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WO-01261635 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PC

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

Mar 31, 2025 → Mar 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Mar 31, 2025)
▶ Clock Running
Status: Created
Mar 31 → Mar 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Mar 31 → Mar 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 31, 2025 Completed: Mar 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 31 → Mar 31 Created ▶ Running 0 0
Mar 31 → Mar 31 Scheduled ▶ Running 0 0
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
0.0 days
Billing
0.0 days
Created: Mar 31, 2025 Due: Mar 31, 2025 Completed: Mar 31, 2025 (on time)
📅
0.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00414259
5 liter rental
Closed
Rental of Oxygen Concentrator 28 Days = 1 Month, Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745 Invacare IRC5LX02 Asset ID#: 07AF023614 S/N: 07AF023614
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Matthew Snell
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (29)
WO-01186094 On Hold
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024
WO-01186095 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186099 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186102 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203202 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 23, 2024
WO-01213200 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 14, 2024
WO-01221066 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238956 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 16, 2025 • Closed: Jan 16, 2025
WO-01244403 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252936 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261635 (current) Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268903 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280882 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 26, 2025
WO-01280885 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298889 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 21, 2025 • Closed: Aug 18, 2025
WO-01306703 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311819 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317633 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329258 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329259 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353746 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360297 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371546 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371548 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
WO-01378193 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 2, 2026 • Closed: Jun 2, 2026
WO-01389324 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 29, 2026 • Closed: Jun 22, 2026
WO-01411191 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 27, 2026 • Closed: Jul 27, 2026
Completed with minor delays
Invoiced • 501 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/31-RS; Itemized month charges on child WOs, Can find in through the CASES Will close out once rental is returned for zero dollars - TRACKING WORK ORDER
🔧 Work Performed
03/03/2025 - 03/31/2025- Billing Due for 1x 5 liter
🔍 Technician Findings
Rental delivered to site : 11/3/2023
⚠️ Problem Description
Rental of Oxygen Concentrator 28 Days = 1 Month, Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745
📄 Description
5 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
Case Linked Jul 31, 10:24 AM
Case Number: 00414259
Subject: 5 liter rental
Status: Closed
🚨 165.0 business days
📋
▶
4 Work Order Created Mar 31, 9:43 AM
Work Order Created → Status: Scheduled → Parts Added → Status: Completed
🗓️
Status: Scheduled by Bernard Thompson
From: Assigned
To: Scheduled
Duration in Previous: 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Bernard Thompson
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 2, 4:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 214.9 business days
🧾
Invoice Created Feb 11, 10:45 AM
Invoice Number: SM-223373

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00414259
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot - Rental
Branch
N/A
Technician
Bernard Thompson
Scheduled
Mar 31, 6:00 AM
Created
Mar 31, 9:43 AM
Invoice #
SM-223373

Work Details (1)

Name Type Status Qty Amount Date
WL-02736758 Parts Open 1 $55.00 Mar 31, 9:47 AM

Details