Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 3, 2025
✓ SLA Met
🕐 Clock stopped: Completed (Mar 3, 2025)
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 3, 2025
Completed: Mar 3, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 3 → Mar 3
Assigned
▶ Running
0
0
Mar 3 → Mar 3
Tech On Site
▶ Running
0
0
Created: Mar 3, 2025
Due: Mar 3, 2025
Completed: Mar 3, 2025 (on time)
⏱️
1.6d in Closed
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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Case #00414259
5 liter rental
Closed
Rental of Oxygen Concentrator
28 Days = 1 Month,
Invacare - IR5LX
Asset ID: 5304-1092
S/N: 03D946745
Invacare IRC5LX02
Asset ID#: 07AF023614
S/N: 07AF023614
Work Orders from this Case (29)
WO-01186094
On Hold
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024
WO-01186095
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186099
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186102
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203202
Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 23, 2024
WO-01213200
Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 14, 2024
WO-01221066
Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235638
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238956
Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 16, 2025 • Closed: Jan 16, 2025
WO-01244403
Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252936 (current)
Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261635
Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268903
Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280882
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 26, 2025
WO-01280885
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294398
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298889
Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 21, 2025 • Closed: Aug 18, 2025
WO-01306703
Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311819
Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317633
Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329258
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329259
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353746
Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360297
Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371546
Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371548
Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
WO-01378193
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 2, 2026 • Closed: Jun 2, 2026
WO-01389324
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 29, 2026 • Closed: Jun 22, 2026
WO-01411191
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 27, 2026 • Closed: Jul 27, 2026
🚨
Primary Delay
1.6 days stuck in "Closed"
⏱️
Total Delay
0.6 business days over SLA thresholds
SLA vs Actual Time by Status
Reschedule
0.0d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
🔒
Internal CSA Notes
7/31-RS; Itemized month charges on child WOs, Can find in through the CASES
Will close out once rental is returned for zero dollars - TRACKING WORK ORDER
🔧
Work Performed
02/03/2025- 03/03/2025 - Billing Due for 1x 5 liter
🔍
Technician Findings
Rental delivered to site : 11/3/2023
⚠️
Problem Description
Rental of Oxygen Concentrator
28 Days = 1 Month,
Invacare - IR5LX
Asset ID: 5304-1092
S/N: 03D946745
📄
Description
5 Liter O2 Concentrator Rental , 28 days rental
Timeline
📞
Case Number:
00414259
Subject:
5 liter rental
Status:
Closed
📋
👷
From:
Reschedule, Assigned
To:
Assigned, Tech On Site
Duration in Previous:
0m
🔩
Type:
Parts
Status:
Open
Qty:
1
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
4m, 0m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-219756
Bottlenecks
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
ℹ️ Work Order Details
Technician
Bernard Thompson
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-02698858
Parts
Open
1
$55.00
Mar 3, 2:08 PM