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WO-01186102 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PC

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

Jul 31, 2024 → Aug 28, 2024

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 28, 2024
✓ SLA Met
Active: 20 biz days
🕐 Clock stopped: Invoiced (Aug 28, 2024)
▶ Clock Running
Status: Created
Jul 31 → Jul 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 31 → Jul 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Jul 31 → Aug 28, 2024
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Closed
Aug 28 → Aug 28, 2024
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jul 31, 2024 Invoiced: Aug 28, 2024
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 31 → Jul 31 Created ▶ Running 0 0
Jul 31 → Jul 31 Assigned ▶ Running 0 0
Jul 31 → Aug 28 Reschedule ▶ Running 20 20
Aug 28 → Aug 28 Closed ▶ Running 0 20
Coordinators 21.0d
Billing 0.0d
✓ SLA Met
Coordinators
21.0 days
Over SLA
Billing
0.0 days
Created: Jul 31, 2024 Due: Aug 28, 2024 Completed: Aug 28, 2024 (on time)
📅
21.0 days Total Age
⏱️
21.0d in Reschedule Longest Stage
🔄
5 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00414259
5 liter rental
Closed
Rental of Oxygen Concentrator 28 Days = 1 Month, Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745 Invacare IRC5LX02 Asset ID#: 07AF023614 S/N: 07AF023614
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Matthew Snell
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (29)
WO-01186094 On Hold
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024
WO-01186095 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186099 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186102 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203202 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 23, 2024
WO-01213200 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 14, 2024
WO-01221066 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238956 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 16, 2025 • Closed: Jan 16, 2025
WO-01244403 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252936 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261635 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268903 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280882 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 26, 2025
WO-01280885 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298889 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 21, 2025 • Closed: Aug 18, 2025
WO-01306703 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311819 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317633 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329258 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329259 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353746 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360297 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371546 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371548 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
WO-01378193 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 2, 2026 • Closed: Jun 2, 2026
WO-01389324 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 29, 2026 • Closed: Jun 22, 2026
WO-01411191 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 27, 2026 • Closed: Jul 27, 2026
Completed with significant delays
Invoiced • 744 days old
🚨
Primary Delay 21.0 days stuck in "Reschedule"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Reschedule
21.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/31-RS: Close on 8/26 for Monthly Rental

🔧 Work Performed
Rental of Oxygen Concentrator 07/29/2024 - 08/26/2024 Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745 Invacare IRC5LX02 Asset ID#: 07AF023614 S/N: 07AF023614
🔍 Technician Findings
Rental of Oxygen Concentrator 07/29/2024 - 08/26/2024 Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745 Invacare IRC5LX02 Asset ID#: 07AF023614 S/N: 07AF023614
⚠️ Problem Description
Rental of Oxygen Concentrator 07/29/2024 - 08/26/2024 Invacare - IR5LX Asset ID: 5304-1092 S/N: 03D946745 Invacare IRC5LX02 Asset ID#: 07AF023614 S/N: 07AF023614

Timeline

📞
Case Linked Jul 31, 10:24 AM
Case Number: 00414259
Subject: 5 liter rental
Status: Closed
📋
▶
4 Work Order Created Jul 31, 10:45 AM
Work Order Created → Status: Assigned → 2x Expenses Added → Status: Reschedule
👷
Status: Assigned by Ryan Schwochow
From: Reschedule
To: Assigned
Duration in Previous: 0m
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Ryan Schwochow
From: Assigned
To: Reschedule
Duration in Previous: 1m
🚨 21.0 business days
🏁
Status: Closed by Ryan Schwochow Aug 28, 9:15 AM
From: Reschedule
To: Closed
Duration in Previous: 27d 22h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Aug 29, 1:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 85.0 business days
🧾
Invoice Created Jan 5, 3:10 AM
Invoice Number: SM-195450

Bottlenecks

Reschedule
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00414259
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jul 31, 10:45 AM
Invoice #
SM-195450

Work Details (2)

Name Type Status Qty Amount Date
WL-02414811 Expenses Open 1 $55.00 Jul 31, 10:46 AM
WL-02414812 Expenses Open 1 $55.00 Jul 31, 10:46 AM

Details