Work Order 360 View

6/30 KWeiss, Reviewed pictures and closing w/o for billing review.

6/17/2026 CRamen Dezso called and scheduled for Thursday 6/25/2026 with tech arrival between 8-10am with Dezso agreeing to let this be OJT for EAlesi If job for Scott at Noble County (awaiting parts on 4WO's) doesnt pan out on 6/24 Dezso said Wednesday is fine as well. Call logged on WO-01356000

6/17/2026 CRamen left a vm that parts have been delivered and to return call to schedule for Thursday 6/25/2026 with tech arrival between 8-10am. Call logged on WO-01356000.

6/16/2026 CRamen talked about in scheduling meeting that LYoder wants SRoberts to do these next week using it as OJT with EAlesi with other repairs in Brandons area

6/15/2026 CRamen left a vm that parts have been delivered and to return call to schedule for Wednesday 6/17/2026 with tech arrival between 9-11am. Call logged on WO-01356000. Logged email. Placeholder set

6/12/26 NatoshaB - parts on WO-01379517 deliv. 6/11. 3 WO's RFS for this customer: WO-01379517, WO-01369032, WO-01356000

6/8/26 NatoshaB - WO can be scheduled once parts arrive on WO-01379517 (01356000 does not have any outstanding parts orders - unit was unavailable last time tech was there per note below). Chattered tech to check date in WP section.

6/5/2026 CRamen chattered: @Brandon Green​ Have you reached out to Ferno regarding additional parts needed for this repair? @Lawrence Yoder​ @[Rhea Berry]​ 

5/29/26 RBerry- Chattered: @Brandon Green​ Have you reached out to Ferno regarding additional parts needed for this repair? @Lawrence Yoder​ 

5/26/2026 CRamen spoke with Dezso and he said Brandon was checking on parts for the iNX and said if we have the parts we can send Brandon out tomorrow for Repair/PM. 

5/26/2026 CRamen logged email for a returned call to schedule for Wednesday 5/27/2026 with tech arrival between 11-1pm.

5/22/2026 CRamen left a vm for a returned call to schedule return repair visit WO-01374866 and WO-01356000 for Wednesday 5/27/2026 with tech arrival between 11-1pm. Call logged on WO-01374866. Logged email. Placeholder set

5/20/2026 CRamen left a vm for a returned call to schedule return repair visit WO-01374866 and WO-01356000 for Wednesday 5/27/2026 with tech arrival between 8-10am. Call logged on WO-01374866

5/19/2026 CRamen unit was unavailable when tech was on-site

05/12/2026 LHill-sent email to Dezso-I have this scheduled for 05/19 with tech arrival between 9AM-11AM.

See logged email.

5/6/2026 LHill-rec'd email from customer-I just read your email. Please set up a day of your convenience. We are here 24/7 and any time and day will be fine with us. 

See logged email on WO-01349926.



5/1 KSmith -- Sent email to schedule for 5/5 on WO-01349926

4/30/26 RBerry- Updated due date. WO was moved from awaiting parts-customer on 4/29/26. Removed delay code.

4/27 NatoshaB - Could not locate dispatch WO update for actual parts shipment 1Z4766270377113425 (case 00587974)? Parts arrived as of 4/21 - please schedule ASAP

Located case above by going through all unassigned cases including "UPS Ship Notification". That case did not have a description of what the package contains. Only Jsells note/case states what was actually shipped, but that is the RETURN shipment tracking for the tech.

4/23/26 NatoshaB - package noted below has not shipped yet

1Z4766279076079034

4/21/2026jsells

This notice alerts you, FERNO has processed this UPS Returns request. A label has been created and is in transit to the pickup location.

Shipment Detail

Merchandise Description:

SCREW,WASHER,LOCKWAS

Number of Packages:

Reference Number 1:368730Reference Number 2:PCS2600172

4/16/2026 CRamen assigned to Brandon Green. WO-01356000 in APC, WO-01349926 in Re-Schedule and WO-01369032 need to be scheduled together. 

4/15/26 NatoshaB - Called Whitney @Ferno on this date. She confirmed "bolts for the transcend chair seat" were delivered to customer as of 4/9. Notes re: iNX above. Updated to awaiting parts

4/9/26 NatoshaB - emailed Brandon for update on Ferno correspondence. Says he's still waiting on more parts. Emailed Ferno team for conf. on this date.

PM checklist (with fail) from 3/18 visit is logged & has been sent to Ferno team.

4/7/26 RBerry- Found WO in incomplete status. Tech was following up with Ferno on how to proceed. Sent chatter to tech and placed in reschedule status.

4/2/2026 CRamen Logged email on WO-01356000 confirming Monday 4/6/2026 with Brandon Greens arrival window between 8-10am. Email Logged on WO-01356000

4/2/2026 CRamen per LYoder in scheduling meeting to re-assign to BGreen and schedule for Monday 4/6/2026 on his way to Clarksburg WV. Logged email on WO-01356000 requesting Monday 4/6/2026 with an arrival window between 8-10am. Placeholder set

3/31/26 NatoshaB - updated to RFS. Package delivered to site today: Tracking | UPS - United States. Updated due date to 3 days from today (4/3)

03/30/2026 SRobinson- due date updated to match tracking. 1Z4766270348061616 & 1Z4766279048742628.

3/26/2026 CRamen assigned WO-01349926 to DAntolin and WO-01356000 in AP

3/25/26 NatoshaB - Whitney emailed: I ordered parts today. Emsar should get the tracking. You can update the WO to a repair.

As a result, WO invoicing to Ferno will need to be emailed vs. entered in portal.

3/24/26 NatoshaB - emailed Ferno for f/u on parts status & approval to update WO type to Repair since the claim lists PM.

3/10/2026 CRamen Denzo returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am. Call logged on WO-01356006

3/10/2026 CRamen left a vm for a returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am

3/10/2026 CRamen Logged email requesting  Wednesday 3/18/2026 with an arrival window between 8-10am. Placeholder set

3/6/26 NatoshaB - customer advised Ferno one of their iNX (this one or iNX 24C206035) is having issues 'loose bolts' and possibly more, customer unclear on details and didn't provide SN. This may end up being an evaluation vs. PM.

3/6/2026 CRamen assigned to Dustin and AP for WO-01349923/9926

@Brandon Green​ Did you follow up with Ferno? Were additional parts ordered through Ferno? Thank you! @Lawrence Yoder​ 

@Rhea Berry​ I updated the delay code on this to 5a Process Driven - WO Released Past Due Date per my CSA note. Please feel free to update if there's a more appropriate code. Applies to WO-01349926, and maybe WO-01369032 as well (PM for the iNX that needed repairs). cc @EMS​ 

@Brandon Green​ Have you reached out to Ferno regarding additional parts needed for this repair? @Lawrence Yoder​ 

 @Brandon Green​ Have you reached out to Ferno regarding additional parts needed for this repair? @Lawrence Yoder​ @Rhea Berry​ 

Reviewed pictures and closing w/o for billing review.