Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300721 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Oct 27, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Invoiced (Oct 27)
✗ SLA Missed (27d late)
Dispatch 0.1d
Coordinators 39.6d
Incomplete 0.3d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
39.6 days
Over SLA
Incomplete (excluded from total)
0.3 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Sep 30, 2025 Completed: Oct 27, 2025 (26 days late)
📅
39.6 days Total Age
⏱️
39.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
39.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00506941
Needs quote
Closed
Q-00028875 Per Billy Peters 7 work orders for Syracuse depot repair. These are all Loretto units. 1) asset# 13040962, 2) asset# 13021937, 3) 13040961, 4) 13021923, 5) 13040956, 6)13040964, 7) 13049853
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Jessica Sells
Created
Jul 1, 2025
Work Orders from this Case (7)
WO-01300711 Incomplete
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
WO-01300714 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300719 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 30, 2026
WO-01300721 (current) Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Oct 27, 2025
WO-01300725 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300727 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300729 Assigned
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 39.6 days stuck in "Assigned"
⏱️
Total Delay 39.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
39.6d / 0.5d SLA
Incomplete
0.3d
Closed
1.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27-RS; Quoted -

00538508


🔧 Work Performed
Unrepairable unit - Evaluation Only - Disposing of device. device is 27 years old and if not cost effective to repair - parts cost exceeds device cost
🔍 Technician Findings
Highly recommend replacing unit with New - device is 27 years old and if not cost effective to repair - parts cost exceeds device cost - 1 hr evaluation and disposal or unit.
⚠️ Problem Description
Q-00028875- Syracuse depot repair. Loretto units. , evaluation Invacare - IRC5LX (B) Asset ID#: 13021923 S/N: 98C99230 https://www.ebiotrack.com/omnicor/workorder.php?wo=6922

Timeline

📞
Case Linked Jul 1, 10:24 AM
Case Number: 00506941
Subject: Needs quote
Status: Closed
🚨 46.0 business days
📋
Work Order Created Sep 2, 2:56 PM
Work Order: WO-01300721
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Sep 2, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 31m
🚨 40.0 business days
⚠️
Status: Incomplete by Ryan Schwochow Oct 27, 10:17 AM
From: Assigned
To: Incomplete
Duration in Previous: 54d 18h
✔️
▶
3 Status: Completed Oct 27, 1:04 PM
Status: Completed → Labor Added → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Technician Assigned by Ryan Schwochow
Technician: Billy Peters
📄
▶
2 Status: Ready to Bill Oct 28, 10:43 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:41 PM
Invoice Number: SM-244925

Bottlenecks

Assigned
Duration: 39.6 business days (threshold: 4.0 business hours)
Exceeded by 39.1 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00506941
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Billy Peters
Scheduled
N/A
Created
Sep 2, 2:56 PM
Invoice #
SM-244925

Work Details (1)

Name Type Status Qty Amount Date
WL-02985341 Labor Open 1 $119.00 Oct 27, 1:05 PM

Details