Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
disinfect,clean,lube,adjust hardware as needed,service complete,installed final upgrade leg assembly
🔍Technician Findings
per ferno install final leg upgrade assembly
⚠️Problem Description
Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
📄Description
Ferno Model Pro 28Z Chair Cot
Timeline
📞
Case Linked Oct 22, 8:24 AM
Case Number:00436538
Subject:
Status:Closed
📋
▶
2
Work Order Created Oct 22, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
⏸️
Status: On Hold by Scott BerryOct 29, 3:40 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:7d 6h
🚨64.0 business days
📅
▶
3
Status: Ready for Scheduling Feb 3, 10:22 PM
Status: Ready for Scheduling → Technician Assigned → Status: Awaiting Parts - Customer
👷
Technician Assigned by Stephanie Ramen
Technician:Rene Yescas
👤
Status: Awaiting Parts - Customer by Stephanie Ramen
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:1m
📅
▶
2
Dispatch Scheduled Feb 4, 10:49 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rene Yescas
From:Awaiting Parts - Customer
To:Scheduled
Duration in Previous:12h 25m
⏸️
Status: On Hold by Michael BurrisFeb 4, 1:24 PM
From:Scheduled, On Hold, Entered
To:On Hold, Entered
Duration in Previous:2h 34m, 0m
🔩
▶
2
4x Parts Added Feb 5, 12:42 AM
4x Parts Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:On Hold
To:Completed
Duration in Previous:11h 19m
👷
▶
2
Technician Assigned Feb 5, 7:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhonnie Reeves
From:Completed, Assigned
To:Assigned, Completed
Duration in Previous:6h 55m, 0m
🏁
Status: Closed by Peter GreenFeb 5, 2:14 PM
From:Completed
To:Closed
Duration in Previous:6h 34m
📄
▶
2
Status: Ready to Bill Feb 5, 3:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Brooke Alexander
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Feb 8, 10:33 AM
Invoice Number:SM-216199
Bottlenecks
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)