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WO-01186094 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PC

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

Jul 31, 2024 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Aug 17, 2026
⚠ 0 biz days left
Active: 508 biz days
▶ Clock Running
Status: Created
Jul 31 → Jul 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 31 → Jul 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
113d
▶ Clock Running
Status: Reschedule
Jul 31 → Jan 15, 2025
113 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2025
0 business days (counted)
Running total: 113 of ? biz days used
80d
▶ Clock Running
Status: Reschedule
Jan 15 → May 9, 2025
80 business days (counted)
Running total: 193 of ? biz days used
▶ Clock Running
Status: Assigned
May 9 → Jun 19, 2025
27 business days (counted)
Running total: 220 of ? biz days used
70d
▶ Clock Running
Status: On Hold
Jun 19 → Sep 29, 2025
70 business days (counted)
Running total: 290 of ? biz days used
101d
▶ Clock Running
Status: Reschedule
Sep 29 → Feb 27, 2026
101 business days (counted)
Running total: 391 of ? biz days used
117d
▶ Clock Running
Status: On Hold
Feb 27 → Aug 14, 2026
117 business days (counted)
Running total: 508 of ? biz days used
Created: Jul 31, 2024 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jul 31 → Jul 31 Created ▶ Running 0 0
Jul 31 → Jul 31 Assigned ▶ Running 0 0
Jul 31 → Jan 15 Reschedule ▶ Running 113 113
Jan 15 → Jan 15 Assigned ▶ Running 0 113
Jan 15 → May 9 Reschedule ▶ Running 80 193
May 9 → Jun 19 Assigned ▶ Running 27 220
Jun 19 → Sep 29 On Hold ▶ Running 70 290
Sep 29 → Feb 27 Reschedule ▶ Running 101 391
Feb 27 → Aug 14 On Hold ▶ Running 117 508
Dispatch 0.0d
Holding 70.0d (excluded)
Coordinators 324.1d
⚠ At Risk
Dispatch
0.0 days
Holding (excluded from total)
70.0 days
Coordinators
324.1 days
Over SLA
Created: Jul 31, 2024 Due: Aug 17, 2026 (3 days left)
📅
509.0 days Total Age
⏱️
114.0d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
317.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00414259
5 liter rental
Closed
Rental of Oxygen Concentrator 28 Days = 1 Month, Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745 Invacare IRC5LX02 Asset ID#: 07AF023614 S/N: 07AF023614
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Matthew Snell
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (29)
WO-01186094 (current) On Hold
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024
WO-01186095 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186099 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186102 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203202 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 23, 2024
WO-01213200 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 14, 2024
WO-01221066 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238956 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 16, 2025 • Closed: Jan 16, 2025
WO-01244403 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252936 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261635 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268903 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280882 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 26, 2025
WO-01280885 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298889 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 21, 2025 • Closed: Aug 18, 2025
WO-01306703 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311819 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317633 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329258 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329259 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353746 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360297 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371546 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371548 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
WO-01378193 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 2, 2026 • Closed: Jun 2, 2026
WO-01389324 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 29, 2026 • Closed: Jun 22, 2026
WO-01411191 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 27, 2026 • Closed: Jul 27, 2026
Behind Schedule - Needs Attention
On Hold • 744 days old
🚨
Primary Delay 114.0 days stuck in "Reschedule"
⏱️
Total Delay 317.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
27.9d / 0.5d SLA
Reschedule
296.2d / 2.0d SLA
On Hold
70.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/26-RS; Rental up to date

🔧 Work Performed
07/20/2026 - 08/17/2026 - Next Billing cycle 06/22/2026- 07/20/2026- WO-01411191 05/25/2026 - 06/22/2026 -WO-01389324 04/27/2026 - 05/25/2026 - WO-01378193 03/30/2026 - 04/27/2026 - WO-01371548 03/02/2026 - 03/30/2026 - WO-01371546 02/02/2026 - 03/02/2026 - WO-01360297 01/05/2026 - 02/02/2026 - WO-01353746 12/08/2025 - 01/05/2026 - WO-01329259 11/10/2025 - 12/08/2025- WO-01329258 10/13/2025 - 11/10/2025- WO-01317633 09/15/2025 - 10/13/2025 - WO-01311819 08/18/2025 - 09/15/2025 - WO-01306703 07/21/2025 - 08/18/2025 - WO-01298889 06/23/2024 - 07/21/2025 - WO-01294398 05/26/2025 - 06/23/2024 - WO-01280885 04/28/2025- 05/26/2025- WO-01280882 03/31/2025- 04/28/2025- WO-01268903 03/03/2025- 03/31/2025- WO-01261635 02/03/2025- 03/03/2025 - WO-01252936 01/06/2025- 02/03/2025 WO-01244403
🔍 Technician Findings
Rental delivered to site : 11/3/2023
⚠️ Problem Description
Rental of Oxygen Concentrator 28 Days = 1 Month, Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745
📄 Description
5 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
▶
4 Case Linked Jul 31, 10:24 AM
Case Linked → Work Order Created → Status: Assigned → Technician Assigned
📋
Work Order Created
Work Order: WO-01186094
Type: Depot - Rental
Priority: PC
👷
Status: Assigned by Ryan Schwochow
From: Entered
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
🔄
Status: Reschedule by Ryan Schwochow Jul 31, 10:47 AM
From: Assigned
To: Reschedule
Duration in Previous: 18m
🚨 114.0 business days
👷
▶
2 Technician Assigned Jan 15, 2:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Reschedule, Assigned
To: Assigned, Reschedule
Duration in Previous: 168d 4h, 0m
🚨 81.0 business days
👷
▶
2 Technician Assigned May 9, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Bernard Thompson
From: Reschedule
To: Assigned
Duration in Previous: 113d 21h
🚨 28.0 business days
⏸️
Status: On Hold by Ryan Schwochow Jun 19, 2:33 PM
From: Assigned
To: On Hold
Duration in Previous: 41d 1h
🚨 70.0 business days
🔄
Status: Reschedule by Ryan Schwochow Sep 29, 2:30 PM
From: On Hold
To: Reschedule
Duration in Previous: 101d 23h
🚨 102.0 business days
⏸️
Status: On Hold by Kathryn Coombs Feb 27, 3:36 PM
From: Reschedule
To: On Hold
Duration in Previous: 151d 2h

Bottlenecks

Reschedule
Duration: 114.0 business days (threshold: 2.0 business days)
Exceeded by 112.0 business days
Reschedule
Duration: 80.5 business days (threshold: 2.0 business days)
Exceeded by 78.5 business days
Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Reschedule
Duration: 101.7 business days (threshold: 2.0 business days)
Exceeded by 99.7 business days

🔗 Related Artifacts

📞
Case 00414259
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jul 31, 10:27 AM
Invoice #
N/A

Details