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WO-01315129 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Nov 13, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✗ SLA Missed
Active: 2 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Dec 14, 2025
19 business days (not counted)
▶ Clock Running
Status: On Hold
Dec 14 → Dec 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 16 → Dec 16, 2025
0 business days (not counted)
▶ Clock Running
Status: On Hold
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 13, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 13 Assigned ▶ Running 0 0
Nov 13 → Dec 14 Awaiting Parts ⏸ Paused 19
Dec 14 → Dec 16 On Hold ▶ Running 2 2
Dec 16 → Dec 16 Awaiting Parts ⏸ Paused 0
Dec 16 → Dec 16 On Hold ▶ Running 0 2
Material Management 19.9d
Holding 2.5d (excluded)
Coordinators 0.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Material Management
19.9 days
Over SLA
Holding (excluded from total)
2.5 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Dec 5, 2025 Completed: Dec 16, 2025 (10 days late)
📅
21.9 days Total Age
⏱️
19.9d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
18.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00532794
vital sign machine not working
Closed
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. SN: SR723010125SA GE B125M Elaine McEntee I Lead Clinician Sono Bello - Portland 5100 SW Macadam Ave Suite 180 Portland, OR 97239 direct 503.575.9515 I fax 503.295.5823 It’s your life. Live it Beautifully visit us on the web - www.sonobello.com<https://outlook.office.com/owa/www.sonobello.com> follow us on twitter: twitter.com/sonobello<https://outlook.office.com/owa/www.twitter.com/sonobello> Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elaine McEntee
Owner
Virtual Tech
Created
Oct 3, 2025
Work Orders from this Case (7)
WO-01307683 Invoiced
SWAPOUT • Samuel A Klein
Created: Oct 3, 2025 • Closed: Oct 31, 2025
WO-01312251 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025 • Closed: Dec 16, 2025
WO-01312259 Canceled
Virtual Tech - Depot • Samuel A Klein
Created: Oct 31, 2025
WO-01315124 Invoiced
SWAPOUT • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Nov 13, 2025
WO-01315129 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Nov 13, 2025 • Closed: Dec 16, 2025
WO-01338950 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
WO-01338958 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Jan 21, 2026 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 19.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
2.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
19.9d / 3.0d SLA
On Hold
2.5d
Completed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed the correct technology probe - GE TruSignal POST Test; Passed Display picture quality; verified Touch Screen; Calibrated Updated time and date Device information; Version and Network Settings; Verified B1X5-REC recorder (S/N: _____VM23011084SA_____) • Waveform 1: I • Waveform 2: II • Waveform 3: Resp • The header line contains the date, time and some other applicable status; Verified • The grid is clear; Verified • The waveforms labels appear in the printout as configured; Verified ECG Measurements: 80 bpm (± 5 bpm) = __80___ bpm Pacemaker detection; Verified Asystole detection; Verified Leads off detection; Verified Respiration Measurements: 20 RR (±5) = __20___ RR Apnea Detection; Verified SpO2 Measurements: 90% (±2%) = __90___% NIBP Measurements: 200 mmHg (±1 mmHg) = ___200__mmHg IBP Measurements: 0 mmHg = __0___ mmHg 200 mmHg (±10 mmHg) = ____200_ mmHg Temperature Measurement: 98.6°F ± 0.18 °F = __98.6___ °F Check Procedure Completed and Patient Discharged PM Completed
🔍 Technician Findings
Found that the Spo2 probe they is defective and the 2nd probe is the wrong technology need new spo2 probe
⚠️ Problem Description
Hey there, One of our vital sign machines won't read O2- we have swapped out several cords and it won't read. Can we get a loaner and send this out for repair? Thanks. Asset ID#: 13367703 SN: SR723010125SA GE B125M https://www.ebiotrack.com/workorder.php?wo=69682
📄 Description
Vital Signs Monitor, GE B40 SONO BELLOW CONSIGNED

Timeline

📞
Case Linked Oct 3, 12:46 PM
Case Number: 00532794
Subject: vital sign machine not working
Status: Closed
🚨 28.0 business days
📋
4 Work Order Created Nov 13, 11:43 AM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ryan Schwochow
From: Closed
To: Assigned
Duration in Previous: 0m
📦
Parts Requested
Order: 00085236
Status: Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 4m
🚨 20.0 business days
🔩
2 2x Parts Added Dec 14, 3:26 PM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Keith Fricke
From: Awaiting Parts
To: On Hold
Duration in Previous: 31d 3h
2.0 business days
⏱️
3x Labor Added Dec 16, 9:17 AM
Type: Labor, Expenses
Status: Open
Qty: 1
📦
2 Parts Requested Dec 16, 9:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 1d 18h
💵
2 Expenses Added Dec 16, 9:37 AM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From: Awaiting Parts
To: On Hold
Duration in Previous: 8m
✔️
4 Status: Completed Dec 16, 1:57 PM
Status: Completed → Status: Completed → Parts Added → Status: Closed
✔️
Status: Completed by Ryan Schwochow
From: Closed
To: Completed
Duration in Previous: 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 1m
3.0 business days
📄
2 Status: Ready to Bill Dec 18, 2:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 9.0 business days
🧾
Invoice Created Dec 31, 3:30 PM
Invoice Number: SM-249384

Bottlenecks

Awaiting Parts
Duration: 19.9 business days (threshold: 3.0 business days)
Exceeded by 16.9 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00532794
Closed
📦
Parts Order 00085236
Closed
📦
Parts Order 00086807
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Nov 13, 11:43 AM
Invoice #
SM-249384

Work Details (7)

Name Type Status Qty Amount Date
WL-03037325 Parts Open 1 $297.00 Dec 14, 3:26 PM
WL-03037327 Expenses Open 1 $13.20 Dec 14, 3:26 PM
WL-03038946 Labor Open 1 $119.00 Dec 16, 9:17 AM
WL-03038947 Labor Open 1 $119.00 Dec 16, 9:17 AM
WL-03038948 Expenses Open 1 $30.80 Dec 16, 9:17 AM
WL-03038991 Expenses Open 1 $102.31 Dec 16, 9:37 AM
WL-03039335 Parts Open 1 $4.29 Dec 16, 2:00 PM

Details