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WO-01168739 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PSM

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

May 30, 2024 → Jun 14, 2024

✅ Completed
PSM Last business day of May 2024
Target: May 31, 2024
🕐 Clock stopped: Completed (Jun 14)
✗ SLA Missed (14d late)
Dispatch 0.0d
Holding 12.0d (excluded)
Coordinators 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
12.0 days
Coordinators
0.0 days
Billing
0.0 days
Created: May 30, 2024 Due: Jun 24, 2024 Completed: Jun 14, 2024 (10 days early)
📅
12.0 days Total Age
⏱️
12.0d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

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🎫
Case #00373856
OMNI: Syracuse depot rental
Closed
Depot Rental - Needs Two O2 concentrators for rent. https://www.ebiotrack.com/omnicor/workorder.php?wo=5766
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Snell
Owner
Sherry Reich
Created
Feb 27, 2024
Work Orders from this Case (29)
WO-01138398 On Hold
Depot - Rental • Ryan Schwochow
Created: Feb 28, 2024
WO-01157835 Invoiced
Depot - Rental • Nicolle Carman
Created: Apr 22, 2024 • Closed: Apr 22, 2024
WO-01165666 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 15, 2024 • Closed: May 15, 2024
WO-01165670 Invoiced
Depot - Rental • Nicolle Carman
Created: May 15, 2024 • Closed: May 30, 2024
WO-01168739 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: May 30, 2024 • Closed: Jun 14, 2024
WO-01186032 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186036 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203183 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 16, 2024
WO-01213190 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 31, 2024
WO-01221064 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235634 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238633 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 15, 2025 • Closed: Jan 15, 2025
WO-01244396 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252932 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261627 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268899 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280877 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 19, 2025
WO-01280879 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294396 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298695 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 20, 2025 • Closed: Aug 18, 2025
WO-01306699 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311817 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317624 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329253 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329256 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353750 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360294 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371538 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371542 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
Completed with minor delays
Invoiced • 714 days old
🚨
Primary Delay 12.0 days stuck in "On Hold"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
On Hold
12.0d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Depot Rental - Needs Two O2 concentrators for rent. May-June Rental 5/28/2024 through 6/24/24 Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 13AF008928 Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 16BF043807
🔍 Technician Findings
Depot Rental - Needs Two O2 concentrators for rent. May-June Rental 5/28/2024 through 6/24/24 Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 13AF008928 Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 16BF043807
⚠️ Problem Description
Depot Rental - Needs Two O2 concentrators for rent. May-June Rental 5/28/2024 through 6/24/24 Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 13AF008928 Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 16BF043807 https://www.ebiotrack.com/omnicor/workorder.php?wo=5766

Timeline

📞
Case Linked Feb 27, 3:14 PM
Case Number: 00373856
Subject: OMNI: Syracuse depot rental
Status: Closed
🚨 67.7 business days
📋
Work Order Created May 30, 6:19 AM
Work Order: WO-01168739
Type: Depot - Rental
Priority: PSM
🔩
▶
3 Parts Added May 30, 6:26 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Nicolle Carman
Technician: a0hVU000000CKNxYAO, Nicolle Carman
👷
Status: Assigned by Nicolle Carman
From: Entered
To: Assigned
Duration in Previous: 7m
⏸️
Status: On Hold by Nicolle Carman May 30, 6:31 AM
From: Assigned
To: On Hold
Duration in Previous: 5m
🚨 12.0 business days
👷
▶
3 Technician Assigned Jun 14, 8:26 AM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Ryan Schwochow
From: On Hold
To: Assigned
Duration in Previous: 15d 1h
✔️
Status: Completed by Ryan Schwochow
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jun 17, 11:17 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 145.0 business days
🧾
Invoice Created Jan 4, 8:18 PM
Invoice Number: SM-184756

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00373856
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
May 30, 6:19 AM
Invoice #
SM-184756

Work Details (1)

Name Type Status Qty Amount Date
WL-02314616 Parts Open 2 $210.00 May 30, 6:26 AM

Details