Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01138398 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PSM

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

Feb 28, 2024 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 615 biz days
▶ Clock Running
Status: Created
Feb 28 → Feb 28, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 28 → Mar 1, 2024
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 1 → Mar 1, 2024
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 1 → Mar 1, 2024
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → Mar 1, 2024
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Apr 22, 2024
36 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2024
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 22 → Jun 14, 2024
38 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 14 → Jun 18, 2024
2 business days (counted)
Running total: 78 of ? biz days used
142d
▶ Clock Running
Status: Reschedule
Jun 18 → Jan 15, 2025
142 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2025
0 business days (counted)
Running total: 220 of ? biz days used
80d
▶ Clock Running
Status: Reschedule
Jan 15 → May 9, 2025
80 business days (counted)
Running total: 300 of ? biz days used
▶ Clock Running
Status: Assigned
May 9 → Jun 19, 2025
27 business days (counted)
Running total: 327 of ? biz days used
70d
▶ Clock Running
Status: On Hold
Jun 19 → Sep 29, 2025
70 business days (counted)
Running total: 397 of ? biz days used
101d
▶ Clock Running
Status: Reschedule
Sep 29 → Feb 27, 2026
101 business days (counted)
Running total: 498 of ? biz days used
117d
▶ Clock Running
Status: On Hold
Feb 27 → Aug 14, 2026
117 business days (counted)
Running total: 615 of ? biz days used
Created: Feb 28, 2024 Today
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Feb 28 Created ▶ Running 0 0
Feb 28 → Mar 1 Ready for Scheduling ▶ Running 2 2
Mar 1 → Mar 1 Tech On Site ▶ Running 0 2
Mar 1 → Mar 1 Assigned ▶ Running 0 2
Mar 1 → Mar 1 Ready for Scheduling ▶ Running 0 2
Mar 1 → Apr 22 Completed ▶ Running 36 38
Apr 22 → Apr 22 Assigned ▶ Running 0 38
Apr 22 → Jun 14 On Hold ▶ Running 38 76
Jun 14 → Jun 18 Assigned ▶ Running 2 78
Jun 18 → Jan 15 Reschedule ▶ Running 142 220
Jan 15 → Jan 15 Assigned ▶ Running 0 220
Jan 15 → May 9 Reschedule ▶ Running 80 300
May 9 → Jun 19 Assigned ▶ Running 27 327
Jun 19 → Sep 29 On Hold ▶ Running 70 397
Sep 29 → Feb 27 Reschedule ▶ Running 101 498
Feb 27 → Aug 14 On Hold ▶ Running 117 615
Dispatch 0.0d
Holding 108.8d (excluded)
Coordinators 358.9d
Field Work 36.7d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
108.8 days
Coordinators
358.9 days
Over SLA
Field Work
36.7 days
Over SLA
Created: Feb 28, 2024 Due: Aug 17, 2026 (3 days left)
📅
615.6 days Total Age
⏱️
142.8d in Reschedule Longest Stage
🔄
13 transitions Status Changes
⚠️
386.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00373856
OMNI: Syracuse depot rental
Closed
Depot Rental - Needs Two O2 concentrators for rent. https://www.ebiotrack.com/omnicor/workorder.php?wo=5766
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Snell
Owner
Sherry Reich
Created
Feb 27, 2024
Work Orders from this Case (32)
WO-01138398 (current) On Hold
Depot - Rental • Ryan Schwochow
Created: Feb 28, 2024
WO-01157835 Invoiced
Depot - Rental • Nicolle Carman
Created: Apr 22, 2024 • Closed: Apr 22, 2024
WO-01165666 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 15, 2024 • Closed: May 15, 2024
WO-01165670 Invoiced
Depot - Rental • Nicolle Carman
Created: May 15, 2024 • Closed: May 30, 2024
WO-01168739 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 30, 2024 • Closed: Jun 14, 2024
WO-01186032 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186036 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203183 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 16, 2024
WO-01213190 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 31, 2024
WO-01221064 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235634 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238633 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 15, 2025 • Closed: Jan 15, 2025
WO-01244396 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252932 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261627 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268899 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280877 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 19, 2025
WO-01280879 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294396 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298695 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 20, 2025 • Closed: Aug 18, 2025
WO-01306699 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311817 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317624 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329253 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329256 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353750 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360294 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371538 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371542 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
WO-01378191 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 2, 2026 • Closed: Jun 2, 2026
WO-01389323 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 29, 2026 • Closed: Jun 22, 2026
WO-01411187 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 27, 2026 • Closed: Jul 27, 2026
Behind Schedule - Needs Attention
On Hold • 897 days old
🚨
Primary Delay 142.8 days stuck in "Reschedule"
⏱️
Total Delay 386.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Assigned
30.9d / 0.5d SLA
Completed
36.7d / 1.0d SLA
On Hold
108.8d
Reschedule
325.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/26/26-RS: S/N: 16BF043807 is in wilmington - needs follow up ready wo - created for ready for service / eval

