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WO-01312251 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Oct 31, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸29d
⏸ Clock Paused
Status: Awaiting Parts
Oct 31 → Dec 16, 2025
29 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 16 → Dec 16, 2025
0 business days (not counted)
▶ Clock Running
Status: On Hold
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 31, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Assigned ▶ Running 0 0
Oct 31 → Dec 16 Awaiting Parts ⏸ Paused 29
Dec 16 → Dec 16 Reschedule ▶ Running 0 0
Dec 16 → Dec 16 Awaiting Parts ⏸ Paused 0
Dec 16 → Dec 16 On Hold ▶ Running 0 0
Material Management 30.1d
Holding 0.6d (excluded)
Coordinators 0.4d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Material Management
30.1 days
Over SLA
Holding (excluded from total)
0.6 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
0.0 days
Created: Oct 31, 2025 Due: Dec 19, 2025 Completed: Dec 16, 2025 (3 days early)
📅
30.0 days Total Age
⏱️
30.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
28.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532794
vital sign machine not working
Closed
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. SN: SR723010125SA GE B125M Elaine McEntee I Lead Clinician Sono Bello - Portland 5100 SW Macadam Ave Suite 180 Portland, OR 97239 direct 503.575.9515 I fax 503.295.5823 It’s your life. Live it Beautifully visit us on the web - www.sonobello.com<https://outlook.office.com/owa/www.sonobello.com> follow us on twitter: twitter.com/sonobello<https://outlook.office.com/owa/www.twitter.com/sonobello> Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elaine McEntee
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (7)
WO-01307683 Invoiced
SWAPOUT • Samuel A Klein
Created: Oct 3, 2025 • Closed: Oct 31, 2025
WO-01312251 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025 • Closed: Dec 16, 2025
WO-01312259 Canceled
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025
WO-01315124 Invoiced
SWAPOUT • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Nov 13, 2025
WO-01315129 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Dec 16, 2025
WO-01338950 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
WO-01338958 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 30.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Awaiting Parts
30.1d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
On Hold
0.6d
Closed
2.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Visual inspection; Passed Power Outlet Test; Passed Power cord and plug; Passed Ground (earth) integrity (≤ 0.2 Ohms) = __0.34__ Ohms; passed Earth leakage current test (≤ 300 µA) = __110.64__ µA; Passed Enclosure (Touch) leakage current test (< 100 μA) =__19__μA ; Passed Single Fault Condition (SFC) (< 300 μA0) = __115.45__ µA; Passed Patient (source) leakage current test; Passed Patient (sink) leakage current tests; Passed Functional Inspection; Passed ECG measurement (± 5 bpm) Normal: 80bpm, 1mV = __80__ bpm Pacemaker Detection; Passed Asystole Detection; Passed Leads Off Detection; Passed SpO2 Measurements: 90% (±2%) = ___88__% NIBP Measurements: 0 mmHg (±1 mmHg) = ___0__mmHg 200 mmHg (±1 mmHg) = ___199__mmHg Temperature measurement(± 0.1 C) T1: 37.0C = __36.9__ C; Passed T2: 37.0C = __36.9__ C; Passed Invasive blood pressure measurement; __N/A__ NIBP Leak Test; Passed Loudspeaker; verified Watchdog; passed Cleaned device externals Returning to service
🔍 Technician Findings
Was unable to duplicate issue since unit does not have an O2 Function. Performing PM and Calibration check for the rest of the functions of the unit. SpO2 sensor will need to be replaced since customer sensor is reading -5 low. All other functions are working correctly. Unit will need a new SpO2 Cable to fix issue. 1 x
⚠️ Problem Description
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. GE B40 SN: SJF15303695WA Asset ID: 12979832 https://www.ebiotrack.com/workorder.php?wo=69381
📄 Description
Vital Signs Monitor, GE B40 SONO BELLOW CONSIGNED

Timeline

📞
Case Linked Oct 3, 12:46 PM
Case Number: 00532794
Subject: vital sign machine not working
Status: Closed
🚨 20.0 business days
📋
2 Work Order Created Oct 31, 8:19 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
📦
2 Parts Requested Oct 31, 10:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Assigned
To: Awaiting Parts
Duration in Previous: 2h 33m
🚨 30.0 business days
🔩
3 2x Parts Added Dec 16, 8:19 AM
2x Parts Added → Status: Reschedule → 2x Labor Added
🔄
Status: Reschedule by Ryan Schwochow
From: Awaiting Parts
To: Reschedule
Duration in Previous: 45d 22h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
📦
2 Parts Requested Dec 16, 8:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Reschedule
To: Awaiting Parts
Duration in Previous: 14m
💵
2 Expenses Added Dec 16, 9:05 AM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From: Awaiting Parts
To: On Hold
Duration in Previous: 31m
✔️
4 Status: Completed Dec 16, 1:57 PM
Status: Completed → Status: Completed → Parts Added → Status: Closed
✔️
Status: Completed by Ryan Schwochow
From: Closed
To: Completed
Duration in Previous: 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 1m
3.0 business days
📄
2 Status: Ready to Bill Dec 18, 2:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 21.0 business days
🧾
Invoice Created Jan 20, 10:07 AM
Invoice Number: SM-249384

Bottlenecks

Awaiting Parts
Duration: 30.0 business days (threshold: 3.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00532794
Closed
📦
Parts Order 00084541
Closed
📦
Parts Order 00086797
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Oct 31, 8:19 AM
Invoice #
SM-249384

Work Details (6)

Name Type Status Qty Amount Date
WL-03038877 Parts Open 1 $206.55 Dec 16, 8:19 AM
WL-03038878 Expenses Open 1 $13.20 Dec 16, 8:19 AM
WL-03038879 Labor Open 1 $119.00 Dec 16, 8:20 AM
WL-03038880 Labor Open 1 $119.00 Dec 16, 8:20 AM
WL-03038928 Expenses Open 1 $102.31 Dec 16, 9:05 AM
WL-03039334 Parts Open 1 $4.29 Dec 16, 1:59 PM

Details