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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312259 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Oct 31, 2025 → Jun 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✗ SLA Missed (137 biz days late)
Active: 159 biz days
🕐 Clock stopped: Canceled (Jun 24, 2026)
159d
▶ Clock Running
Status: Created
Oct 31 → Jun 24, 2026
159 business days (counted)
Running total: 159 of ? biz days used
Created: Oct 31, 2025 Canceled: Jun 24, 2026
Coordinators 160.0d
✗ SLA Missed
Coordinators
160.0 days
Over SLA
Created: Oct 31, 2025 Due: Dec 5, 2025 Completed: Jun 24, 2026 (200 days late)
📅
160.0 days Total Age
⏱️
160.0d in Assigned Longest Stage
🔄
1 transitions Status Changes
⚠️
159.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532794
vital sign machine not working
Closed
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. SN: SR723010125SA GE B125M Elaine McEntee I Lead Clinician Sono Bello - Portland 5100 SW Macadam Ave Suite 180 Portland, OR 97239 direct 503.575.9515 I fax 503.295.5823 It’s your life. Live it Beautifully visit us on the web - www.sonobello.com<https://outlook.office.com/owa/www.sonobello.com> follow us on twitter: twitter.com/sonobello<https://outlook.office.com/owa/www.twitter.com/sonobello> Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elaine McEntee
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (7)
WO-01307683 Invoiced
SWAPOUT • Samuel A Klein
Created: Oct 3, 2025 • Closed: Oct 31, 2025
WO-01312251 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025 • Closed: Dec 16, 2025
WO-01312259 (current) Canceled
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025
WO-01315124 Invoiced
SWAPOUT • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Nov 13, 2025
WO-01315129 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Dec 16, 2025
WO-01338950 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
WO-01338958 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
Behind Schedule - Needs Attention
Canceled • 288 days old
🚨
Primary Delay 160.0 days stuck in "Assigned"
⏱️
Total Delay 159.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
160.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Shipping hot swap (Original Unit) to site - GE B40 SN: SJF15303695WA Asset ID: 12979832 Expected back for repair: Dre - Waveline EZ MAX Asset 13210460 SN: M20406530008
⚠️ Problem Description
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. GE B40 SN: SJF15303695WA Asset ID: 12979832 https://www.ebiotrack.com/workorder.php?wo=69383
📄 Description
Vital Signs Monitor, GE B40 SONO BELLOW CONSIGNED

Timeline

📞
Case Linked Oct 3, 12:46 PM
Case Number: 00532794
Subject: vital sign machine not working
Status: Closed
🚨 20.0 business days
📋
Work Order Created Oct 31, 9:08 AM
Work Order: WO-01312259
Type: Virtual Tech - Depot
Priority: PC
🚨 160.0 business days
🚫
Status: Canceled by Ryan Schwochow Jun 24, 1:33 PM
From: Assigned
To: Canceled
Duration in Previous: 236d 4h

Bottlenecks

Assigned
Duration: 160.0 business days (threshold: 4.0 business hours)
Exceeded by 159.5 business days

🔗 Related Artifacts

📞
Case 00532794
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Oct 31, 9:08 AM
Invoice #
N/A

Details