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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318267 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH — 1301 PENNSYLVANIA AVE, FORT WORTH TX, 76104

Dec 2, 2025 → Apr 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met
Active: 54 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 10, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Dec 10 → Feb 18, 2026
46 business days (not counted)
45d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Apr 22, 2026
45 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Dec 2, 2025 Completed: Apr 27, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 10 Ready for Scheduling ▶ Running 6 6
Dec 10 → Feb 18 Ready for Release ⏸ Paused 46 —
Feb 18 → Apr 22 Ready for Scheduling ▶ Running 45 51
Apr 22 → Apr 22 Scheduled ▶ Running 0 51
Apr 22 → Apr 22 Entered ▶ Running 0 51
Apr 22 → Apr 27 Scheduled ▶ Running 3 54
Apr 27 → Apr 27 Incomplete ▶ Running 0 54
Dispatch 0.0d
Holding 46.8d (excluded)
Coordinators 54.9d
Incomplete 0.0d (excluded)
Billing 3.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
46.8 days
Coordinators
54.9 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
3.1 days
Over SLA
Created: Dec 2, 2025 Due: Apr 27, 2026 Completed: Apr 27, 2026 (on time)
📅
99.7 days Total Age
⏱️
46.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
56.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00547582
GE FMI 32097 - creating IPs
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adrian Rueda
Owner
Kimberly Hardison
Created
Dec 1, 2025
Work Orders from this Case (40)
WO-01318238 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318239 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318240 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318242 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318243 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318244 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318247 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318248 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318249 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318250 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318251 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318252 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318253 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318254 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318255 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318256 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318260 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 26, 2026
WO-01318263 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318265 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318266 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318267 (current) Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 26, 2026
WO-01318268 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318269 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318270 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318271 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318272 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318273 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318274 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318275 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318276 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318277 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318278 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318279 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318280 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318281 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318283 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318284 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318285 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318286 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318287 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 46.8 days stuck in "Ready for Release"
⏱️
Total Delay 56.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
52.3d / 1.0d SLA
Ready for Release
46.8d
Scheduled
2.6d / 2.0d SLA
Incomplete
0.0d
Closed
5.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/22/26 Rharris: Dispatched to Patrick for this week.

04/16/2026 Rharris Left Voicemal for Ryan at 817-250-3993 and sent f/u email ryanpumphrey@texashealth.org to confirm availability to have FSE Patrick on site 4/22 04/03/2026 Brod - sent email to Ryan to have FSE onsite for 04/06 02/18/2026 MHamersley - recd email from Ryan Pumphrey, confirming and ready to schedule; called 817-250-3185, call went to Richard Vasquez, Bio Med Mgr, VM/LM; sent f/u emails: ryanpumphrey@texashealth.org & richardvasquez@texashealth.org ... 12/16/2025 MHamersley - called 817-250-3185, Adrian Rueda, call went to Richard Vasquez, Bio Med Mgr, VM/LM; called 817-250-3993, Ryan Pumphrey, call went to VM/LM; sent f/u emails: richardvasquez@texashealth.org & ryanpumphrey@texashealth.org ... 12/10/2025 MHamersley - called 817-250-3993, Ryan Pumphrey, call went to VM/LM; called 817-250-3185, Adrian Rueda, call went to VM/LM; sent emails: ryanpumphrey@texashealth.org & adrianrueda@texashealth.org ... Secondary site POC: Ryan Pumphrey T: Biomed Supervisor, Fort Worth D: (817) 250-3993 CCL: (817) 444-8600 E: ryanpumphrey@texashealth.org

🔧 Work Performed
UNABLE TO LOCATE UNIT.
🔍 Technician Findings
UNABLE TO LOCATE UNIT.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 1, 10:08 AM
Case Number: 00547582
Subject: GE FMI 32097 - creating IPs
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 2, 2:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
✅
Status: Ready for Release by Erin Martin Dec 10, 12:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 22h
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 18, 1:05 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 0h
🚨 46.0 business days
👷
▶
3 Technician Assigned Apr 22, 3:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-22T12:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 63d 1h
🆕
▶
3 Status: Entered Apr 22, 4:55 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: a0hVU000007Kp3xYAC, Luis Ramirez
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-22T12:00:00.000+0000
⏳ 2.9 business days
⏱️
▶
3 2x Labor Added Apr 26, 8:24 PM
2x Labor Added → Status: Incomplete → 2x Travel Added
⚠️
Status: Incomplete by Luis Ramirez
From: Scheduled
To: Incomplete
Duration in Previous: 4d 3h
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 35
✔️
Status: Completed by Luis Ramirez Apr 26, 8:29 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⚠️ 5.0 business days
⏱️
Labor Added May 1, 10:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey May 1, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 0h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m

Bottlenecks

Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Ready for Scheduling
Duration: 45.7 business days (threshold: 1.0 business days)
Exceeded by 44.7 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Ramirez
Scheduled
Apr 22, 8:00 AM
Created
Dec 2, 2:10 PM
Invoice #
SM-260981

Work Details (5)

Name Type Status Qty Amount Date
WL-03201618 Labor Open 1 $100.00 Apr 26, 8:24 PM
WL-03201619 Labor Open 5 $0.00 Apr 26, 8:24 PM
WL-03201620 Travel Open 35 $0.00 Apr 26, 8:27 PM
WL-03201621 Travel Open 35 $0.00 Apr 26, 8:27 PM
WL-03210642 Labor Open 0.016666666666667 $38.00 May 1, 10:25 AM

Details