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WO-01338950 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Jan 21, 2026 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Jan 21, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 21, 2026 Invoiced: Jan 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.0 days
Created: Jan 21, 2026 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
0.1 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00532794
vital sign machine not working
Closed
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. SN: SR723010125SA GE B125M Elaine McEntee I Lead Clinician Sono Bello - Portland 5100 SW Macadam Ave Suite 180 Portland, OR 97239 direct 503.575.9515 I fax 503.295.5823 It’s your life. Live it Beautifully visit us on the web - www.sonobello.com<https://outlook.office.com/owa/www.sonobello.com> follow us on twitter: twitter.com/sonobello<https://outlook.office.com/owa/www.twitter.com/sonobello> Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elaine McEntee
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (7)
WO-01307683 Invoiced
SWAPOUT • Samuel A Klein
Created: Oct 3, 2025 • Closed: Oct 31, 2025
WO-01312251 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025 • Closed: Dec 16, 2025
WO-01312259 Canceled
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025
WO-01315124 Invoiced
SWAPOUT • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Nov 13, 2025
WO-01315129 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Dec 16, 2025
WO-01338950 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
WO-01338958 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
Completed with minor delays
Invoiced • 206 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Visual inspection; Passed Power Outlet Test; Passed Power cord and plug; Passed Ground (earth) integrity (≤ 0.2 Ohms) = __0.1__ Ohms; passed Earth leakage current test (≤ 300 µA) = 101____ µA; Passed Enclosure (Touch) leakage current test (< 100 μA) =__23__μA ; Passed Single Fault Condition (SFC) (< 300 μA0) = __101__ µA; Passed Patient (source) leakage current test; __1__μA Passed Patient (sink) leakage current tests; __1__μA Passed Touchscreen Calibration Passed Updated Time/Date Reset to Factory Adult Defaults Functional Inspection; Passed ECG measurement (± 5 bpm) 30 bpm, 1mV = __30__ bpm 90 bpm, 1mV = _90___ bpm 120 bpm, 1mV = __120__ bpm Asystole Detection; Passed Leads Off Detection; Passed SpO2 Measurements: 85% (±2%) = _85____% 90% (±2%) = __90___% 100% (±2%) = __100___% Respiration measurement (±5 RR). 20 RR = _20___ RR; Passed Apnea Detection; Passed Temperature measurement(± 0.1 C) T1: 37.0C = __37.0__ C; Passed T2: 37.0C = __37.0__ C; Passed Leak Test (Max < 5mmHg) Actual Reading: __1__ mmHg; Passed NIBP accuracy check; Passed 0 mmHg = ___0_ mmHg 50 mmHg (± 5 mmHg) = __50__mmHg 150 mmHg (± 5 mmHg) = _149___ mmHg 250 mmHg (± 5 mmHg) = _250___ mmHg CO2 calibration @ 5.0%; Passed Cleaned device externals Returning to service
🔍 Technician Findings
Unit returned to depot with all accessories - no issues
⚠️ Problem Description
Adding device back into hot swaps - returned from site Dre - Waveline EZ MAX Asset 13094965 SN: M18A05670005 https://www.ebiotrack.com/workorder.php?wo=71052
📄 Description
Avante - Waveline EZ MAX 2 - Patient Vitals Monitor

Timeline

📞
Case Linked Oct 3, 12:46 PM
Case Number: 00532794
Subject: vital sign machine not working
Status: Closed
🚨 72.0 business days
📋
2 Work Order Created Jan 21, 12:36 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Entered
To: Assigned
Duration in Previous: 0m
🔩
2 3x Parts Added Jan 21, 1:00 PM
3x Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 24m
3.0 business days
📄
3 Status: Ready to Bill Jan 23, 11:25 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252082
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00532794
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 21, 12:36 PM
Invoice #
SM-252082

Work Details (3)

Name Type Status Qty Amount Date
WL-03073320 Parts Open 1 $4.29 Jan 21, 1:00 PM
WL-03073321 Labor Open 1 $119.00 Jan 21, 1:00 PM
WL-03073322 Expenses Open 1 $30.80 Jan 21, 1:00 PM

Details