Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (184 biz days late)
🕐 Clock stopped: Canceled (Jun 30, 2026)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
205d
▶ Clock Running
Status: Assigned
Sep 2 → Jun 30, 2026
205 business days (counted)
Running total: 205 of ? biz days used
Created: Sep 2, 2025
Canceled: Jun 30, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 2 → Sep 2
Created
▶ Running
0
0
Sep 2 → Jun 30
Assigned
▶ Running
205
205
Coordinators Over SLA
Created: Sep 2, 2025
Due: Sep 30, 2025
Completed: Jun 30, 2026 (272 days late)
⏱️
205.5d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
205.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00506941
Needs quote
Closed
Q-00028875
Per Billy Peters 7 work orders for Syracuse depot repair. These are all Loretto units.
1) asset# 13040962,
2) asset# 13021937,
3) 13040961,
4) 13021923,
5) 13040956,
6)13040964,
7) 13049853
Work Orders from this Case (7)
WO-01300711
Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: May 29, 2026
WO-01300714
Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300719
Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 30, 2026
WO-01300721
Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Oct 27, 2025
WO-01300725
Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300727
Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300729 (current)
Canceled
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
🚨
Primary Delay
205.5 days stuck in "Assigned"
⏱️
Total Delay
205.0 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
205.5d
/ 0.5d SLA
💬 Activities, Notes & Communications
📝 WO Notes (2)
🔒
Internal CSA Notes
Semi Annual Performance Inspection
02/17/2026
S.O #: 874-3089-10443-OMNI
SMX ID: WO-01327137
⚠️
Problem Description
Q-00028875 - Syracuse depot repair. Loretto units. , evaluation
Invacare - IRC5LX02 (A)
Asset ID#: 13049853
S/N: 08FF044601
https://www.ebiotrack.com/omnicor/workorder.php?wo=6925
Timeline
📞
Case Number:
00506941
Subject:
Needs quote
Status:
Closed
📋
Work Order:
WO-01300729
Type:
Depot - Syracuse
Priority:
PSM
👷
👷
Technician:
Ryan Schwochow
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
300d 18h
Bottlenecks
Assigned
Duration: 205.5 business days (threshold: 4.0 business hours)
Exceeded by 205.0 business days
ℹ️ Work Order Details
Technician
Ryan Schwochow