Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✓ SLA Met (3 biz days early)
🕐 Clock stopped: Completed (Mar 26, 2025)
▶ Clock Running
Status: Created
Mar 26 → Mar 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 26, 2025
Completed: Mar 26, 2025
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Mar 26 → Mar 26 |
Created |
▶ Running
|
0 |
0 |
| Mar 26 → Mar 26 |
Assigned |
▶ Running
|
0 |
0 |
| Mar 26 → Mar 26 |
Tech On Site |
▶ Running
|
0 |
0 |
Created: Mar 26, 2025
Due: Mar 26, 2025
Completed: Mar 26, 2025 (on time)
⏱️
2.0d in Closed
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00414280
Lutheran care rentals from omni annuity
Closed
Rental of Oxygen Concentrator.
1 month = 28 Days
Invacare - Oxygen Concentrator
Asset ID: 5304-113
S/N: 03D922910
Contact
DNU Diana Stevenson
Work Orders from this Case (23)
WO-01186108
Canceled
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Mar 12, 2026
WO-01186109
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186112
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01199664
Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 13, 2024 • Closed: Sep 13, 2024
WO-01213195
Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 9, 2024
WO-01221060
Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 6, 2024
WO-01221061
Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Dec 3, 2024
WO-01235644
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Jan 1, 2025
WO-01241753
Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 27, 2025 • Closed: Jan 27, 2025
WO-01250651
Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 24, 2025 • Closed: Feb 24, 2025
WO-01259400 (current)
Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 26, 2025 • Closed: Mar 26, 2025
WO-01267999
Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 23, 2025 • Closed: Apr 23, 2025
WO-01282283
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 21, 2025
WO-01283091
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 18, 2025
WO-01294400
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01297398
Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 13, 2025 • Closed: Aug 13, 2025
WO-01306704
Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Oct 17, 2025
WO-01311826
Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 8, 2025
WO-01317638
Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 5, 2025
WO-01317644
Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01329260
Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 31, 2025
WO-01353743
Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Jan 28, 2026
WO-01353745
Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 25, 2026
🚨
Primary Delay
2.0 days stuck in "Closed"
⏱️
Total Delay
1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Reschedule
0.0d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/10- This unit is a rental and up to date. -BT
🔧
Work Performed
2/26/2025-3/26/2025 Billing Due
🔍
Technician Findings
Rental of Oxygen Concentrator. 1 month = 28 Days SN #03D922910
Delivered to Site: 9/20/2023
⚠️
Problem Description
Rental of Oxygen Concentrator.
1 month = 28 Days
Invacare - Oxygen Concentrator
Asset ID: 5304-113
S/N: 03D922910
Delivered: 9/20/2023
https://www.ebiotrack.com/omnicor/workorder.php?wo=6100
📄
Description
5 Liter O2 Concentrator Rental , 28 days rental
Timeline
📞
Case Number:
00414280
Subject:
Lutheran care rentals from omni annuity
Status:
Closed
📋
👷
From:
Reschedule
To:
Assigned
Duration in Previous:
0m
🔩
Type:
Parts
Status:
Open
Qty:
1
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
3m
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
3m, 0m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-222633
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Bernard Thompson
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02730590 |
Parts |
Open |
1 |
$55.00 |
Mar 26, 10:48 AM |