Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298393 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MOUNT CARMEL SAINT ANNS — 500 S CLEVELAND AVE, WESTERVILLE OH, 43081

Aug 19, 2025 → Apr 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (101 biz days late)
Active: 152 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Aug 19 → Sep 4, 2025
11 business days (counted)
Running total: 11 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 15 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Oct 2 → Nov 17, 2025
30 business days (counted)
Running total: 45 of ? biz days used
100d
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Apr 14, 2026
100 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 23, 2026
7 business days (counted)
Running total: 152 of ? biz days used
Created: Aug 19, 2025 Completed: Apr 23, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Sep 4 Created ▶ Running 11 11
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Oct 2 Ready for Scheduling ▶ Running 4 15
Oct 2 → Nov 17 Scheduled ▶ Running 30 45
Nov 17 → Apr 14 Ready for Scheduling ▶ Running 100 145
Apr 14 → Apr 23 Scheduled ▶ Running 7 152
Dispatch 12.0d
Holding 17.0d (excluded)
Coordinators 144.3d
Field Work 0.0d
Billing 7.7d
✗ SLA Missed
Dispatch
12.0 days
Over SLA
Holding (excluded from total)
17.0 days
Coordinators
144.3 days
Over SLA
Field Work
0.0 days
Billing
7.7 days
Over SLA
Created: Aug 19, 2025 Due: Oct 31, 2025 Completed: Apr 23, 2026 (173 days late)
📅
169.0 days Total Age
⏱️
100.6d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
156.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00520122
GE FMI 32097 - Ohio State 08.19.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Aug 19, 2025
Work Orders from this Case (9)
WO-01298392 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 21, 2026
WO-01298393 (current) Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298394 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Nov 18, 2025
WO-01298395 Invoiced
FCO • Jackson Reeves
Created: Aug 19, 2025 • Closed: Oct 7, 2025
WO-01298396 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298398 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298399 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298400 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298401 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 22, 2026
Completed with significant delays
Invoiced • 361 days old
🚨
Primary Delay 100.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 156.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
12.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
105.6d / 1.0d SLA
Scheduled
38.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/14/2026 HWilliams - Having FSE Paul walk in on Thurs and Friday April 16-17, 2026 to complete FMI32097.....09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧 Work Performed
Device cannot be taken out of service at this time,
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 19, 9:56 AM
Case Number: 00520122
Subject: GE FMI 32097 - Ohio State 08.19.2025
Status: Closed
📋
Work Order Created Aug 19, 10:49 AM
Work Order: WO-01298393
Type: FCO
Priority: PC
🚨 12.0 business days
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 15d 23h
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
⚠️ 5.0 business days
🗓️
▶
3 Status: Scheduled Oct 2, 2:19 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-08T12:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Eric Mancerella
⚠️ 7.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 10, 4:04 PM
Scheduled For: 2025-10-20T12:00:00.000+0000
🚨 12.0 business days
👷
▶
2 Technician Assigned Oct 28, 2:17 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-03T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 10, 8:35 AM
Scheduled For: 2025-11-17T13:00:00.000+0000
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Erin Martin Nov 17, 2:09 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 46d 0h
🚨 100.9 business days
🗓️
▶
3 Status: Scheduled Apr 14, 8:29 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Paul Mccormish
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-16T12:00:00.000+0000
⚠️ 8.0 business days
⏱️
Labor Added Apr 23, 5:35 PM
Type: Labor
Status: Open
Qty: 0.2
✔️
▶
2 Status: Completed Apr 23, 5:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.8 business days
⏱️
Labor Added Apr 29, 2:33 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 29, 2:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 20h
💵
Status: Billing Review by Timothy Amburgey Apr 30, 10:29 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 19h 48m, 0m
💵
▶
2 Status: Billing Review May 1, 9:15 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review May 4, 9:52 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 1h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 30.7 business days (threshold: 2.0 business days)
Exceeded by 28.7 business days
Ready for Scheduling
Duration: 100.6 business days (threshold: 1.0 business days)
Exceeded by 99.6 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00520122
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Apr 16, 8:00 AM
Created
Aug 19, 10:49 AM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03198553 Labor Open 0.2 $0.00 Apr 23, 5:35 PM
WL-03205489 Labor Open 0.016666666666667 $38.00 Apr 29, 2:33 PM

Details