Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300729 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Present

🟢 On Track
PSM Last business day of September 2025
Target: Sep 30, 2025
⚠ 227d overdue
Dispatch 0.1d
⚠ Overdue
Dispatch
0.1 days
Created: Sep 2, 2025 Due: Sep 30, 2025 (227 days overdue)
📅
183.4 days Total Age
⏱️
0.1d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Assigned • 254 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Q-00028875 - Syracuse depot repair. Loretto units. , evaluation Invacare - IRC5LX02 (A) Asset ID#: 13049853 S/N: 08FF044601 https://www.ebiotrack.com/omnicor/workorder.php?wo=6925

Timeline

📞
Case Linked Jul 1, 10:24 AM
Case Number: 00506941
Subject: Needs quote
Status: Closed
🚨 46.0 business days
📋
Work Order Created Sep 2, 3:13 PM
Work Order: WO-01300729
Type: Depot - Syracuse
Priority: PSM
👷
2 Technician Assigned Sep 2, 3:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 35m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00506941
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 3:13 PM
Invoice #
N/A

Details