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WO-01317224 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Nov 25, 2025 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Feb 10)
✗ SLA Missed (40d late)
Dispatch 11.5d
Coordinators 28.6d
Field Work 3.7d
Incomplete 14.0d (excluded)
Billing 13.9d
✗ SLA Missed
Dispatch
11.5 days
Over SLA
Coordinators
28.6 days
Over SLA
Field Work
3.7 days
Over SLA
Incomplete (excluded from total)
14.0 days
Billing
13.9 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2025 Completed: Feb 10, 2026 (40 days late)
📅
55.5 days Total Age
⏱️
21.9d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
58.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Ready for Release
Installation
Created: Aug 4, 2025
WO-01295741 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316171 Canceled
Installation
Created: Nov 19, 2025
WO-01316172 Ready for Release
Installation
Created: Nov 19, 2025
WO-01316173 Ready for Release
Installation
Created: Nov 19, 2025
WO-01317221 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317222 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317223 Ready for Release
Installation
Created: Nov 25, 2025
WO-01317224 (current) Invoiced
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 21.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 58.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.5d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
13.1d / 1.0d SLA
L2 Screening
7.0d / 1.0d SLA
Ready for Scheduling
21.9d / 1.0d SLA
Incomplete
14.0d
L2 Review
18.8d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

🔧 Work Performed
Install
🔍 Technician Findings
Install
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📞 Call Description
"GEHC MIC Installation - Accessory Only - 20 STAR

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
🚨 81.9 business days
📋
▶
2 Work Order Created Nov 25, 3:14 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Dec 1, 1:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 5d 21h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
💵
Expenses Added Dec 1, 2:52 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
🔧
Status: Tech On Site by Ryan Lewis Dec 9, 1:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
💵
Expenses Added Dec 9, 5:42 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
🚗
Travel Added Dec 10, 6:04 PM
Type: Travel
Status: Open
Qty: 9
⏱️
2x Labor Added Dec 11, 2:54 PM
Type: Labor
Status: Open
Qty: 0.5, 7
✔️
▶
3 Status: Completed Dec 11, 6:19 PM
Status: Completed → Expenses Added → Travel Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 9
💵
5x Expenses Added Dec 12, 2:18 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Lewis Dec 13, 10:04 AM
From: Completed
To: Closed
Duration in Previous: 1d 15h
⏳ 1.0 business days
⚠️
Status: Incomplete by Douglas Pearce Dec 15, 12:05 PM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 2d 2h, 0m
⏱️
▶
2 Labor Added Dec 16, 8:47 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 20h 44m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Dec 24, 11:55 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 8d 3h
🚨 21.9 business days
⚠️
Status: Incomplete by Cristina Everetts Jan 22, 7:26 AM
From: Ready for Scheduling
To: Incomplete
Duration in Previous: 28d 19h
🚨 14.0 business days
🏁
Status: Closed by Douglas Pearce Feb 10, 4:53 PM
From: Incomplete
To: Closed
Duration in Previous: 19d 9h
🚨 10.9 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 12:49 PM
From: Closed
To: L2 Review
Duration in Previous: 13d 19h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:07 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 21h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
L2 Screening
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 21.9 business days (threshold: 1.0 business days)
Exceeded by 20.9 business days
Closed
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Dec 8, 8:00 AM
Created
Nov 25, 3:14 PM
Invoice #
SM-258373

Work Details (13)

Name Type Status Qty Amount Date
WL-03022600 Expenses Open 1 $0.00 Dec 1, 2:52 PM
WL-03032001 Expenses Open 1 $0.00 Dec 9, 5:42 PM
WL-03033397 Travel Open 9 $0.00 Dec 10, 6:04 PM
WL-03034393 Labor Open 0.5 $100.00 Dec 11, 2:54 PM
WL-03034394 Labor Open 7 $350.00 Dec 11, 2:54 PM
WL-03034836 Expenses Open 1 $0.00 Dec 11, 6:19 PM
WL-03034843 Travel Open 9 $0.00 Dec 11, 6:22 PM
WL-03036061 Expenses Open 1 $0.00 Dec 12, 2:18 PM
WL-03036062 Expenses Open 1 $161.63 Dec 12, 2:18 PM
WL-03036063 Expenses Open 1 $161.63 Dec 12, 2:18 PM
WL-03036064 Expenses Open 1 $161.63 Dec 12, 2:18 PM
WL-03036065 Expenses Open 1 $161.63 Dec 12, 2:18 PM
WL-03038896 Labor Open 0.016666666666667 $38.00 Dec 16, 8:47 AM

Details