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WO-01165666 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PSM

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

May 15, 2024 → May 15, 2024

✅ Completed
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
✓ SLA Met (11 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (May 15, 2024)
0d
▶ Clock Running
Status: Created
May 15 → May 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
May 15 → May 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
Created: May 15, 2024 Completed: May 15, 2024
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
May 15 → May 15 Created ▶ Running 0 0
May 15 → May 15 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Billing
0.0 days
Created: May 15, 2024 Due: May 31, 2024 Completed: May 15, 2024 (16 days early)
📅
0.0 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00373856
OMNI: Syracuse depot rental
Closed
Depot Rental - Needs Two O2 concentrators for rent. https://www.ebiotrack.com/omnicor/workorder.php?wo=5766
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Snell
Owner
Sherry Reich
Created
Feb 27, 2024
Work Orders from this Case (32)
WO-01138398 On Hold
Depot - Rental • Ryan Schwochow
Created: Feb 28, 2024
WO-01157835 Invoiced
Depot - Rental • Nicolle Carman
Created: Apr 22, 2024 • Closed: Apr 22, 2024
WO-01165666 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: May 15, 2024 • Closed: May 15, 2024
WO-01165670 Invoiced
Depot - Rental • Nicolle Carman
Created: May 15, 2024 • Closed: May 30, 2024
WO-01168739 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 30, 2024 • Closed: Jun 14, 2024
WO-01186032 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186036 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203183 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 16, 2024
WO-01213190 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 31, 2024
WO-01221064 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235634 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238633 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 15, 2025 • Closed: Jan 15, 2025
WO-01244396 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252932 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261627 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268899 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280877 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 19, 2025
WO-01280879 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294396 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298695 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 20, 2025 • Closed: Aug 18, 2025
WO-01306699 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311817 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317624 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329253 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329256 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353750 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360294 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371538 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371542 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
WO-01378191 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 2, 2026 • Closed: Jun 2, 2026
WO-01389323 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 29, 2026 • Closed: Jun 22, 2026
WO-01411187 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 27, 2026 • Closed: Jul 27, 2026
Completed with minor delays
Invoiced • 820 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2 O2 concentrators delivered for Rental 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 16BF043807 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 13AF008923 - April Rental 4/1/2024 - 4/29/24
🔍 Technician Findings
2 O2 concentrators delivered for Rental 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 16BF043807 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 13AF008923 - April Rental 4/1/2024 - 4/29/24
⚠️ Problem Description
Depot Rental - Needs Two O2 concentrators for rent. 2 O2 concentrators delivered for Rental 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 16BF043807 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 13AF008923 - April Rental 4/1/2024 - 4/29/24 https://www.ebiotrack.com/omnicor/workorder.php?wo=5766

Timeline

📞
Case Linked Feb 27, 3:14 PM
Case Number: 00373856
Subject: OMNI: Syracuse depot rental
Status: Closed
🚨 57.0 business days
📋
▶
4 Work Order Created May 15, 1:23 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 3m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill May 16, 4:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 163.9 business days
🧾
Invoice Created Jan 14, 10:33 AM
Invoice Number: SM-180061

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📞
Case 00373856
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
May 15, 1:23 PM
Invoice #
SM-180061

Work Details (1)

Name Type Status Qty Amount Date
WL-02291367 Parts Open 2 $210.00 May 15, 1:26 PM

Details