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WO-01221060 ↗ ServiceMax

LUTHERAN CARE • Depot - Rental • PSM

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Dec 3, 2024 → Nov 6, 2024

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✓ SLA Met (35 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 6, 2024)
▶ Clock Running
Status: Created
Dec 3 → Nov 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 3, 2024 Invoiced: Nov 6, 2024
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
0.0 days
Billing
0.0 days
Created: Dec 3, 2024 Due: Nov 6, 2024 Completed: Nov 6, 2024 (on time)
📅
0.0 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00414280
Lutheran care rentals from omni annuity
Closed
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910
Priority
High
Origin
Created From WO
Reason
New Case
Contact
DNU Diana Stevenson
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (23)
WO-01186108 Canceled
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Mar 12, 2026
WO-01186109 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186112 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01199664 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 13, 2024 • Closed: Sep 13, 2024
WO-01213195 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 9, 2024
WO-01221060 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 6, 2024
WO-01221061 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Dec 3, 2024
WO-01235644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Jan 1, 2025
WO-01241753 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 27, 2025 • Closed: Jan 27, 2025
WO-01250651 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 24, 2025 • Closed: Feb 24, 2025
WO-01259400 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 26, 2025 • Closed: Mar 26, 2025
WO-01267999 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 23, 2025 • Closed: Apr 23, 2025
WO-01282283 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 21, 2025
WO-01283091 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 18, 2025
WO-01294400 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01297398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 13, 2025 • Closed: Aug 13, 2025
WO-01306704 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Oct 17, 2025
WO-01311826 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 8, 2025
WO-01317638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 5, 2025
WO-01317644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01329260 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 31, 2025
WO-01353743 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Jan 28, 2026
WO-01353745 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 618 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/09/2024 - 11/6/2024 - Billing cycle
🔍 Technician Findings
Rental of Oxygen Concentrator. 1 month = 28 Days SN #03D922910 Delivered to Site: 9/20/2023
⚠️ Problem Description
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910 Delivered: 9/20/2023 https://www.ebiotrack.com/omnicor/workorder.php?wo=6100
📄 Description
5 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
Case Linked Jul 31, 11:02 AM
Case Number: 00414280
Subject: Lutheran care rentals from omni annuity
Status: Closed
🚨 85.0 business days
📋
▶
4 Work Order Created Dec 3, 4:53 PM
Work Order Created → Status: Assigned → Expenses Added → Status: Closed
👷
Status: Assigned by Ryan Schwochow
From: Reschedule
To: Assigned
Duration in Previous: 0m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 4, 2:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 176.0 business days
🧾
Invoice Created Aug 15, 3:31 PM
Invoice Number: SM-208574

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00414280
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Dec 3, 4:53 PM
Invoice #
SM-208574

Work Details (1)

Name Type Status Qty Amount Date
WL-02584522 Expenses Open 1 $55.00 Dec 3, 4:53 PM

Details