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← WO Overview

WO-01315124 ↗ ServiceMax

Sono Bello • SWAPOUT • PC

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Nov 13, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 13, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 13, 2025 Invoiced: Nov 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 13 Assigned ▶ Running 0 0
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
0.0 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Dec 5, 2025 Completed: Nov 13, 2025 (22 days early)
📅
0.0 days Total Age
⏱️
2.9d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532794
vital sign machine not working
Closed
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. SN: SR723010125SA GE B125M Elaine McEntee I Lead Clinician Sono Bello - Portland 5100 SW Macadam Ave Suite 180 Portland, OR 97239 direct 503.575.9515 I fax 503.295.5823 It’s your life. Live it Beautifully visit us on the web - www.sonobello.com<https://outlook.office.com/owa/www.sonobello.com> follow us on twitter: twitter.com/sonobello<https://outlook.office.com/owa/www.twitter.com/sonobello> Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elaine McEntee
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (7)
WO-01307683 Invoiced
SWAPOUT • Samuel A Klein
Created: Oct 3, 2025 • Closed: Oct 31, 2025
WO-01312251 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025 • Closed: Dec 16, 2025
WO-01312259 Canceled
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025
WO-01315124 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Nov 13, 2025
WO-01315129 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Dec 16, 2025
WO-01338950 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
WO-01338958 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
Completed with minor delays
Invoiced • 275 days old
🚨
Primary Delay 2.9 days stuck in "Closed"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Invoiced
0.0d
Assigned
0.0d / 0.5d SLA
Closed
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Shipping hot swap to site - Dre - Waveline EZ MAX Asset 13210460 SN: M20406530008 Shipment Tracking Number 1Z01E3E70395076761 DELIVERED 10/9/2025 Expected back for repair: SN: SR723010125SA GE B125M RMA Tracking Number 1Z01E3E79096064779
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. SN: SR723010125SA GE B125M https://www.ebiotrack.com/workorder.php?wo=69680
📄 Description
Vital Signs Monitor, GE B40 SONO BELLOW CONSIGNED

Timeline

📞
Case Linked Oct 3, 12:46 PM
Case Number: 00532794
Subject: vital sign machine not working
Status: Closed
🚨 28.0 business days
📋
5 Work Order Created Nov 13, 11:28 AM
Work Order Created → Status: Assigned → 3x Labor Added → Technician Assigned → Status: Closed
👷
Status: Assigned by Ryan Schwochow
From: Invoiced
To: Assigned
Duration in Previous: 0m
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 2m
3.0 business days
📄
2 Status: Ready to Bill Nov 17, 11:10 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246746

Bottlenecks

Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00532794
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Nov 13, 11:28 AM
Invoice #
SM-246746

Work Details (3)

Name Type Status Qty Amount Date
WL-03005996 Labor Open 1 $119.00 Nov 13, 11:30 AM
WL-03005997 Expenses Open 1 $23.10 Nov 13, 11:30 AM
WL-03005998 Expenses Open 1 $23.10 Nov 13, 11:30 AM

Details