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WO-01186112 ↗ ServiceMax

LUTHERAN CARE • Depot - Rental • PSM

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Jul 31, 2024 → Aug 28, 2024

✅ Completed
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
✗ SLA Missed (19 biz days late)
Active: 20 biz days
🕐 Clock stopped: Invoiced (Aug 28, 2024)
▶ Clock Running
Status: Created
Jul 31 → Jul 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Jul 31 → Aug 28, 2024
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Closed
Aug 28 → Aug 28, 2024
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jul 31, 2024 Invoiced: Aug 28, 2024
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 31 → Jul 31 Created ▶ Running 0 0
Jul 31 → Aug 28 Reschedule ▶ Running 20 20
Aug 28 → Aug 28 Closed ▶ Running 0 20
Coordinators 21.0d
Billing 0.0d
✗ SLA Missed
Coordinators
21.0 days
Over SLA
Billing
0.0 days
Created: Jul 31, 2024 Due: Aug 28, 2024 Completed: Aug 28, 2024 (on time)
📅
21.0 days Total Age
⏱️
21.0d in Reschedule Longest Stage
🔄
4 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00414280
Lutheran care rentals from omni annuity
Closed
Rental of Oxygen Concentrator. 1 month = 28 Days Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910
Priority
High
Origin
Created From WO
Reason
New Case
Contact
DNU Diana Stevenson
Owner
Ryan Schwochow
Created
Jul 31, 2024
Work Orders from this Case (23)
WO-01186108 Canceled
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Mar 12, 2026
WO-01186109 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Jul 31, 2024
WO-01186112 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 31, 2024 • Closed: Aug 28, 2024
WO-01199664 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 13, 2024 • Closed: Sep 13, 2024
WO-01213195 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 31, 2024 • Closed: Oct 9, 2024
WO-01221060 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Nov 6, 2024
WO-01221061 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 3, 2024 • Closed: Dec 3, 2024
WO-01235644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 2, 2025 • Closed: Jan 1, 2025
WO-01241753 Invoiced
Depot - Rental • Bernard Thompson
Created: Jan 27, 2025 • Closed: Jan 27, 2025
WO-01250651 Invoiced
Depot - Rental • Bernard Thompson
Created: Feb 24, 2025 • Closed: Feb 24, 2025
WO-01259400 Invoiced
Depot - Rental • Bernard Thompson
Created: Mar 26, 2025 • Closed: Mar 26, 2025
WO-01267999 Invoiced
Depot - Rental • Bernard Thompson
Created: Apr 23, 2025 • Closed: Apr 23, 2025
WO-01282283 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: May 21, 2025
WO-01283091 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jun 19, 2025 • Closed: Jun 18, 2025
WO-01294400 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jul 29, 2025 • Closed: Jul 29, 2025
WO-01297398 Invoiced
Depot - Rental • Ryan Schwochow
Created: Aug 13, 2025 • Closed: Aug 13, 2025
WO-01306704 Invoiced
Depot - Rental • Ryan Schwochow
Created: Sep 29, 2025 • Closed: Oct 17, 2025
WO-01311826 Invoiced
Depot - Rental • Ryan Schwochow
Created: Oct 29, 2025 • Closed: Oct 8, 2025
WO-01317638 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 5, 2025
WO-01317644 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01329260 Invoiced
Depot - Rental • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Dec 31, 2025
WO-01353743 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Jan 28, 2026
WO-01353745 Invoiced
Depot - Rental • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 744 days old
🚨
Primary Delay 21.0 days stuck in "Reschedule"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Reschedule
21.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/31/-RS; Close on 8/14 for monthly rental billing

🔧 Work Performed
Rental of Oxygen Concentrator. 07/17/2024 - 08/14/2024 Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910 Delivered: 9/20/2023
🔍 Technician Findings
Rental of Oxygen Concentrator. 07/17/2024 - 08/14/2024 Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910 Delivered: 9/20/2023
⚠️ Problem Description
Rental of Oxygen Concentrator. 07/17/2024 - 08/14/2024 Invacare - Oxygen Concentrator Asset ID: 5304-113 S/N: 03D922910 Delivered: 9/20/2023 https://www.ebiotrack.com/omnicor/workorder.php?wo=6100

Timeline

📞
Case Linked Jul 31, 11:02 AM
Case Number: 00414280
Subject: Lutheran care rentals from omni annuity
Status: Closed
📋
▶
3 Work Order Created Jul 31, 11:11 AM
Work Order Created → Status: Reschedule → Expenses Added
🔄
Status: Reschedule by Ryan Schwochow
From: Assigned
To: Reschedule
Duration in Previous: 0m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 21.0 business days
🏁
Status: Closed by Ryan Schwochow Aug 28, 9:04 AM
From: Reschedule
To: Closed
Duration in Previous: 27d 21h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Aug 29, 12:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 85.0 business days
🧾
Invoice Created Jan 5, 3:10 AM
Invoice Number: SM-195443

Bottlenecks

Reschedule
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00414280
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jul 31, 11:11 AM
Invoice #
SM-195443

Work Details (1)

Name Type Status Qty Amount Date
WL-02414844 Expenses Open 1 $55.00 Jul 31, 11:12 AM

Details