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WO-01295746 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERITUS MEDICAL CENTER INC — 11116 MEDICAL CAMPUS RD, HAGERSTOWN MD, 21742

Aug 4, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 8)
⏸ 55d excluded (parts wait + holding)
✓ SLA Met (23d early)
Dispatch 56.8d
Holding 40.9d (excluded)
Coordinators 10.0d
Billing 0.3d
✓ SLA Met
Dispatch
56.8 days
Over SLA
Holding (excluded from total)
40.9 days
Coordinators
10.0 days
Over SLA
Billing
0.3 days
Created: Aug 4, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
90.3 days Total Age
⏱️
41.3d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
64.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Ready for Release
Installation
Created: Aug 4, 2025
WO-01295741 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 (current) Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316171 Canceled
Installation
Created: Nov 19, 2025
WO-01316172 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316173 Ready for Release
Installation
Created: Nov 19, 2025
WO-01317221 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317222 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317223 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317224 Invoiced
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 283 days old
🚨
Primary Delay 41.3 days stuck in "Entered"
⏱️
Total Delay 64.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
41.3d / 0.5d SLA
Ready for Release
40.9d
Scheduled
10.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
L2 Screening
15.5d / 1.0d SLA
L2 Review
2.5d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RFosbury - Dispatching to Rick C for DEC 4th and 5th 


🔧 Work Performed
Installation of 1 Giraffe Warmer and Accessories
🔍 Technician Findings
good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following GIRAFFE WARMER serial number(s): GBW25431389SA
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
"GEHC MIC Installation - 1 Giraffe Warmer

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:32 PM
Work Order: WO-01295746
Type: Installation
Priority: PC
🚨 41.8 business days
✅
Status: Ready for Release by Cristina Everetts Sep 30, 12:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 56d 18h
🚨 41.0 business days
👷
▶
3 Technician Assigned Nov 25, 9:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 55d 21h
🚨 10.0 business days
⏱️
▶
2 Labor Added Dec 8, 6:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 8h, 0m
⏳ 2.7 business days
⏱️
Labor Added Dec 10, 2:55 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 3:03 PM
From: Closed
To: L2 Screening
Duration in Previous: 1d 20h
🚨 16.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:48 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:10 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 41.3 business days (threshold: 4.0 business hours)
Exceeded by 40.8 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
L2 Screening
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 4, 8:00 AM
Created
Aug 4, 5:32 PM
Invoice #
SM-250436

Work Details (2)

Name Type Status Qty Amount Date
WL-03030609 Labor Open 1.5 $200.00 Dec 8, 6:12 PM
WL-03033088 Labor Open 0.016666666666667 $38.00 Dec 10, 2:55 PM

Details