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WO-01295737 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Aug 4, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 12)
⏸ 49d excluded (parts wait + holding)
✓ SLA Met (19d early)
Dispatch 53.3d
Holding 35.9d (excluded)
Coordinators 18.8d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.3d
✓ SLA Met
Dispatch
53.3 days
Over SLA
Holding (excluded from total)
35.9 days
Coordinators
18.8 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.3 days
Created: Aug 4, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
94.3 days Total Age
⏱️
41.3d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
69.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 (current) Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Ready for Release
Installation
Created: Aug 4, 2025
WO-01295741 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316171 Canceled
Installation
Created: Nov 19, 2025
WO-01316172 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316173 Ready for Release
Installation
Created: Nov 19, 2025
WO-01317221 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317222 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317223 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317224 Invoiced
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 283 days old
🚨
Primary Delay 41.3 days stuck in "Entered"
⏱️
Total Delay 69.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
41.3d / 0.5d SLA
Ready for Release
35.9d
Scheduled
18.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Incomplete
0.0d
L2 Screening
12.0d / 1.0d SLA
L2 Review
2.6d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

🔧 Work Performed
2-BLUE SPOTS, 4-GIRAFFE OMNIBEDS INSTALLED.
🔍 Technician Findings
2-BLUE SPOTS, 4-GIRAFFE OMNIBEDS INSTALLED.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 8 Giraffe Omnibed

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:18 PM
Work Order: WO-01295737
Type: Installation
Priority: PC
🚨 41.8 business days
✅
Status: Ready for Release by Cristina Everetts Sep 30, 12:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 56d 19h
🚨 36.0 business days
📅
▶
3 Dispatch Scheduled Nov 18, 12:18 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 49d 0h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 25, 10:57 AM
Scheduled For: 2025-12-08T13:00:00.000+0000
💵
2x Expenses Added Nov 25, 1:44 PM
Type: Expenses
Status: Open
Qty: 1
🚨 14.0 business days
⏱️
▶
2 6x Labor Added Dec 12, 1:33 PM
6x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 180, 10
✔️
Status: Completed by Jeffrey Coles Dec 12, 2:09 PM
From: Scheduled
To: Completed
Duration in Previous: 24d 1h
🏁
Status: Closed by Jeffrey Coles Dec 12, 2:31 PM
From: Completed
To: Closed
Duration in Previous: 22m
⏳ 2.0 business days
⚠️
▶
2 Status: Incomplete Dec 15, 2:06 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 16, 8:48 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 18h 41m
🚨 12.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:52 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 15d 5h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:08 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 41.3 business days (threshold: 4.0 business hours)
Exceeded by 40.8 business days
Scheduled
Duration: 18.8 business days (threshold: 2.0 business days)
Exceeded by 16.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
L2 Screening
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 8, 8:00 AM
Created
Aug 4, 5:18 PM
Invoice #
SM-250436

Work Details (14)

Name Type Status Qty Amount Date
WL-03019723 Expenses Open 1 $161.63 Nov 25, 1:44 PM
WL-03019724 Expenses Open 1 $0.00 Nov 25, 1:44 PM
WL-03035960 Labor Open 5 $450.00 Dec 12, 1:33 PM
WL-03035961 Labor Open 0.5 $0.00 Dec 12, 1:33 PM
WL-03035962 Labor Open 4.5 $380.00 Dec 12, 1:33 PM
WL-03035963 Labor Open 3.5 $380.00 Dec 12, 1:33 PM
WL-03035964 Labor Open 0.5 $0.00 Dec 12, 1:33 PM
WL-03035965 Expenses Open 1 $0.00 Dec 12, 1:33 PM
WL-03035977 Expenses Open 1 $161.63 Dec 12, 1:37 PM
WL-03035978 Expenses Open 1 $0.00 Dec 12, 1:37 PM
WL-03035979 Travel Open 180 $0.00 Dec 12, 1:37 PM
WL-03035980 Travel Open 10 $0.00 Dec 12, 1:37 PM
WL-03035981 Travel Open 10 $0.00 Dec 12, 1:37 PM
WL-03038902 Labor Open 0.016666666666667 $38.00 Dec 16, 8:48 AM

Details