FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay70.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay158.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
12.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
135.0d / 1.0d SLA
Scheduled
8.5d / 2.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/13/2026 HWilliams - Received email from Richard stating these units belong to Nationwide Childrens Hospital. Having FSE Paul walk in on Thurs and Friday April 16-17, 2026....04/10/2026 HWilliams - Called 614-293-8000, Xfer to biomed, spoke to Kim who Xferd me to Richard 614-366-0578, following up with email. richard.roettger@osumc.edu....04/10/2026 HWilliams - Called Brittani, 614-355-1754 VM/LM trying to confirm if she is the POC for this hospital......04/07/2026 HWilliams - Called 614-293-8437 spoke to Kim who xfer me to a different dept. VM/LM. Called 614-293-8000, xfer to Biomed, VM/LM. Called Brittani 614-355-1754, VM/LM. Will do more research.....03/31/2026 HWilliams -added Matt Weaver - Matt.Weaver@osumc.edu - and sent FU email to confirm devices and location ....09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧Work Performed
Device cannot be taken out of service at this time,
🔍Technician Findings
nr
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
PDF
4-23-26 NCH and OSU PFs 1 thru 5
Apr 23, 2026
PDF
4-23-26 NCH and OSU PFs 1 thru 5
Apr 23, 2026
Timeline
📞
Case Linked Aug 19, 9:56 AM
Case Number:00520122
Subject:GE FMI 32097 - Ohio State 08.19.2025
Status:Closed
📋
Work Order Created Aug 19, 10:55 AM
Work Order:WO-01298396
Type:FCO
Priority:PC
🚨12.0 business days
✅
Status: Ready for Release by Allison BelyeaSep 4, 9:56 AM
From:Entered
To:Ready for Release
Duration in Previous:15d 23h
🚨17.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 26, 10:26 AM