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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318287 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH — 1301 PENNSYLVANIA AVE, FORT WORTH TX, 76104

Dec 2, 2025 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (9 biz days early)
Active: 45 biz days
Paused: 46 biz days
🕐 Clock stopped: Tech Off Site (Apr 14, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 10, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Dec 10 → Feb 18, 2026
46 business days (not counted)
38d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Apr 13, 2026
38 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 2, 2025 Tech Off Site: Apr 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 10 Ready for Scheduling ▶ Running 6 6
Dec 10 → Feb 18 Ready for Release ⏸ Paused 46 —
Feb 18 → Apr 13 Ready for Scheduling ▶ Running 38 44
Apr 13 → Apr 14 Scheduled ▶ Running 1 45
Apr 14 → Apr 14 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Holding 46.8d (excluded)
Coordinators 46.8d
Field Work 0.1d
Billing 14.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
46.8 days
Coordinators
46.8 days
Over SLA
Field Work
0.1 days
Billing
14.8 days
Over SLA
Created: Dec 2, 2025 Due: Apr 27, 2026 Completed: Apr 14, 2026 (13 days early)
📅
91.6 days Total Age
⏱️
46.8d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
57.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00547582
GE FMI 32097 - creating IPs
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adrian Rueda
Owner
Kimberly Hardison
Created
Dec 1, 2025
Work Orders from this Case (40)
WO-01318238 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318239 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318240 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318242 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318243 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318244 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318247 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318248 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318249 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318250 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318251 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318252 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318253 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318254 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318255 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318256 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318260 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 26, 2026
WO-01318263 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318265 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318266 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318267 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 26, 2026
WO-01318268 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318269 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318270 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318271 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318272 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318273 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318274 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318275 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318276 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318277 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318278 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318279 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318280 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318281 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318283 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318284 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318285 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318286 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318287 (current) Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 46.8 days stuck in "Ready for Release"
⏱️
Total Delay 57.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
45.3d / 1.0d SLA
Ready for Release
46.8d
Scheduled
1.5d / 2.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
14.7d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/03/2026 Brod - sent email to Ryan to have FSE onsite for 04/06 02/18/2026 MHamersley - recd email from Ryan Pumphrey, confirming and ready to schedule; called 817-250-3185, call went to Richard Vasquez, Bio Med Mgr, VM/LM; sent f/u emails: ryanpumphrey@texashealth.org & richardvasquez@texashealth.org ... 12/16/2025 MHamersley - called 817-250-3185, Adrian Rueda, call went to Richard Vasquez, Bio Med Mgr, VM/LM; called 817-250-3993, Ryan Pumphrey, call went to VM/LM; sent f/u emails: richardvasquez@texashealth.org & ryanpumphrey@texashealth.org ... 12/10/2025 MHamersley - called 817-250-3993, Ryan Pumphrey, call went to VM/LM; called 817-250-3185, Adrian Rueda, call went to VM/LM; sent emails: ryanpumphrey@texashealth.org & adrianrueda@texashealth.org ... Secondary site POC: Ryan Pumphrey T: Biomed Supervisor, Fort Worth D: (817) 250-3993 CCL: (817) 444-8600 E: ryanpumphrey@texashealth.org
🔧 Work Performed
FE to select the completion Code “1M”. Enter the following content into the SR fields as shown, which are required for field action closure: Template Name: FMI32097_Code 1M_ Screw_Disen Template Description: FMI32097_ Code 1M_ Screw_Disen Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and found shoulder screw disengaged. Screw tightened per instructions. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. Rendered PDF File Page 6 of 20 DOC3055845, Rev:2Released
🔍 Technician Findings
FE to select the completion Code “1M”. Enter the following content into the SR fields as shown, which are required for field action closure: Template Name: FMI32097_Code 1M_ Screw_Disen Template Description: FMI32097_ Code 1M_ Screw_Disen Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and found shoulder screw disengaged. Screw tightened per instructions. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. Rendered PDF File Page 6 of 20 DOC3055845, Rev:2Released
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 1, 10:08 AM
Case Number: 00547582
Subject: GE FMI 32097 - creating IPs
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 2, 2:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
✅
Status: Ready for Release by Erin Martin Dec 10, 12:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 22h
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 18, 1:05 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 0h
🚨 39.0 business days
📅
▶
3 Dispatch Scheduled Apr 13, 4:16 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 54d 2h
👷
Technician Assigned by Rebecca Arnold
Technician: Luis Ramirez
🔧
▶
3 Status: Tech On Site Apr 14, 4:02 PM
Status: Tech On Site → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Apr 14, 4:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Ramirez
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Apr 20, 11:25 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
💵
Status: Billing Review by Timothy Amburgey Apr 21, 11:05 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 38m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 22, 11:07 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 28, 2:03 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6d 2h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 20h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m

Bottlenecks

Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Ready for Scheduling
Duration: 38.7 business days (threshold: 1.0 business days)
Exceeded by 37.7 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

📞
Case 00547582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Ramirez
Scheduled
Apr 13, 8:00 AM
Created
Dec 2, 2:19 PM
Invoice #
SM-260981

Work Details (4)

Name Type Status Qty Amount Date
WL-03185653 Labor Open 1 $0.00 Apr 14, 4:04 PM
WL-03185654 Labor Open 0.5 $0.00 Apr 14, 4:04 PM
WL-03185666 Labor Open 1 $100.00 Apr 14, 4:07 PM
WL-03192678 Labor Open 0.016666666666667 $38.00 Apr 20, 11:25 AM

Details