Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01186108 ↗ ServiceMax

LUTHERAN CARE • Depot - Rental • PSM

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Jul 31, 2024 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
✗ SLA Missed (399 biz days late)
Active: 400 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jul 31 → Jul 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 31 → Jul 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
113d
▶ Clock Running
Status: Reschedule
Jul 31 → Jan 15, 2025
113 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2025
0 business days (counted)
Running total: 113 of ? biz days used
80d
▶ Clock Running
Status: Reschedule
Jan 15 → May 9, 2025
80 business days (counted)
Running total: 193 of ? biz days used
▶ Clock Running
Status: Assigned
May 9 → Jun 19, 2025
27 business days (counted)
Running total: 220 of ? biz days used
70d
▶ Clock Running
Status: On Hold
Jun 19 → Sep 29, 2025
70 business days (counted)
Running total: 290 of ? biz days used
102d
▶ Clock Running
Status: Reschedule
Sep 29 → Mar 2, 2026
102 business days (counted)
Running total: 392 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 2 → Mar 11, 2026
7 business days (counted)
Running total: 399 of ? biz days used
▶ Clock Running
Status: Closed
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 400 of ? biz days used
Created: Jul 31, 2024 Completed: Mar 12, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jul 31 → Jul 31 Created ▶ Running 0 0
Jul 31 → Jul 31 Assigned ▶ Running 0 0
Jul 31 → Jan 15 Reschedule ▶ Running 113 113
Jan 15 → Jan 15 Assigned ▶ Running 0 113
Jan 15 → May 9 Reschedule ▶ Running 80 193
May 9 → Jun 19 Assigned ▶ Running 27 220
Jun 19 → Sep 29 On Hold ▶ Running 70 290
Sep 29 → Mar 2 Reschedule ▶ Running 102 392
Mar 2 → Mar 11 On Hold ▶ Running 7 399
Mar 11 → Mar 12 Closed ▶ Running 1 400
Dispatch 0.0d
Holding 77.6d (excluded)
Coordinators 325.0d
Field Work 0.0d
Billing 38.9d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
77.6 days
Coordinators
325.0 days
Over SLA
Field Work
0.0 days
Billing
38.9 days
Over SLA
Created: Jul 31, 2024 Due: Mar 25, 2026 Completed: Mar 12, 2026 (13 days early)
📅
401.0 days Total Age
⏱️
114.0d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
356.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00414280
Lutheran care rentals from omni annuity
Closed
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910
Priority
High
Origin
Created From WO
Reason
New Case
Contact
DNU Diana Stevenson
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (23)
WO-01186108 (current) Canceled
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Mar 12, 2026
WO-01186109 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186112 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01199664 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 13, 2024 • Closed: Sep 13, 2024
WO-01213195 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 9, 2024
WO-01221060 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 6, 2024
WO-01221061 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Dec 3, 2024
WO-01235644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Jan 1, 2025
WO-01241753 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 27, 2025 • Closed: Jan 27, 2025
WO-01250651 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 24, 2025 • Closed: Feb 24, 2025
WO-01259400 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 26, 2025 • Closed: Mar 26, 2025
WO-01267999 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 23, 2025 • Closed: Apr 23, 2025
WO-01282283 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 21, 2025
WO-01283091 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 18, 2025
WO-01294400 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01297398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 13, 2025 • Closed: Aug 13, 2025
WO-01306704 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Oct 17, 2025
WO-01311826 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 8, 2025
WO-01317638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 5, 2025
WO-01317644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01329260 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 31, 2025
WO-01353743 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Jan 28, 2026
WO-01353745 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 25, 2026
Behind Schedule - Needs Attention
Canceled • 744 days old
🚨
Primary Delay 114.0 days stuck in "Reschedule"
⏱️
Total Delay 356.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Reschedule
297.2d / 2.0d SLA
Assigned
27.8d / 0.5d SLA
On Hold
77.6d
Closed
2.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Billing Review
38.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/26 Ycampos - Placing in BR for further confirmation on next steps.