1/5/26-RS; Rental up to date

🔧 Work Performed
07/20/2026 - 08/17/2026 - next billing cycle 06/22/2026 - 07/20/2026 WO-01411187 05/25/2026 - 06/22/2026 - WO-01389323 04/27/2026 - 05/25/2026 - WO-01378191 3/30/2026 - 04/27/2026 - WO-01371542 03/02/2026 - 03/30/2026 - WO-01371538 02/02/2026 - 03/02/2026- WO-01360294 01/05/2026 - 02/02/2026 - WO-01353750 12/08/2025 - 01/05/2026 - WO-01329256 11/10/2025 - 12/8/2025 -WO-01329253 10/13-2025 - 11/10/2025 - WO-01317624 - 09/15/2025 - 10/13/2025 - WO-01311817 - 8/18/2025 - 09/15/2025 - WO-01306699 - 7/21/2025 - 08/18/2025 - WO-01298695 - 06/23/2025 - 07/21/2025 - WO-01294396 - 05/26/2025 - 06/23/2025 - WO-01280879 - 04/28/2025- 05/26/2025- WO-01280877 - 03/31/2025- 04/28/2025 - WO-01268899 - 03/03/2025- 03/31/2025- WO-01261627 - 02/03/2025- 03/03/2025 WO-01252932 - 01/06/2025 - 02/03/2025 - WO-01244396 - 12/09/2024 - 01/06/2025 - WO-01238633 - 11/11/2024 - 12/09/2024 - WO-01235634 - 10/14/2024 - 11/11/2024 -WO-01221064 - 09/16/2024 - 10/14/2024 - WO-01213190 - **Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 16BF043807 HRS: 18306 Returned _ 10/28/2024** 08/19/2024 - 09/16/2024 - WO-01203183 - 07/22/2024 - 08/19/2024 - WO-01186036 - 6/24/24 - 7/22/24 - WO-01186032 - 5/28/2024 - 6/24/24 - WO-01168739 - 4/29/2024 - 5/27/24 - WO-01165670 - 4/1/2024 - 4/29/24 - WO-01165666 - 2/29/2024 - 3/29/24 - WO-01157835 -
🔍 Technician Findings
Delivered at site on 2/29/2024 - Released by Sue Carhart
⚠️ Problem Description
Depot Rental - Needs Two O2 concentrators for rent. Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 13AF008928 HRS: 23023 Still being rented Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 16BF043807 HRS: 18306 Returned _ 10/28/2024 https://www.ebiotrack.com/omnicor/workorder.php?wo=5766
📄 Description
10 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
Case Linked Feb 27, 3:14 PM
Case Number: 00373856
Subject: OMNI: Syracuse depot rental
Status: Closed
📋
▶
2 Work Order Created Feb 28, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🔧
Status: Tech On Site by Ryan Schwochow Mar 1, 1:23 PM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 2d 3h
👷
▶
3 Technician Assigned Mar 1, 1:39 PM
Technician Assigned → Status: Assigned → Status: Ready for Scheduling
👷
Status: Assigned by Ryan Schwochow
From: Tech On Site
To: Assigned
Duration in Previous: 15m
📅
Status: Ready for Scheduling by Ryan Schwochow
From: Assigned, Ready for Scheduling
To: Ready for Scheduling, Completed
Duration in Previous: 1m, 0m
🚨 37.0 business days
👷
▶
2 Status: Assigned Apr 22, 1:23 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician: Nicolle Carman
⏸️
Status: On Hold by Nicolle Carman Apr 22, 1:35 PM
From: Assigned
To: On Hold
Duration in Previous: 11m
🚨 39.0 business days
👷
▶
2 Technician Assigned Jun 14, 8:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: On Hold
To: Assigned
Duration in Previous: 52d 18h
⏳ 3.0 business days
🔄
Status: Reschedule by Ryan Schwochow Jun 18, 1:25 PM
From: Assigned
To: Reschedule
Duration in Previous: 4d 5h
🚨 143.0 business days
👷
▶
2 Technician Assigned Jan 15, 2:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Reschedule, Assigned
To: Assigned, Reschedule
Duration in Previous: 211d 2h, 0m
🚨 81.0 business days
👷
▶
2 Technician Assigned May 9, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Bernard Thompson
From: Reschedule
To: Assigned
Duration in Previous: 113d 21h
🚨 28.0 business days
⏸️
Status: On Hold by Ryan Schwochow Jun 19, 2:10 PM
From: Assigned
To: On Hold
Duration in Previous: 41d 0h
🚨 70.0 business days
🔄
Status: Reschedule by Ryan Schwochow Sep 29, 2:26 PM
From: On Hold
To: Reschedule
Duration in Previous: 102d 0h
🚨 102.0 business days
⏸️
Status: On Hold by Kathryn Coombs Feb 27, 3:36 PM
From: Reschedule
To: On Hold
Duration in Previous: 151d 2h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 36.7 business days (threshold: 1.0 business days)
Exceeded by 35.7 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Reschedule
Duration: 142.8 business days (threshold: 2.0 business days)
Exceeded by 140.8 business days
Reschedule
Duration: 80.5 business days (threshold: 2.0 business days)
Exceeded by 78.5 business days
Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Reschedule
Duration: 101.7 business days (threshold: 2.0 business days)
Exceeded by 99.7 business days

🔗 Related Artifacts

📞
Case 00373856
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Feb 28, 9:57 AM
Invoice #
N/A

Details