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WO-01157835 ↗ ServiceMax

NOTTINGHAM • Depot - Rental • PSM

📍 NOTTINGHAM — 1305 NOTTINGHAM ROAD, JAMESVILLE NY, 13078

Apr 22, 2024 → Apr 22, 2024

✅ Completed
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
✓ SLA Met (6 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Apr 22, 2024)
▶ Clock Running
Status: Created
Apr 22 → Apr 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
Created: Apr 22, 2024 Completed: Apr 22, 2024
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 22 → Apr 22 Created ▶ Running 0 0
Apr 22 → Apr 22 Tech On Site ▶ Running 0 0
Apr 22 → Apr 22 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.2 days
Created: Apr 22, 2024 Due: Apr 26, 2024 Completed: Apr 22, 2024 (4 days early)
📅
0.0 days Total Age
⏱️
0.2d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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🎫
Case #00373856
OMNI: Syracuse depot rental
Closed
Depot Rental - Needs Two O2 concentrators for rent. https://www.ebiotrack.com/omnicor/workorder.php?wo=5766
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Snell
Owner
Sherry Reich
Created
Feb 27, 2024
Work Orders from this Case (32)
WO-01138398 On Hold
Depot - Rental • Ryan Schwochow
Created: Feb 28, 2024
WO-01157835 (current) Invoiced
Depot - Rental • Nicolle Carman
Created: Apr 22, 2024 • Closed: Apr 22, 2024
WO-01165666 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 15, 2024 • Closed: May 15, 2024
WO-01165670 Invoiced
Depot - Rental • Nicolle Carman
Created: May 15, 2024 • Closed: May 30, 2024
WO-01168739 Invoiced
Depot - Rental • Ryan Schwochow
Created: May 30, 2024 • Closed: Jun 14, 2024
WO-01186032 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186036 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01203183 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 27, 2024 • Closed: Sep 16, 2024
WO-01213190 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 31, 2024
WO-01221064 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 11, 2024
WO-01235634 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Dec 9, 2024
WO-01238633 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 15, 2025 • Closed: Jan 15, 2025
WO-01244396 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 3, 2025 • Closed: Feb 3, 2025
WO-01252932 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 3, 2025 • Closed: Mar 3, 2025
WO-01261627 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 31, 2025 • Closed: Mar 31, 2025
WO-01268899 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 28, 2025 • Closed: Apr 28, 2025
WO-01280877 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 19, 2025
WO-01280879 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 23, 2025
WO-01294396 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01298695 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 20, 2025 • Closed: Aug 18, 2025
WO-01306699 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Sep 15, 2025
WO-01311817 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 13, 2025
WO-01317624 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01329253 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 8, 2025
WO-01329256 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01353750 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 2, 2026
WO-01360294 Invoiced
Depot - Rental • Ryan Schwochow
Created: Mar 19, 2026 • Closed: Mar 19, 2026
WO-01371538 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Mar 30, 2026
WO-01371542 Invoiced
Depot - Rental • Ryan Schwochow
Created: Apr 30, 2026 • Closed: Apr 27, 2026
WO-01378191 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 2, 2026 • Closed: Jun 2, 2026
WO-01389323 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 29, 2026 • Closed: Jun 22, 2026
WO-01411187 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 27, 2026 • Closed: Jul 27, 2026
Completed on schedule
Invoiced • 843 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22 Nsuarez reached out to AM regarding amount not sure if this is the correct amount I don't show any previous WO sent at $210.

🔧 Work Performed
March Rental 2/29/2024 - 3/29/24
🔍 Technician Findings
2 O2 concentrators delivered for Rental 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 16BF043807 10 liter O2 concentrator Invacare - IRC10LX02 Serial #: 13AF008923 - March Rental 2/29/2024 - 3/29/24
⚠️ Problem Description
Depot Rental - Needs Two O2 concentrators for rent. https://www.ebiotrack.com/omnicor/workorder.php?wo=5766

Timeline

📞
Case Linked Feb 27, 3:14 PM
Case Number: 00373856
Subject: OMNI: Syracuse depot rental
Status: Closed
🚨 40.0 business days
📋
▶
6 Work Order Created Apr 22, 1:29 PM
Work Order Created → Status: Tech On Site → Parts Added → Technician Assigned → Status: Assigned → Status: Completed
🔧
Status: Tech On Site by Nicolle Carman
From: Entered
To: Tech On Site
Duration in Previous: 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
👷
Technician Assigned by Nicolle Carman
Technician: Nicolle Carman
👷
Status: Assigned by Nicolle Carman
From: Tech On Site
To: Assigned
Duration in Previous: 2m
✔️
Status: Completed by Nicolle Carman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
▶
2 Status: Ready to Bill Apr 22, 3:03 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From: Invoice Pending
To: Billing Review
Duration in Previous: 3m
📄
Status: Ready to Bill by Nancy Suarez Apr 22, 4:16 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1h 10m
💰
Status: Invoiced by Nancy Suarez Apr 22, 4:22 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 182.0 business days
🧾
Invoice Created Jan 14, 10:33 AM
Invoice Number: SM-176435

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00373856
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Nicolle Carman
Scheduled
N/A
Created
Apr 22, 1:29 PM
Invoice #
SM-176435

Work Details (1)

Name Type Status Qty Amount Date
WL-02248661 Parts Open 2 $210.00 Apr 22, 1:31 PM

Details