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WO-01316171 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Nov 19, 2025 → Mar 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (5 biz days early)
Active: 83 biz days
🕐 Clock stopped: Canceled (Mar 24, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Entered
Nov 19 → Dec 24, 2025
23 business days (counted)
Running total: 23 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Mar 10, 2026
50 business days (counted)
Running total: 73 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Mar 10 → Mar 24, 2026
10 business days (counted)
Running total: 83 of ? biz days used
Created: Nov 19, 2025 Canceled: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Scheduled ▶ Running 0 0
Nov 19 → Dec 24 Entered ▶ Running 23 23
Dec 24 → Mar 10 Ready for Scheduling ▶ Running 50 73
Mar 10 → Mar 24 On Hold ▶ Running 10 83
Dispatch 24.0d
Holding 11.0d (excluded)
Coordinators 50.9d
✓ SLA Met
Dispatch
24.0 days
Over SLA
Holding (excluded from total)
11.0 days
Coordinators
50.9 days
Over SLA
Created: Nov 19, 2025 Due: Mar 31, 2026 Completed: Mar 24, 2026 (7 days early)
📅
84.0 days Total Age
⏱️
50.9d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
73.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Canceled
Installation
Created: Aug 4, 2025
WO-01295741 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Canceled
Installation
Created: Nov 19, 2025
WO-01316171 (current) Canceled
Installation
Created: Nov 19, 2025
WO-01316172 Canceled
Installation
Created: Nov 19, 2025
WO-01316173 Canceled
Installation
Created: Nov 19, 2025
WO-01317221 Canceled
Installation
Created: Nov 25, 2025
WO-01317222 Canceled
Installation
Created: Nov 25, 2025
WO-01317223 Canceled
Installation
Created: Nov 25, 2025
WO-01317224 Invoiced
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Behind Schedule - Needs Attention
Canceled • 267 days old
🚨
Primary Delay 50.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 73.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.0d / 0.5d SLA
Ready for Scheduling
50.9d / 1.0d SLA
On Hold
11.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
"GEHC MIC Installation - Accessory Only - 20 STAR

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
🚨 74.9 business days
📋
▶
2 Work Order Created Nov 19, 9:10 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
🚨 24.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Dec 24, 11:54 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 35d 2h
🚨 51.0 business days
⏸️
Status: On Hold by Rebecca Arnold Mar 10, 10:11 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 75d 21h
🚨 11.0 business days
🚫
Status: Canceled by Mandy Newman Mar 24, 9:45 AM
From: On Hold
To: Canceled
Duration in Previous: 13d 23h

Bottlenecks

Entered
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Ready for Scheduling
Duration: 50.9 business days (threshold: 1.0 business days)
Exceeded by 49.9 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 19, 9:10 AM
Invoice #
N/A

Details