ▶ Running | 0 | 16 / 3 |
| Mar 26 → Apr 2 | Assigned | ▶ Running | 5 | 21 / 3 |
| Apr 2 → Apr 2 | Entered | ▶ Running | 0 | 21 / 3 |
| Apr 2 → Apr 3 | Assigned | ▶ Running | 1 | 22 / 3 |
| Apr 3 → Apr 6 | Scheduled | ▶ Running | 1 | 23 / 3 |
| Apr 6 → Apr 6 | Completed | ▶ Running | 0 | 23 / 3 |
| Apr 6 → Apr 7 | Incomplete | ▶ Running | 1 | 24 / 3 |
| Apr 7 → Apr 15 | Reschedule | ▶ Running | 6 | 30 / 3 |
| Apr 15 → Apr 15 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Apr 15 → Apr 27 | Reschedule | ▶ Running | 8 | 38 / 3 |
| Apr 27 → Apr 29 | Awaiting Parts - Customer | ⏸ Paused | 2 | — |
| Apr 29 → May 1 | Ready for Scheduling | ▶ Running | 2 | 40 / 3 |
| May 1 → May 12 | Assigned | ▶ Running | 7 | 47 / 3 |
| May 12 → May 19 | Scheduled | ▶ Running | 5 | 52 / 3 |
7/7/26 NB - Confirmed via chatter to Nancy that the serial number on Ferno's end has been corrected so what is on this work order is what is in their system as well. Since Ferno already closed the claim without all documentation, the invoice and documentation attached 01349926 will need to be emailed.
6/15/26 Rberry- Updated delay code to ASC related. ASC that was covering when local ASC was on PTO to did schedule WO on 5/6 when customer email and stated to set up for any day and any time.
6/8/26 NatoshaB - called and spoke to Julie RE: component update. SN# on this WO & the original claim form was 24C206305; per Dustin, customer does not have a unit w/that SN, they have 24C206765 & 24C206762 (repair on 6762 was completed & closed on WO-01349923). Julie said she'd get/w Connie to update the Ferno portal so this repair for 6765 could be billed. However - the problem description does not relate to the WP notes at all. (updated tech notes per Brandons chatter. said customer did not provide a handle)
5/27 NSuarez there are no serial# 24c206765 on customer portal seems like claim #852 was closed.
5/19/2026 BG I have been to this location twice. Once on 4/6/2026 and today 5/19/2026 Customer also made no mention of a second chair broken or receiving parts for it.
05/12/2026 LHill-sent email to Dezso-I have this scheduled for 05/19 with tech arrival between 9AM-11AM.
See logged email.
5/6/2026 LHill-rec'd email from customer-I just read your email. Please set up a day of your convenience. We are here 24/7 and any time and day will be fine with us.
See logged email.
5/1 KSmith -- Sent email to schedule for 5/5 on WO-01349926
4/30/26 RBerry- WO moved from awaiting parts-customer to RFS on 4/29/26. Updated due date.
4/27 NatoshaB - Could not locate dispatch WO update for actual parts shipment 1Z4766270377113425 (case 00587974)? Parts arrived as of 4/21 for the iNX - please schedule ASAP
4/23/26 NatoshaB - package noted below has not shipped yet
1Z4766279076079034
Waiting on parts arrival to reschedule with WO-01356000 iNX 24C206034
4/22/2026 CRamen assigned to Brandon Green. WO-01356000 in APC, WO-01349926 in Re-Schedule and WO-01369032 need to be scheduled together.
4/16/2026 CRamen assigned to Brandon Green. WO-01356000 in APC, WO-01349926 in Re-Schedule and WO-01369032 need to be scheduled together.
4/15/26 RBerry- Updated due date based on parts. Parts delivered on 4/9 but notification was not received until 4/15
4/15/26 NatoshaB - Called Whitney @Ferno on this date. She confirmed "bolts for the seat" were delivered to customer as of 4/9.
Waiting on parts arrival to reschedule with WO-01356000 iNX 24C206034
4/9/26 NatoshaB - emailed Brandon for update on Ferno correspondence. Says he's still waiting on more parts. Emailed Ferno team for conf. on this date.
PM checklist (with fail) from 3/18 visit is logged & has been sent to Fer
4/7/26 RBerry- Found WO in incomplete status. Tech was following up with Ferno on how to proceed. Sent chatter to tech and placed in reschedule status.
