Detailed work order timeline, KPIs, and analysis
GRAHAM FIELD MEDICAL • Repair • P7
📍 Detroit Medical Center – Children’s Hospital of Michigan — 3901 Beaubien Blvd, Detroit MI, 48201
Jan 14, 2026 → Feb 13, 2026
04/07/2026 Mike Huffman Work order notes include 2/13/2026 Mike Huffman. Serial 01178120833 replaced three red pedal pads, adjusted the steering system. Need two green pedal pads. Returned to service.
Work needs to be closed.
2/23/26 RBerry- Resent email to tech sup regarding SNs for each WO. See logged email on WO-01337857
2/20/26 RBerry- Emailed tech and tech sup and technician to clarify SNs for each WO. See logged email on WO-01337857
2/18/26 RBerry- Received email from tech stating: There is a work order for each unit I touched. I closed all that are repaired. The only ones open are the parent and the work orders which have not been resolved.
Sent email to tech stating: Could you please confirm which serial number requires the additional parts and whether those parts were ordered through Graham Field? If they were ordered, we will need a dummy parts order placed on the corresponding WO for tracking purposes.
I understand you mentioned that a serial number is listed in each WO. My confusion is that, for example, WO-01337862 shows three serial numbers in the work performed section. I just want to ensure we have a clear and accurate understanding of which serial numbers align with which WOs.
Once I have clarification on the serial numbers tied to each WO, we should be able to simplify and move this forward.
See logged email on WO-01337857
2/16/26 RBerry- Emailed tech stating:
I noticed that the WOs for this site do not have serial numbers but all have the same work performed notes. Can you please send me what serial numbers go to which WOs and I will have this updated. This will help track what is needed for each WO. Also, are more parts needed for one of these WOs? If so, did you reach out to Graham Field to order these parts?
See logged email on WO-01337857
1/23/2026 CRamen scheduled repairs for Tuesday 1/27/2026 with tech arrival between 8-10am. email logged on WO-01337857.
1/23/2026 CRamen left a vm for a returned call to schedule repairs for Tuesday 1/27/2026 with tech arrival between 8-10am. Call logged on WO-01337857. Parts were delivered and logging email as well. Placeholder set. (9 WOs)
01/23/2025 SRobinson- Per James with GF,
"Checking in on the status of Q-00031458. The ServiceVue is showing that they are awaiting parts, but the tracking provided below shows that the parts were delivered to the facility on 1/20/2026. Greg over at the Children’s hospital reached out requesting a date/time they could expect for a technician to be coming out. I look forward to hearing from you, so we can get the information passed along." 00559802
01/16/2026 SRobinson- Per Jerry Lujan, 5 cartons have shipped. Please contact Greg after 01/19 to confirm all packages have arrived and schedule appointment.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03105928 | Labor | Open | 1 | $110.00 | Feb 13, 8:03 PM |
| WL-03105943 | Labor | Open | 2 | $130.00 | Feb 13, 8:15 PM |
| WL-03105944 | Travel | Open | 80 | $0.00 | Feb 13, 8:15 PM |