Device was lost - cost is for the replacement of the rental unit


this is a tracking WO only- Billing WO's are listed under the work performed -

🔧 Work Performed
Customer reported device is no longer at site. Unit is Cannot Locate Lost by Location - Closing for the cost of replacement rental unit - 02/25/2026 - 03/25/2026 - canceled billing cycle 01/28/2026 - 02/25/2026 - WO-01353745 12/31/2025 - 01/28/2026 - WO-01353743 12/03/2025 - 12/31/2025 - -WO-01329260 11/05/2025 - 12/3/2025 - WO-01317644 10/08/2025 - 11/05/2025 -- WO-01317638 09/10/2025 - 10/08/2025 -- WO-01311826 08/13/2025 - 09/10/2025 - WO-01306704 07/16/2025 - 08/13/2025 - WO-01297398 06/18/2025 - 07/16/2025 -WO-01294400 05/21/2025 - 06/18/2025 - WO-01283091 4/23/2024- 5/21/2025 - WO-01282283 3/26/2025- 4/23/2025 WO-01267999 2/26/2025-3/26/2025 WO-01259400 1/29/2025-2/26/2025 WO-01186108 01/01/2025 - 01/29/2025 WO-01241753 12/4/2024 - 1/1/2025 - WO-01235644 Due: 11/6/2024-12/4/2024 - WO-01221061 Due: 10/09/2024 - 11/6/2024 - WO-01221060 Due: 10/09/2024 - WO-01213195 Due: 09/11/2024 - WO-01199664 Due 08/13/2024 WO-01186112 Due 07/17/2024 - WO-01186109 Due 6/13/24 - WO-01174449 Due 5/13/24 - WO-01165522 Due 4/13/24 - WO-01156019 Due 3/13/24 - WO-01151024 Due 2/13/24 - WO-01137642 Due 1/13/24 - WO-01118621 Due 12/13/23 - WO-01101834 Due 11/15/23 - WO-01100041 Delivered to Site: 9/20/2023
🔍 Technician Findings
Rental of Oxygen Concentrator. 1 month = 28 Days SN #03D922910 Delivered to Site: 9/20/2023
⚠️ Problem Description
Non-Billable per agreement with Lutheran Care Representative Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910 Delivered: 9/20/2023 https://www.ebiotrack.com/omnicor/workorder.php?wo=6100
📄 Description
5 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
▶
2 Case Linked Jul 31, 11:02 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01186108
Type: Depot - Rental
Priority: PSM
👷
▶
2 Technician Assigned Jul 31, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Entered, Assigned
To: Assigned, Reschedule
Duration in Previous: 12m, 0m
🚨 114.0 business days
👷
▶
2 Technician Assigned Jan 15, 2:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Reschedule, Assigned
To: Assigned, Reschedule
Duration in Previous: 168d 4h, 0m
🚨 81.0 business days
👷
▶
2 Technician Assigned May 9, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Bernard Thompson
From: Reschedule
To: Assigned
Duration in Previous: 113d 21h
🚨 28.0 business days
⏸️
Status: On Hold by Ryan Schwochow Jun 19, 2:33 PM
From: Assigned
To: On Hold
Duration in Previous: 41d 1h
🚨 70.0 business days
🔄
Status: Reschedule by Ryan Schwochow Sep 29, 2:39 PM
From: On Hold
To: Reschedule
Duration in Previous: 102d 0h
🚨 103.0 business days
⏸️
Status: On Hold by Kathryn Coombs Mar 2, 2:16 PM
From: Reschedule
To: On Hold
Duration in Previous: 154d 0h
⚠️ 8.0 business days
🏁
Status: Closed by Ryan Schwochow Mar 11, 8:56 AM
From: On Hold
To: Closed
Duration in Previous: 8d 17h
⏳ 2.0 business days
✔️
Status: Completed by Ryan Schwochow Mar 12, 9:48 AM
From: Closed
To: Completed
Duration in Previous: 1d 0h
🔩
▶
2 Parts Added Mar 12, 9:57 AM
Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 12m
💵
Status: Billing Review by Yecenia Campos Mar 12, 1:01 PM
From: Closed
To: Billing Review
Duration in Previous: 3h 0m
🚨 39.0 business days
🚫
Status: Canceled by Scott Berry May 5, 2:38 PM
From: Billing Review
To: Canceled
Duration in Previous: 54d 1h

Bottlenecks

Reschedule
Duration: 114.0 business days (threshold: 2.0 business days)
Exceeded by 112.0 business days
Reschedule
Duration: 80.5 business days (threshold: 2.0 business days)
Exceeded by 78.5 business days
Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Reschedule
Duration: 102.7 business days (threshold: 2.0 business days)
Exceeded by 100.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 38.9 business days (threshold: 2.0 business days)
Exceeded by 36.9 business days

🔗 Related Artifacts

📞
Case 00414280
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jul 31, 11:02 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03140910 Parts Open 1 $0.00 Mar 12, 9:57 AM

Details