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WO-01317644 ↗ ServiceMax

LUTHERAN CARE • Depot - Rental • PSM

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Dec 1, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (19 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Dec 3, 2025)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Closed
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Invoice Pending
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 1, 2025 Invoiced: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Assigned ▶ Running 0 0
Dec 1 → Dec 2 Closed ▶ Running 1 1
Dec 2 → Dec 2 Ready to Bill ▶ Running 0 1
Dec 2 → Dec 2 Invoice Pending ▶ Running 0 1
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
0.0 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 3, 2025 Completed: Dec 3, 2025 (on time)
📅
2.9 days Total Age
⏱️
1.9d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00414280
Lutheran care rentals from omni annuity
Closed
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910
Priority
High
Origin
Created From WO
Reason
New Case
Contact
DNU Diana Stevenson
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (23)
WO-01186108 Canceled
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Mar 12, 2026
WO-01186109 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186112 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01199664 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 13, 2024 • Closed: Sep 13, 2024
WO-01213195 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 9, 2024
WO-01221060 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 6, 2024
WO-01221061 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Dec 3, 2024
WO-01235644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Jan 1, 2025
WO-01241753 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 27, 2025 • Closed: Jan 27, 2025
WO-01250651 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 24, 2025 • Closed: Feb 24, 2025
WO-01259400 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 26, 2025 • Closed: Mar 26, 2025
WO-01267999 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 23, 2025 • Closed: Apr 23, 2025
WO-01282283 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 21, 2025
WO-01283091 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 18, 2025
WO-01294400 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01297398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 13, 2025 • Closed: Aug 13, 2025
WO-01306704 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Oct 17, 2025
WO-01311826 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 8, 2025
WO-01317638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 5, 2025
WO-01317644 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01329260 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 31, 2025
WO-01353743 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Jan 28, 2026
WO-01353745 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 256 days old
🚨
Primary Delay 1.9 days stuck in "Closed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29 -RS: Billing up to date

🔧 Work Performed
11/05/2025 - 12/3/2025 -
🔍 Technician Findings
Rental of Oxygen Concentrator. 1 month = 28 Days SN #03D922910 Delivered to Site: 9/20/2023
⚠️ Problem Description
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910 Delivered: 9/20/2023 https://www.ebiotrack.com/omnicor/workorder.php?wo=6100
📄 Description
5 Liter O2 Concentrator Rental , 28 days rental

Timeline

📞
Case Linked Jul 31, 11:02 AM
Case Number: 00414280
Subject: Lutheran care rentals from omni annuity
Status: Closed
🚨 332.0 business days
📋
▶
4 Work Order Created Dec 1, 11:28 AM
Work Order Created → Status: Assigned → Expenses Added → Status: Closed
👷
Status: Assigned by Ryan Schwochow
From: Reschedule
To: Assigned
Duration in Previous: 0m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 2, 3:15 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-248006

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00414280
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Dec 1, 11:28 AM
Invoice #
SM-248006

Work Details (1)

Name Type Status Qty Amount Date
WL-03022374 Expenses Open 1 $55.00 Dec 1, 11:29 AM

Details