Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01211003 ↗ ServiceMax

FERNO • Upgrade • PC

📍 LAFD SUPPLY MAINTENANCE — 140 N. AVENUE 19, LOS ANGELES CA, 90031

Oct 22, 2024 → Dec 4, 2024

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2025
✓ SLA Met (78 biz days early)
Active: 29 biz days
🕐 Clock stopped: Completed (Dec 5, 2024)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 29, 2024
5 business days (counted)
Running total: 5 of ? biz days used
23d
▶ Clock Running
Status: On Hold
Oct 29 → Dec 4, 2024
23 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 5, 2024
1 business day (counted)
Running total: 29 of ? biz days used
Created: Oct 22, 2024 Completed: Dec 5, 2024
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0
Oct 22 → Oct 29 Ready for Scheduling ▶ Running 5 5
Oct 29 → Dec 4 On Hold ▶ Running 23 28
Dec 4 → Dec 5 Assigned ▶ Running 1 29
Dispatch 0.0d
Holding 23.6d (excluded)
Coordinators 7.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
23.6 days
Coordinators
7.5 days
Over SLA
Billing
0.0 days
Created: Oct 22, 2024 Due: Mar 31, 2025 Completed: Dec 5, 2024 (116 days early)
📅
29.5 days Total Age
⏱️
23.6d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00436538
Closed
Please complete Pro28Z Courtesy Upgrade Take current Pro28Z trunk stock with you onsite in case of repairs found Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order Work Performed: List the actions taken to complete the upgrade and the final condition of the cot. If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval) 1-800-733-3766 Option 4 or 937-283-2855 State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair Describe the repair needed Ask if it is covered under warranty and confirm they are shipping parts. Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts' Work Order will update to Awaiting Parts. Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule WDL: Upgrade: Flat rate charge Out of Scope Labor: to capture repairs Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project Kit Part Numbers to be consumed in parts 0800659 Leg Upgrade Kit 0806070 Safety Lock Kit Select 'Customer Supplied Part' Please see link for letter of authorization and reference to training material. https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Destiny Rinehart
Created
Oct 22, 2024
Work Orders from this Case (55)
WO-01210976 Canceled
Upgrade
Created: Oct 22, 2024
WO-01210977 On Hold
Upgrade
Created: Oct 22, 2024
WO-01210978 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Mar 1, 2025
WO-01210980 On Hold
Upgrade
Created: Oct 22, 2024
WO-01210981 On Hold
Upgrade
Created: Oct 22, 2024
WO-01210982 Canceled
Upgrade
Created: Oct 22, 2024
WO-01210983 Canceled
Upgrade
Created: Oct 22, 2024
WO-01210984 On Hold
Upgrade
Created: Oct 22, 2024
WO-01210985 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 5, 2024
WO-01210988 On Hold
Upgrade
Created: Oct 22, 2024
WO-01210991 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 19, 2024
WO-01210993 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Aug 28, 2025
WO-01210994 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jan 9, 2025
WO-01210995 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 20, 2024
WO-01210996 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 1, 2024
WO-01210998 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 5, 2024
WO-01210999 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 4, 2024
WO-01211000 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 4, 2024
WO-01211001 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 6, 2025
WO-01211003 (current) Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 4, 2024
WO-01211007 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211008 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 2, 2024
WO-01211009 Canceled
Upgrade • Rene Yescas
Created: Oct 22, 2024
WO-01211010 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 1, 2024
WO-01211011 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211012 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211013 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 5, 2025
WO-01211015 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 5, 2024
WO-01211016 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Mar 6, 2025
WO-01211018 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Apr 11, 2025
WO-01211019 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 28, 2025
WO-01211021 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 22, 2024
WO-01211022 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 2, 2024
WO-01211023 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 22, 2024
WO-01211024 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: May 29, 2026
WO-01211025 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 19, 2025
WO-01211026 Canceled
Upgrade • Rene Yescas
Created: Oct 22, 2024
WO-01211027 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 5, 2025
WO-01211028 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 6, 2024
WO-01211029 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 4, 2024
WO-01211030 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 1, 2024
WO-01211031 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: May 29, 2026
WO-01211032 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jan 10, 2025
WO-01211033 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jan 4, 2025
WO-01211034 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 1, 2024
WO-01211035 Canceled
Upgrade • Rene Yescas
Created: Oct 22, 2024
WO-01211036 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 19, 2024
WO-01211038 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211040 Canceled
Upgrade • Rene Yescas
Created: Oct 22, 2024
WO-01211041 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211042 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 4, 2024
WO-01211044 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 6, 2025
WO-01211045 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 6, 2025
WO-01211047 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 6, 2025
WO-01226589 Canceled
Upgrade
Created: Dec 30, 2024
Completed with minor delays
Invoiced • 661 days old
🚨
Primary Delay 23.6 days stuck in "On Hold"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
On Hold
23.6d
Assigned
1.5d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
S Cal
🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,service complete
🔍 Technician Findings
per ferno unstall leg upgrade
⚠️ Problem Description
Please complete Pro28Z Courtesy Upgrade Take current Pro28Z trunk stock with you onsite in case of repairs found Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order Work Performed: List the actions taken to complete the upgrade and the final condition of the cot. If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval) 1-800-733-3766 Option 4 or 937-283-2855 State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair Describe the repair needed Ask if it is covered under warranty and confirm they are shipping parts. Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts' Work Order will update to Awaiting Parts. Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule WDL: Upgrade: Flat rate charge Out of Scope Labor: to capture repairs Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project Kit Part Numbers to be consumed in parts 0800659 Leg Upgrade Kit 0806070 Safety Lock Kit Select 'Customer Supplied Part' Please see link for letter of authorization and reference to training material. https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
📄 Description
Ferno Model Pro 28Z Chair Cot

Timeline

📞
Case Linked Oct 22, 8:24 AM
Case Number: 00436538
Subject:
Status: Closed
📋
2 Work Order Created Oct 22, 8:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
⏸️
Status: On Hold by Scott Berry Oct 29, 3:34 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 7d 6h
🚨 24.0 business days
👷
2 Technician Assigned Dec 4, 10:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: On Hold
To: Assigned
Duration in Previous: 35d 19h
🔩
2 2x Parts Added Dec 4, 10:37 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12h 18m, 0m
📄
2 Status: Ready to Bill Dec 5, 3:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Brooke Alexander
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 20.0 business days
🧾
Invoice Created Jan 5, 10:19 AM
Invoice Number: SM-208723

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00436538
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
N/A
Created
Oct 22, 8:50 AM
Invoice #
SM-208723

Work Details (2)

Name Type Status Qty Amount Date
WL-02586953 Parts Open 1 $0.00 Dec 4, 10:37 PM
WL-02586954 Labor Open 1.5 $260.50 Dec 4, 10:37 PM

Details