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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268899 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PC

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

Apr 28, 2025 → Apr 28, 2025

✅ Completed
PC Per client agreement
Target: Apr 28, 2025
🕐 Clock stopped: Completed (Apr 28)
✓ SLA Met
Coordinators 0.0d
✓ SLA Met
Coordinators
0.0 days
Created: Apr 28, 2025 Due: Apr 28, 2025 Completed: Apr 28, 2025 (on time)
📅
0.0 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00373856
OMNI: Syracuse depot rental
Closed
Depot Rental - Needs Two O2 concentrators for rent. https://www.ebiotrack.com/omnicor/workorder.php?wo=5766
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Snell
Owner
Sherry Reich
Created
Feb 27, 2024
Work Orders from this Case (29)
WO-01138398 On Hold
Depot - Rental • Ryan Schwochow
Created: Feb 28, 2024
WO-01157835 Invoiced
Depot - Rental • Nicolle Carman
Created: Apr 22, 2024 • Closed: Apr 22, 2024
WO-01165666 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 15, 2024 • Closed: May 15, 2024
WO-01165670 Invoiced
Depot - Rental • Nicolle Carman
Created: May 15, 2024 • Closed: May 30, 2024
WO-01168739 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 30, 2024 • Closed: Jun 14, 2024
WO-01186032 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186036 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203183 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 16, 2024
WO-01213190 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 31, 2024
WO-01221064 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235634 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238633 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 15, 2025 • Closed: Jan 15, 2025
WO-01244396 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252932 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261627 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268899 (current) Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280877 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 19, 2025
WO-01280879 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294396 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298695 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 20, 2025 • Closed: Aug 18, 2025
WO-01306699 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311817 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317624 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329253 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329256 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353750 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360294 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371538 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371542 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
Completed with minor delays
Invoiced • 381 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/25 BThompson. This is a rental and is up to date.


3/10-This is a rental and up to date. -BT



3/19-RS; Itemized month charges on child WOs, Can find in through the CASES

Will close out once rental is returned for zero dollars - TRACKING WORK ORDER


2/29-RS; 2 o2 concentrators delivered, see attached for rental form

🔧 Work Performed
03/31/2025- 04/28/2025 - Billing Due for 1x 10 liter
🔍 Technician Findings
Delivered at site on 2/29/2024 - Released by Sue Carhart
⚠️ Problem Description
Depot Rental - Needs Two O2 concentrators for rent. Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 13AF008928 HRS: 23023 Still being rented Invacare - IRC10LX 10 Liter - O2 Concentrator S/N: 16BF043807 HRS: 18306 Returned _ 10/28/2024 https://www.ebiotrack.com/omnicor/workorder.php?wo=5766
📄 Description
10 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
Case Linked Feb 27, 3:14 PM
Case Number: 00373856
Subject: OMNI: Syracuse depot rental
Status: Closed
🚨 305.0 business days
📋
▶
4 Work Order Created Apr 28, 3:13 PM
Work Order Created → Status: Scheduled → Parts Added → Status: Completed
🗓️
Status: Scheduled by Bernard Thompson
From: Assigned
To: Scheduled
Duration in Previous: 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Bernard Thompson
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 29, 9:12 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 55m, 0m
🚨 207.0 business days
🧾
Invoice Created Feb 11, 10:46 AM
Invoice Number: SM-226440

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00373856
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot - Rental
Branch
N/A
Technician
Bernard Thompson
Scheduled
Apr 29, 12:00 PM
Created
Apr 28, 3:13 PM
Invoice #
SM-226440

Work Details (1)

Name Type Status Qty Amount Date
WL-02772505 Parts Open 1 $105.00 Apr 28, 3:14 PM

Details