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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318255 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH — 1301 PENNSYLVANIA AVE, FORT WORTH TX, 76104

Dec 2, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (3 biz days early)
Active: 51 biz days
Paused: 46 biz days
🕐 Clock stopped: Tech Off Site (Apr 22, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 10, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Dec 10 → Feb 18, 2026
46 business days (not counted)
44d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Apr 21, 2026
44 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Dec 2, 2025 Tech Off Site: Apr 22, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 10 Ready for Scheduling ▶ Running 6 6
Dec 10 → Feb 18 Ready for Release ⏸ Paused 46 —
Feb 18 → Apr 21 Ready for Scheduling ▶ Running 44 50
Apr 21 → Apr 22 Scheduled ▶ Running 1 51
Apr 22 → Apr 22 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Holding 46.8d (excluded)
Coordinators 53.0d
Field Work 0.0d
Billing 7.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
46.8 days
Coordinators
53.0 days
Over SLA
Field Work
0.0 days
Billing
7.7 days
Over SLA
Created: Dec 2, 2025 Due: Apr 27, 2026 Completed: Apr 22, 2026 (5 days early)
📅
97.6 days Total Age
⏱️
46.8d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
57.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00547582
GE FMI 32097 - creating IPs
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adrian Rueda
Owner
Kimberly Hardison
Created
Dec 1, 2025
Work Orders from this Case (40)
WO-01318238 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318239 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318240 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318242 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318243 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318244 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318247 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318248 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318249 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318250 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318251 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318252 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318253 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318254 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318255 (current) Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318256 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318260 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 26, 2026
WO-01318263 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318265 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318266 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318267 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 26, 2026
WO-01318268 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318269 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318270 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318271 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
WO-01318272 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 24, 2026
WO-01318273 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318274 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318275 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 23, 2026
WO-01318276 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 22, 2026
WO-01318277 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318278 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 16, 2026
WO-01318279 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318280 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318281 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318283 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318284 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 17, 2026
WO-01318285 Invoiced
FCO • Patrick Jean
Created: Dec 2, 2025 • Closed: Apr 13, 2026
WO-01318286 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 15, 2026
WO-01318287 Invoiced
FCO • Luis Ramirez
Created: Dec 2, 2025 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 46.8 days stuck in "Ready for Release"
⏱️
Total Delay 57.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
51.4d / 1.0d SLA
Ready for Release
46.8d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/16/2026 Rharris Left Voicemal for Ryan at 817-250-3993 and sent f/u email ryanpumphrey@texashealth.org to confirm availability to have FSE Patrick on site 4/22 04/03/2026 Brod - sent email to Ryan to have FSE onsite for 04/06 02/18/2026 MHamersley - recd email from Ryan Pumphrey, confirming and ready to schedule; called 817-250-3185, call went to Richard Vasquez, Bio Med Mgr, VM/LM; sent f/u emails: ryanpumphrey@texashealth.org & richardvasquez@texashealth.org ... 12/16/2025 MHamersley - called 817-250-3185, Adrian Rueda, call went to Richard Vasquez, Bio Med Mgr, VM/LM; called 817-250-3993, Ryan Pumphrey, call went to VM/LM; sent f/u emails: richardvasquez@texashealth.org & ryanpumphrey@texashealth.org ... 12/10/2025 MHamersley - called 817-250-3993, Ryan Pumphrey, call went to VM/LM; called 817-250-3185, Adrian Rueda, call went to VM/LM; sent emails: ryanpumphrey@texashealth.org & adrianrueda@texashealth.org ... Secondary site POC: Ryan Pumphrey T: Biomed Supervisor, Fort Worth D: (817) 250-3993 CCL: (817) 444-8600 E: ryanpumphrey@texashealth.org
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use
🔍 Technician Findings
FE to select the completion Code “1”. Enter the following content into the SR fields as shown, which are required for field action closure: Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 1, 10:08 AM
Case Number: 00547582
Subject: GE FMI 32097 - creating IPs
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 2, 2:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
✅
Status: Ready for Release by Erin Martin Dec 10, 12:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 22h
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 18, 1:05 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 0h
🚨 45.0 business days
👷
▶
3 Technician Assigned Apr 21, 3:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-21T19:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 62d 0h
⏳ 2.0 business days
🔧
Status: Tech On Site by Luis Ramirez Apr 22, 3:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
3 Labor Added Apr 22, 3:21 PM
Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Luis Ramirez
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9m
✔️
Status: Completed by Luis Ramirez
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 27, 12:42 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 28, 1:54 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 21h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Ready for Scheduling
Duration: 44.7 business days (threshold: 1.0 business days)
Exceeded by 43.7 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

📞
Case 00547582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Ramirez
Scheduled
Apr 21, 3:00 PM
Created
Dec 2, 2:04 PM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03196203 Labor Open 1 $100.00 Apr 22, 3:21 PM
WL-03202141 Labor Open 0.016666666666667 $38.00 Apr 27, 12:42 PM

Details