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WO-01295736 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SENTARA NORFOLK GENERAL HOSPITAL — 600 GRESHAM DR, NORFOLK VA, 23508

Aug 4, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2025
✗ SLA Missed (4 biz days late)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Sep 5, 2025)
9d
▶ Clock Running
Status: Created
Aug 4 → Aug 15, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 9 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Aug 15 → Aug 25, 2025
6 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 26, 2025
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 16 of ? biz days used
7d
▶ Clock Running
Status: Incomplete
Aug 26 → Sep 5, 2025
7 business days (counted)
Running total: 23 of ? biz days used
Created: Aug 4, 2025 Invoiced: Sep 5, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 15 Created ▶ Running 9 9
Aug 15 → Aug 15 Assigned ▶ Running 0 9
Aug 15 → Aug 25 Scheduled ▶ Running 6 15
Aug 25 → Aug 26 Tech On Site ▶ Running 1 16
Aug 26 → Aug 26 Completed ▶ Running 0 16
Aug 26 → Sep 5 Incomplete ▶ Running 7 23
Dispatch 26.2d
Coordinators 7.0d
Field Work 1.1d
Incomplete 8.0d (excluded)
Billing 5.2d
✗ SLA Missed
Dispatch
26.2 days
Over SLA
Coordinators
7.0 days
Over SLA
Field Work
1.1 days
Over SLA
Incomplete (excluded from total)
8.0 days
Billing
5.2 days
Over SLA
Created: Aug 4, 2025 Due: Aug 30, 2025 Completed: Sep 5, 2025 (5 days late)
📅
23.3 days Total Age
⏱️
16.8d in L2 Screening Longest Stage
🔄
10 transitions Status Changes
⚠️
32.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 25, 2025
Visit 2 Sep 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 (current) Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Canceled
Installation
Created: Aug 4, 2025
WO-01295741 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Canceled
Installation
Created: Nov 19, 2025
WO-01316171 Canceled
Installation
Created: Nov 19, 2025
WO-01316172 Canceled
Installation
Created: Nov 19, 2025
WO-01316173 Canceled
Installation
Created: Nov 19, 2025
WO-01317221 Canceled
Installation
Created: Nov 25, 2025
WO-01317222 Canceled
Installation
Created: Nov 25, 2025
WO-01317223 Canceled
Installation
Created: Nov 25, 2025
WO-01317224 Invoiced
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 374 days old
🚨
Primary Delay 16.8 days stuck in "L2 Screening"
⏱️
Total Delay 32.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.3d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Incomplete
8.0d
Closed
0.6d / 1.0d SLA
L2 Screening
16.8d / 1.0d SLA
L2 Review
0.0d
Ready to Bill
2.6d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installation of 6 Panda Freestanding Warmers complete, no accessories. 1 Panda Freestanding Warmer escalated to GEHC Project Manager.
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PFS25300135SA, PFS25300136SA, PFS25300137SA, PFS25300131SA, PFS25300134SA, PFS25300132SA, PFS25300133SA
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 7 PANDA Free-Standing WARMERS

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:12 PM
Work Order: WO-01295736
Type: Installation
Priority: PC
⚠️ 9.8 business days
👷
▶
4 Technician Assigned Aug 15, 8:36 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 10d 15h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-25T12:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Aug 18, 12:38 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔧
Status: Tech On Site by Allan Klus Aug 25, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 3h
💵
5x Expenses Added Aug 25, 8:31 PM
Type: Expenses, Travel, Labor
Status: Open
Qty: 1, 182, 4.5
⏱️
▶
4 3x Labor Added Aug 25, 8:38 PM
3x Labor Added → Status: Completed → Labor Added → Expenses Added
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 8h 53m, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.4 business days
⏱️
▶
2 Labor Added Sep 5, 8:14 AM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Incomplete
To: Closed
Duration in Previous: 10d 11h
🔍
Status: L2 Screening by Timothy Amburgey Sep 5, 1:25 PM
From: Closed
To: L2 Screening
Duration in Previous: 5h 10m
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Sep 29, 2:47 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 24d 1h
📄
Status: Ready to Bill by Allison Belyea Sep 29, 2:58 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 10m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 0h
⏳ 3.0 business days
💰
Status: Invoiced by Yecenia Campos Oct 3, 8:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 5h
⏳ 1.4 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242564

Bottlenecks

Entered
Duration: 9.3 business days (threshold: 4.0 business hours)
Exceeded by 8.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
L2 Screening
Duration: 16.8 business days (threshold: 1.0 business days)
Exceeded by 15.8 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Aug 25, 8:00 AM
Created
Aug 4, 5:12 PM
Invoice #
SM-242564

Work Details (13)

Name Type Status Qty Amount Date
WL-02905561 Expenses Open 1 $162.35 Aug 18, 12:38 PM
WL-02905560 Expenses Open 1 $0.00 Aug 18, 12:38 PM
WL-02914543 Expenses Open 1 $0.00 Aug 25, 8:31 PM
WL-02914544 Expenses Open 1 $0.00 Aug 25, 8:31 PM
WL-02914545 Expenses Open 1 $0.00 Aug 25, 8:31 PM
WL-02914546 Travel Open 182 $0.00 Aug 25, 8:31 PM
WL-02914542 Labor Open 4.5 $0.00 Aug 25, 8:31 PM
WL-02914558 Labor Open 4.5 $1,080.00 Aug 25, 8:38 PM
WL-02914559 Labor Open 4 $450.00 Aug 25, 8:38 PM
WL-02914560 Travel Open 181 $0.00 Aug 25, 8:38 PM
WL-02914561 Labor Open 0.75 $0.00 Aug 25, 8:40 PM
WL-02914570 Expenses Open 1 $0.00 Aug 25, 8:42 PM
WL-02926329 Labor Open 1.25 $0.00 Sep 5, 8:14 AM

Details