FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay46.8 days stuck in "Ready for Release"
⏱️
Total Delay58.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
52.3d / 1.0d SLA
Ready for Release
46.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/16/2026 Rharris Left Voicemal for Ryan at 817-250-3993 and sent f/u email ryanpumphrey@texashealth.org to confirm availability to have FSE Patrick on site 4/22
04/03/2026 Brod - sent email to Ryan to have FSE onsite for 04/06 02/18/2026 MHamersley - recd email from Ryan Pumphrey, confirming and ready to schedule; called 817-250-3185, call went to Richard Vasquez, Bio Med Mgr, VM/LM; sent f/u emails: ryanpumphrey@texashealth.org & richardvasquez@texashealth.org ... 12/16/2025 MHamersley - called 817-250-3185, Adrian Rueda, call went to Richard Vasquez, Bio Med Mgr, VM/LM; called 817-250-3993, Ryan Pumphrey, call went to VM/LM; sent f/u emails: richardvasquez@texashealth.org & ryanpumphrey@texashealth.org ... 12/10/2025 MHamersley - called 817-250-3993, Ryan Pumphrey, call went to VM/LM; called 817-250-3185, Adrian Rueda, call went to VM/LM; sent emails: ryanpumphrey@texashealth.org & adrianrueda@texashealth.org ... Secondary site POC: Ryan Pumphrey T: Biomed Supervisor, Fort Worth D: (817) 250-3993 CCL: (817) 444-8600 E: ryanpumphrey@texashealth.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Inspected Heated doors. All tests passed.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01318276 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - FORT WORTH - TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH
Apr 22, 2026 1:00pm – 5:00pm
Work Order: WO-01318276
Account: GE Healthcare FMI
Customer Case Number: 1-556592452353
Location: TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH
Address: 1301 PENNSYLVANIA AVE, FORT WORTH, TX 76104
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24500129SA
Contact Na
JPG
TAB24500129SA SCREWS
Apr 22, 2026
PDF
TAB24500129SA COMPLETION REPORT
Apr 22, 2026
JPG
TAB24500129SA SERIAL
Apr 22, 2026
Timeline
📞
Case Linked Dec 1, 10:08 AM
Case Number:00547582
Subject:GE FMI 32097 - creating IPs
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 2, 2:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
✅
Status: Ready for Release by Erin MartinDec 10, 12:36 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:7d 22h
🚨47.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 18, 1:05 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:70d 0h
🚨46.0 business days
📅
▶
4
Dispatch Scheduled Apr 22, 3:18 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Tech On Site
🗓️
Status: Scheduled by Rhonda Harris
From:Ready for Scheduling
To:Scheduled
Duration in Previous:63d 1h
👷
Technician Assigned by Rhonda Harris
Technician:Patrick Jean
🔧
Status: Tech On Site by Patrick Jean
From:Scheduled
To:Tech On Site
Duration in Previous:1m
⏱️
▶
3
3x Labor Added Apr 22, 3:29 PM
3x Labor Added → Travel Added → Status: Completed
🚗
Travel Added
Type:Travel
Status:Open
Qty:65
✔️
Status: Completed by Patrick Jean
From:Tech On Site
To:Completed
Duration in Previous:13m
🏁
Status: Closed by Patrick JeanApr 22, 3:40 PM
From:Completed
To:Closed
Duration in Previous:6m
⏳4.0 business days
⏱️
▶
2
Labor Added Apr 27, 1:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:4d 21h
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 28, 1:55 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 0h, 0m
⚠️6.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 21h
🧾
▶
2
Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:27m
Bottlenecks
Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Ready for Scheduling
Duration: 45.7 business days (threshold: 1.0 business days)
Exceeded by 44.7 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)