Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355999 ↗ ServiceMax

FERNO • Preventive Maintenance • PSM

📍 HANCOCK COUNTY AMBULANCE - Ferno — 1305 PENNSYLVANIA AVE, WEIRTON WV, 26062

Mar 6, 2026 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of March 2026 · Target: Mar 31, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Mar 6 → Mar 10, 2026
2 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 18, 2026
6 business days (counted)
Running total: 8 of ? biz days used
Created: Mar 6, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 6 → Mar 6 Created ▶ Running 0 0
Mar 6 → Mar 6 Ready for Scheduling ▶ Running 0 0
Mar 6 → Mar 10 Assigned ▶ Running 2 2
Mar 10 → Mar 18 Scheduled ▶ Running 6 8
Dispatch 0.0d
Coordinators 8.7d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.7 days
Over SLA
Billing
1.7 days
Over SLA
Created: Mar 6, 2026 Due: Apr 6, 2026 Completed: Mar 24, 2026 (13 days early)
📅
12.3 days Total Age
⏱️
6.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
9.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00565453
PCS2600172
Closed
TRANSCEND CHAIR W/PWRTRAX STD 24C206762 CUSTOMER SAID THE HARDWARE CAME OUT OF THE SEAT PANEL WHILE A PATIENT WAS IN THE CHAIR. SENDING HARDWARE. TAKE PICTURES
Priority
Standard
Origin
Email
Reason
New Case
Contact
DEZSO POLGAR
Owner
Kimberly Hardison
Created
Feb 4, 2026
Work Orders from this Case (10)
WO-01349923 Invoiced
Repair • Dustin Antolin
Created: Feb 5, 2026 • Closed: Mar 18, 2026
WO-01349926 Invoiced
Repair • Brandon Green
Created: Feb 5, 2026 • Closed: May 19, 2026
WO-01355992 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01355996 Canceled
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01355999 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 24, 2026
WO-01356000 Invoiced
Repair • Scott R Roberts
Created: Mar 6, 2026 • Closed: Jun 30, 2026
WO-01356002 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01356004 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01356006 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
WO-01356008 Invoiced
Preventive Maintenance • Dustin Antolin
Created: Mar 6, 2026 • Closed: Mar 18, 2026
Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 6.4 days stuck in "Scheduled"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Closed
5.0d / 1.0d SLA
L2 Review
2.0d
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/24 KWeiss, Reviewed pictures and closing w/o for billing review.

3/23/2026 NSuarez chattered AM on wo WO-01356008 seems like all PM work orders for this location don't have a case number and are not listed on customer portal.

3/10/2026 CRamen Denzo returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am. Call logged on WO-01356006


3/10/2026 CRamen left a vm for a returned call to schedule for Wednesday 3/18/2026 with tech arrival between 8-10am

3/10/2026 CRamen Logged email requesting  Wednesday 3/18/2026 with an arrival window between 8-10am. Placeholder set


3/6/26 NatoshaB - customer advised Ferno one of their iNX (this one or iNX 24C206034) is having issues 'loose bolts' and possibly more, customer unclear on details and didn't provide SN. This may end up being an evaluation vs. PM.


3/6/2026 CRamen assigned to Dustin and AP for WO-01349923/9926

🔧 Work Performed
No issues found. PM complete. Unit was returned to regular service.
🔍 Technician Findings
No issues found.
⚠️ Problem Description
PREVENTIVE MAINTENANCE
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Feb 4, 4:08 PM
Case Number: 00565453
Subject: PCS2600172
Status: Closed
🚨 22.0 business days
📋
▶
2 Work Order Created Mar 6, 4:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Status: Assigned Mar 6, 4:48 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Mar 10, 4:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-18T13:00:00.000+0000
⚠️ 6.9 business days
⏱️
Labor Added Mar 18, 3:39 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Dustin Antolin Mar 18, 7:47 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 2h, 0m
⏳ 3.5 business days
👀
Status: L2 Review by Nancy Suarez Mar 23, 11:53 AM
From: Closed
To: L2 Review
Duration in Previous: 4d 16h
🏁
Status: Closed by Keith Weiss Mar 24, 10:43 AM
From: L2 Review
To: Closed
Duration in Previous: 22h 49m
⏳ 2.0 business days
📄
Status: Ready to Bill by Lauren Oberg Mar 25, 2:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Mar 26, 1:06 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Apr 10, 6:04 PM
Invoice Number: SM-257515

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

📞
Case 00565453
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Mar 18, 9:00 AM
Created
Mar 6, 4:22 PM
Invoice #
SM-257515

Work Details (1)

Name Type Status Qty Amount Date
WL-03149703 Labor Open 0.75 $225.00 Mar 18, 3:39 PM

Details