FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay46.8 days stuck in "Ready for Release"
⏱️
Total Delay57.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
45.4d / 1.0d SLA
Ready for Release
46.8d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
15.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/03/2026 Brod - sent email to Ryan to have FSE onsite for 04/06
02/18/2026 MHamersley - recd email from Ryan Pumphrey, confirming and ready to schedule; called 817-250-3185, call went to Richard Vasquez, Bio Med Mgr, VM/LM; sent f/u emails: ryanpumphrey@texashealth.org & richardvasquez@texashealth.org ... 12/16/2025 MHamersley - called 817-250-3185, Adrian Rueda, call went to Richard Vasquez, Bio Med Mgr, VM/LM; called 817-250-3993, Ryan Pumphrey, call went to VM/LM; sent f/u emails: richardvasquez@texashealth.org & ryanpumphrey@texashealth.org ... 12/10/2025 MHamersley - called 817-250-3993, Ryan Pumphrey, call went to VM/LM; called 817-250-3185, Adrian Rueda, call went to VM/LM; sent emails: ryanpumphrey@texashealth.org & adrianrueda@texashealth.org ... Secondary site POC: Ryan Pumphrey T: Biomed Supervisor, Fort Worth D: (817) 250-3993 CCL: (817) 444-8600 E: ryanpumphrey@texashealth.org
🔧Work Performed
FE to select the completion Code “1”. Enter the following content into the SR fields
as shown, which are required for field action closure:
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed
screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer us
🔍Technician Findings
FMI COMPLETE
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Live Call_Followed Up With Email
Completed Dec 16, 2025
12/16/2025 MHamersley - called 817-250-3993, Ryan Pumphrey, call went to VM/LM; sent f/u emails: richardvasquez@texashealth.org & ryanpumphrey@texashealth.org
📧
Live Call_Followed Up With Email
Completed Dec 16, 2025
12/16/2025 MHamersley - called 817-250-3185, Adrian Rueda, call went to Richard Vasquez, Bio Med Mgr, VM/LM;
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH - FORT WORTH, TX - WO-01318240
Completed Dec 10, 2025
To: ryanpumphrey@texashealth.org; adrianrueda@texashealth.org
CC: central.scheduling@emsar.com; erin.martin@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH - FORT WORTH, TX - WO-01318240
Body:
Good Afternoon,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain
📧
Live Call_Followed Up With Email
Completed Dec 10, 2025
12/10/2025 MHamersley - called 817-250-3185, Adrian Rueda, call went to VM/LM; sent emails: ryanpumphrey@texashealth.org & adrianrueda@texashealth.org
📧
Live Call_Followed Up With Email
Completed Dec 10, 2025
12/10/2025 MHamersley - called 817-250-3993, call went to VM/LM; sent email: ryanpumphrey@texashealth.org
📅
WO-01318240 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - FORT WORTH - TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH
Apr 13, 2026 8:00am – 5:00pm
Work Order: WO-01318240
Account: GE Healthcare FMI
Customer Case Number: 1-556592401216
Location: TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH
Address: 1301 PENNSYLVANIA AVE, FORT WORTH, TX 76104
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23230006SA
Contact Na
MSG
Screw
Apr 14, 2026
MSG
Tab23230006SA-1
Apr 14, 2026
PDF
Completion Report-TAB23230006SA
Apr 14, 2026
Timeline
📞
Case Linked Dec 1, 10:08 AM
Case Number:00547582
Subject:GE FMI 32097 - creating IPs
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 2, 1:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
✅
Status: Ready for Release by Erin MartinDec 10, 12:36 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:7d 22h
🚨47.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 18, 1:05 PM