4/2/2026 CRamen Logged email on WO-01356000 confirming Monday 4/6/2026 with Brandon Greens arrival window between 8-10am. Email Logged on WO-01356000
4/2/2026 CRamen per LYoder in scheduling meeting to re-assign to BGreen and schedule for Monday 4/6/2026 on his way to Clarksburg WV. Logged email on WO-01356000 requesting Monday 4/6/2026 with an arrival window between 8-10am. Placeholder set
3/31/26 NatoshaB - package for WO-01356000 arrived today (2nd image shown below). 1st image is the RMA for tech to return parts. Chattered Chuck
3/31/2026 CRamen waiting in tracking for 1. Schedule with WO-01356000
03/30/2026 SRobinson- due date updated to match tracking. 1Z4766270348061616 & 1Z4766279048742628.
3/26/2026 CRamen assigned WO-01349926 to DAntolin and WO-01356000 in AP
**ASC - please confirm w/customer if both parts shipments arrived (2nd WO for inx: WO-01356000)
2nd order of Parts have been delivered. Updated due date to 3/31 and put in RFS. 3/26/26 NatoshaB
Tracking | UPS - United States
3/25/2026jsells
RMA UPS Label Created, 1Z4766279047476329
Merchandise Description: Frame
Number of Packages:1
3/25/2026 CRamen left a vm for a returned call to schedule for Wednesday 4/1/2026 with tech arrival between 10-12
3/25/2026jsells
UPS Ship Notification, Tracking Number 1Z4766270348547315
You have a package coming.
Scheduled Delivery Date: Thursday, 03/26/2026
3/24/26 NatoshaB - emailed Ferno for f/u on parts status. Per Kirsten they're working on it still.
3/18/2026 DAntolin - Incorrect parts received. Received 1600391.
Need weldment frame 1600998
(Per FSE notes: New weldment ordered through Ferno.)
3/11/26 RBerry- Updated due date based on parts. WO was not released to ASC until 3/10/26.
3/10/2026 CRamen Denzo returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am. Call logged on WO-01356006
3/10/2026 CRamen left a vm for a returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am
3/10/2026 CRamen Logged email requesting Wednesday 3/18/2026 with an arrival window between 8-10am. Placeholder set
3/10/26 NatoshaB - copied chuck on outgoing email to ferno to confirm parts shipment (following dustin's first visit). Whitney replied all 3/9 confirming shipment arrive on date noted below - 2/23. As of today repair WOs still in awaiting parts. I replied on email to chuck & copied Rhea to please expedite scheduling.
2/23 KHardison - Added RMA.
2/20/2026jsells
You have a package coming.
Scheduled Delivery Date: Monday, 02/23/2026
2/13/2026 CRamen Denzo returned call to schedule for Wednesday 2/18/2026 with tech arrival between 10-12. Call logged on WO-01349923
2/13/2026 CRamen left a vm for a returned call to schedule for Wednesday 2/18/2026 with tech arrival between 10-12. Parts delivered today. Call logged on WO-01349923
2/13/2026jsells
UPS Ship Notification, Tracking Number 1Z4766270346369128
You have a package coming.
Scheduled Delivery Date: Friday, 02/13/2026
2/6/2026 CRamen spoke to Dezso and he said he didnt get parts yet and hes waiting on PM WOs to have tech to PMs as well on other equipment. Call logged on WO=01349923
2/6/2026 CRamen left a vm for a return call to verify parts are on-hand and if so to schedule for Monday 2/9/2026 with tech arrival between 9-11am. Call logged on WO-01349923. Logged email. Placeholder set
2/5/2026 CRamen left a vm for a return call to verify parts are on-hand and if so to schedule for Monday 2/9/2026 with tech arrival between 8-10am. Call logged on WO-01349923. Logged email. Placeholder set
2/5 KHardison - Left a vm regarding WO. Advised that a coordinator will call for scheduling.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03111141 | Labor | Open | 1 | $130.00 | Feb 18, 7:36 PM |
| WL-03174999 | Labor | Open | 1.25 | $0.00 | Apr 6, 6:07 PM |
| WL-03175000 | Labor | Open | 1 | $130.00 | Apr 6, 6:07 PM |
| WL-03175001 | Travel | Open | 60 | $105.00 | Apr 6, 6:07 PM |
| WL-03231854 | Labor | Open | 1.5 | $0.00 | May 19, 5:44 PM |
| WL-03231855 | Labor | Open | 5.75 | $747.50 | May 19, 5:44 PM |
| WL-03288339 | Travel | Open | 60 | $105.00 | Jul 9, 9:33 AM |