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WO-01355996 ↗ ServiceMax

FERNO • Preventive Maintenance • PSM

📍 HANCOCK COUNTY AMBULANCE - Ferno — 1305 PENNSYLVANIA AVE, WEIRTON WV, 26062

Mar 6, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of March 2026 · Target: Mar 31, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Mar 6 → Mar 10, 2026
2 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 18, 2026
6 business days (counted)
Running total: 8 of ? biz days used
Created: Mar 6, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 6 → Mar 6 Created ▶ Running 0 0
Mar 6 → Mar 6 Ready for Scheduling ▶ Running 0 0
Mar 6 → Mar 10 Assigned ▶ Running 2 2
Mar 10 → Mar 18 Scheduled ▶ Running 6 8
Dispatch 0.0d
Coordinators 2.3d
Field Work 6.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
6.4 days
Over SLA
Billing
0.0 days
Created: Mar 6, 2026 Due: Apr 6, 2026 Completed: Mar 18, 2026 (19 days early)
📅
8.3 days Total Age
⏱️
6.4d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00565453
PCS2600172
Closed
TRANSCEND CHAIR W/PWRTRAX STD 24C206762 CUSTOMER SAID THE HARDWARE CAME OUT OF THE SEAT PANEL WHILE A PATIENT WAS IN THE CHAIR. SENDING HARDWARE. TAKE PICTURES
Priority
Standard
Origin
Email
Reason
New Case
Contact
DEZSO POLGAR
Owner
Kimberly Hardison
Created
Feb 4, 2026
Work Orders from this Case (10)
WO-01349923 Invoiced
Repair • Dustin Antolin
Created: Feb 5, 2026 • Closed: Mar 18, 2026
WO-01349926 Invoiced
Repair • Brandon Green
Created: Feb 5, 2026 • Closed: May 19, 2026
WO-01355992 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01355996 (current) Canceled
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01355999 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 24, 2026
WO-01356000 Invoiced
Repair • Scott R Roberts
Created: Mar 6, 2026 • Closed: Jun 30, 2026
WO-01356002 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01356004 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01356006 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01356008 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
At Risk - Monitor Closely
Canceled • 161 days old
🚨
Primary Delay 6.4 days stuck in "Completed"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Completed
6.4d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/23 NSuarez invoice SM-257256 Needs to be deleted no work was done no need for invoice to be created sent Yecenia a chat asking to delet.

3/10/2026 CRamen Denzo returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am. Call logged on WO-01356006


3/10/2026 CRamen left a vm for a returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am

3/10/2026 CRamen Logged email requesting  Wednesday 3/18/2026 with an arrival window between 8-10am. Placeholder set


3/6/2026 CRamen assigned to Dustin and AP for WO-01349923/9926

🔧 Work Performed
Equipment not found on site.
🔍 Technician Findings
Confirmed with customer they do not have this chair. They only have 2 transcend chairs, SN24c206765 and SN24C206762
⚠️ Problem Description
PREVENTIVE MAINTENANCE- MAKE SURE WHEEL ARE TIGHTAND SEAT BOLTS ARE TIGHT
📄 Description
Ferno Transcend Series Carry Chair w/o tracks

Timeline

📞
Case Linked Feb 4, 4:08 PM
Case Number: 00565453
Subject: PCS2600172
Status: Closed
🚨 22.0 business days
📋
Work Order Created Mar 6, 4:19 PM
Work Order: WO-01355996
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Mar 6, 4:25 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Mar 6, 4:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Mar 10, 4:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-18T13:00:00.000+0000
⚠️ 6.9 business days
🔄
Status: Reschedule by Dustin Antolin Mar 18, 6:51 PM
From: Completed, Scheduled, Reschedule
To: Reschedule, Completed, Closed
Duration in Previous: 8d 1h, 0m
⏳ 3.6 business days
📄
▶
2 Status: Ready to Bill Mar 23, 11:57 AM
Status: Ready to Bill → Status: Canceled
🚫
Status: Canceled by Nancy Suarez
From: Billing Review
To: Canceled
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Completed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00565453
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
N/A
Created
Mar 6, 4:19 PM
Invoice #
N/A

Details