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WO-01306704 ↗ ServiceMax

LUTHERAN CARE • Depot - Rental • PSM

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Sep 29, 2025 → Oct 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (11 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Closed
Sep 29 → Oct 1, 2025
2 business days (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Billing Review
Oct 1 → Oct 17, 2025
11 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Billing Review
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 29, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Assigned ▶ Running 0 0
Sep 29 → Oct 1 Closed ▶ Running 2 2
Oct 1 → Oct 17 Billing Review ▶ Running 11 13
Oct 17 → Oct 17 Reschedule ▶ Running 0 13
Oct 17 → Oct 17 Billing Review ▶ Running 0 13
Holding 0.0d (excluded)
Coordinators 0.1d
Billing 11.6d
✗ SLA Missed
Holding (excluded from total)
0.0 days
Coordinators
0.1 days
Billing
11.6 days
Over SLA
Created: Sep 29, 2025 Due: Sep 10, 2025 Completed: Oct 17, 2025 (36 days late)
📅
13.7 days Total Age
⏱️
11.4d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00414280
Lutheran care rentals from omni annuity
Closed
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910
Priority
High
Origin
Created From WO
Reason
New Case
Contact
DNU Diana Stevenson
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (23)
WO-01186108 Canceled
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Mar 12, 2026
WO-01186109 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186112 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01199664 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 13, 2024 • Closed: Sep 13, 2024
WO-01213195 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 9, 2024
WO-01221060 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 6, 2024
WO-01221061 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Dec 3, 2024
WO-01235644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Jan 1, 2025
WO-01241753 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 27, 2025 • Closed: Jan 27, 2025
WO-01250651 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 24, 2025 • Closed: Feb 24, 2025
WO-01259400 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 26, 2025 • Closed: Mar 26, 2025
WO-01267999 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 23, 2025 • Closed: Apr 23, 2025
WO-01282283 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 21, 2025
WO-01283091 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 18, 2025
WO-01294400 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01297398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 13, 2025 • Closed: Aug 13, 2025
WO-01306704 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Oct 17, 2025
WO-01311826 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 8, 2025
WO-01317638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 5, 2025
WO-01317644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01329260 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 31, 2025
WO-01353743 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Jan 28, 2026
WO-01353745 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 319 days old
🚨
Primary Delay 11.4 days stuck in "Billing Review"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
0.0d
Assigned
0.0d / 0.5d SLA
Closed
2.7d / 1.0d SLA
Billing Review
11.4d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/01 NSuarez previous rental are 55 chattered Ryan the amount on work order is more asking if this is correct amount.

8/13-RS; Billing up to date

🔧 Work Performed
Rental of Oxygen Concentrator. 1 month = 28 Days SN #03D922910 Delivered to Site: 9/20/2023 08/13/2025 - 09/10/2025
🔍 Technician Findings
Rental of Oxygen Concentrator. 1 month = 28 Days SN #03D922910 Delivered to Site: 9/20/2023
⚠️ Problem Description
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910 Delivered: 9/20/2023 https://www.ebiotrack.com/omnicor/workorder.php?wo=6100
📄 Description
5 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
Case Linked Jul 31, 11:02 AM
Case Number: 00414280
Subject: Lutheran care rentals from omni annuity
Status: Closed
🚨 291.0 business days
📋
▶
2 Work Order Created Sep 29, 2:30 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: On Hold
To: Assigned
Duration in Previous: 0m
🏁
Status: Closed by Ryan Schwochow Sep 29, 2:37 PM
From: Assigned
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
💵
Status: Billing Review by Nancy Suarez Oct 1, 4:54 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 2h
🚨 11.9 business days
🔄
Status: Reschedule by Samuel Klein Oct 17, 12:15 PM
From: Billing Review
To: Reschedule
Duration in Previous: 15d 19h
💵
Expenses Added Oct 17, 12:27 PM
Type: Expenses
Status: Open
Qty: 1
💵
Status: Billing Review by Samuel Klein Oct 17, 12:37 PM
From: Reschedule
To: Billing Review
Duration in Previous: 22m
✔️
Status: Completed by Samuel Klein Oct 17, 12:43 PM
From: Billing Review, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 17, 12:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5m
📨
▶
2 Status: Invoice Pending Oct 17, 2:05 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 84.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-244067

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Billing Review
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00414280
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 29, 2:30 PM
Invoice #
SM-244067

Work Details (1)

Name Type Status Qty Amount Date
WL-02974405 Expenses Open 1 $55.00 Oct 17, 12:27 PM

Details