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WO-01295743 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Children's Hospital of Richmond at VCU — 1250 East Marshall St., Richmond VA, 23298

Aug 4, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 21)
✓ SLA Met (40d early)
Dispatch 48.3d
Coordinators 39.9d
Field Work 0.3d
Billing 23.4d
✓ SLA Met
Dispatch
48.3 days
Over SLA
Coordinators
39.9 days
Over SLA
Field Work
0.3 days
Billing
23.4 days
Over SLA
Created: Aug 4, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
79.3 days Total Age
⏱️
41.3d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
105.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Ready for Release
Installation
Created: Aug 4, 2025
WO-01295741 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 (current) Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316171 Canceled
Installation
Created: Nov 19, 2025
WO-01316172 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316173 Ready for Release
Installation
Created: Nov 19, 2025
WO-01317221 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317222 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317223 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317224 Invoiced
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 283 days old
🚨
Primary Delay 41.3 days stuck in "Entered"
⏱️
Total Delay 105.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
41.3d / 0.5d SLA
Assigned
33.9d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
7.0d / 1.0d SLA
L2 Review
2.0d
Ready to Bill
23.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
FMessak- No debrief form, we are billing for Travel and Labor for this install" Traveled to the site and met with the Biomed, Biomed had already installed the device and put in service. "

11/14/2025 RFosbury - dispatching to Jeffrey C for 11/21/2025

🔧 Work Performed
Traveled to the site and met with the Biomed, Biomed had already installed the device and put in service.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE WARMER serial number(s): GBW25361324SA
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
"GEHC MIC Installation - 1 Giraffe Warme

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:27 PM
Work Order: WO-01295743
Type: Installation
Priority: PC
🚨 41.8 business days
✅
▶
2 Status: Ready for Release Sep 30, 12:24 PM
Status: Ready for Release → Technician Assigned
👷
Technician Assigned by Cristina Everetts
Technician: a0h8Y00000I6KsRQAV, Torey Fields
🚨 15.0 business days
👷
Technician Assigned by Rich Fosbury Oct 20, 1:05 PM
Technician: Allan Klus
🚨 20.0 business days
👷
▶
3 Technician Assigned Nov 14, 11:09 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 44d 23h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-21T13:00:00.000+0000
⚠️ 5.0 business days
💵
2x Expenses Added Nov 20, 2:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Nov 21, 4:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
⏱️
3x Labor Added Nov 21, 5:40 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 10, 166
💵
Expenses Added Nov 21, 8:50 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 22, 4:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Tech On Site
To: Completed
Duration in Previous: 23h 41m
💵
▶
2 2x Expenses Added Nov 22, 4:37 PM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 24, 9:15 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 16h
⚠️ 7.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 2, 11:22 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 8d 2h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 3, 11:45 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 6.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 2:42 PM
From: Ready to Bill, L2 Screening
To: L2 Screening, Ready to Bill
Duration in Previous: 7d 2h, 0m
🚨 18.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 41.3 business days (threshold: 4.0 business hours)
Exceeded by 40.8 business days
Assigned
Duration: 33.9 business days (threshold: 4.0 business hours)
Exceeded by 33.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
L2 Screening
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Ready to Bill
Duration: 17.5 business days (threshold: 1.0 business days)
Exceeded by 16.5 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Nov 21, 8:00 AM
Created
Aug 4, 5:27 PM
Invoice #
SM-250436

Work Details (10)

Name Type Status Qty Amount Date
WL-03014924 Expenses Open 1 $0.00 Nov 20, 2:38 PM
WL-03014925 Expenses Open 1 $161.63 Nov 20, 2:38 PM
WL-03016952 Labor Open 3.5 $200.00 Nov 21, 5:40 PM
WL-03016953 Travel Open 10 $0.00 Nov 21, 5:40 PM
WL-03016954 Travel Open 166 $0.00 Nov 21, 5:40 PM
WL-03017268 Expenses Open 1 $0.00 Nov 21, 8:50 PM
WL-03017518 Labor Open 4.5 $100.00 Nov 22, 4:32 PM
WL-03017519 Expenses Open 1 $0.00 Nov 22, 4:37 PM
WL-03017520 Expenses Open 1 $0.00 Nov 22, 4:37 PM
WL-03018241 Labor Open 0.016666666666667 $38.00 Nov 24, 9:15 AM

Details