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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300711 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → May 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (163 biz days late)
Active: 184 biz days
🕐 Clock stopped: Invoiced (May 29, 2026)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
111d
▶ Clock Running
Status: Assigned
Sep 2 → Feb 16, 2026
111 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 111 of ? biz days used
73d
▶ Clock Running
Status: Incomplete
Feb 16 → May 29, 2026
73 business days (counted)
Running total: 184 of ? biz days used
Created: Sep 2, 2025 Invoiced: May 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Feb 16 Assigned ▶ Running 111 111
Feb 16 → Feb 16 Tech On Site ▶ Running 0 111
Feb 16 → May 29 Incomplete ▶ Running 73 184
Dispatch 0.1d
Coordinators 111.6d
Incomplete 73.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
111.6 days
Over SLA
Incomplete (excluded from total)
73.0 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Sep 30, 2025 Completed: May 29, 2026 (240 days late)
📅
184.7 days Total Age
⏱️
111.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
112.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00506941
Needs quote
Closed
Q-00028875 Per Billy Peters 7 work orders for Syracuse depot repair. These are all Loretto units. 1) asset# 13040962, 2) asset# 13021937, 3) 13040961, 4) 13021923, 5) 13040956, 6)13040964, 7) 13049853
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Jessica Sells
Created
Jul 1, 2025
Work Orders from this Case (7)
WO-01300711 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: May 29, 2026
WO-01300714 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300719 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 30, 2026
WO-01300721 Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Oct 27, 2025
WO-01300725 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300727 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300729 Canceled
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 111.6 days stuck in "Assigned"
⏱️
Total Delay 112.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
111.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Incomplete
73.0d
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16-RS; Submitting for quote 00568629

🔧 Work Performed
service completed Valves Rebuilt - Low O2 75-80% 23915 Hrs 1 hr 1x - fil1520 - Intake Filter 1x - vlv1030 - Rexroth Valve Rebuild 1x - SBD0358 - Sieve Bed Re-pours
🔍 Technician Findings
Needs Sieve Bed repoured - Needs Valves Rebuilt - Low O2 75-80% 23915 Hrs 1 hr 1x - fil1520 - Intake Filter 1x - vlv1030 - Rexroth Valve Rebuild 1x - SBD0358 - Sieve Bed Re-pours
⚠️ Problem Description
Q-00028875 - PM/evaluation. Parts for quoting TBD Invacare - IRC5P (B) Asset ID#: 13040962 S/N: 13AF040202 https://www.ebiotrack.com/omnicor/workorder.php?wo=6919

Timeline

📞
Case Linked Jul 1, 10:24 AM
Case Number: 00506941
Subject: Needs quote
Status: Closed
🚨 44.0 business days
📋
Work Order Created Sep 2, 2:39 PM
Work Order: WO-01300711
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Status: Assigned Sep 2, 3:31 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Jessica Sells
Technician: Ryan Schwochow
🚨 112.0 business days
🔧
Status: Tech On Site by Ryan Schwochow Feb 16, 10:15 AM
From: Assigned
To: Tech On Site
Duration in Previous: 166d 19h
⚠️
Status: Incomplete by Ryan Schwochow Feb 16, 10:24 AM
From: Tech On Site
To: Incomplete
Duration in Previous: 9m
🚨 73.0 business days
🔩
▶
2 4x Parts Added May 29, 2:46 PM
4x Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Incomplete
To: Closed
Duration in Previous: 102d 3h
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jun 2, 1:18 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-263606

Bottlenecks

Assigned
Duration: 111.6 business days (threshold: 4.0 business hours)
Exceeded by 111.1 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00506941
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 2:39 PM
Invoice #
SM-263606

Work Details (4)

Name Type Status Qty Amount Date
WL-03242179 Parts Open 1 $5.06 May 29, 2:46 PM
WL-03242180 Parts Open 1 $47.25 May 29, 2:46 PM
WL-03242181 Parts Open 1 $131.96 May 29, 2:46 PM
WL-03242182 Labor Open 1 $119.00 May 29, 2:46 PM

Details