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WO-01300714 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (14 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 5, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 5 → Sep 10, 2025
3 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 2, 2025 Completed: Sep 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 5 Assigned ▶ Running 3 3
Sep 5 → Sep 5 Incomplete ▶ Running 0 3
Sep 5 → Sep 10 Assigned ▶ Running 3 6
Dispatch 0.1d
Coordinators 7.3d
Field Work 93.0d
Incomplete 0.4d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
7.3 days
Over SLA
Field Work
93.0 days
Over SLA
Incomplete (excluded from total)
0.4 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 6, 2025 Completed: Jan 27, 2026 (112 days late)
📅
98.7 days Total Age
⏱️
93.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
100.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00506941
Needs quote
Closed
Q-00028875 Per Billy Peters 7 work orders for Syracuse depot repair. These are all Loretto units. 1) asset# 13040962, 2) asset# 13021937, 3) 13040961, 4) 13021923, 5) 13040956, 6)13040964, 7) 13049853
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Jessica Sells
Created
Jul 1, 2025
Work Orders from this Case (7)
WO-01300711 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: May 29, 2026
WO-01300714 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300719 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 30, 2026
WO-01300721 Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Oct 27, 2025
WO-01300725 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300727 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300729 Canceled
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 93.0 days stuck in "Completed"
⏱️
Total Delay 100.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
7.3d / 0.5d SLA
Incomplete
0.4d
Completed
93.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27- REPAIRED. DELIVERING BACK TO SITE TODAY.

9/10-RS: completed - Ready for delivery back to site


9/5/25 SReich - Adding quote Q-00029919 from case 00524791, reassigning to Depot Ryan.

9/5-RS; Submitting for a requote

🔧 Work Performed
9/2-RS: Service completed 17081 Hours 98% @5 lpm 8/28-BP- Evaluation completed - Submitting for quote approval
🔍 Technician Findings
Unit picked up from site evaluated at Syracuse Depot 17081 Hours - Needs Filters and Outlet Nipple replaced Cleaning - Repair - PM 1xhr labor 1xMIS3485 02 plastic outlet 1xFIL1520 intake filter
⚠️ Problem Description
Q-00029919 (quote approved) Q-00028875 Syracuse depot repair. Loretto units. evaluation Invacare - IRC5P (B) Asset ID: 13021937 S/N: 12AF040188 https://www.ebiotrack.com/omnicor/workorder.php?wo=6920

Timeline

📞
Case Linked Jul 1, 10:24 AM
Case Number: 00506941
Subject: Needs quote
Status: Closed
🚨 44.0 business days
📋
Work Order Created Sep 2, 2:44 PM
Work Order: WO-01300714
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Sep 2, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 46m
⏳ 4.0 business days
🔩
▶
2 3x Parts Added Sep 5, 10:20 AM
3x Parts Added → Status: Incomplete
⚠️
Status: Incomplete by Ryan Schwochow
From: Assigned
To: Incomplete
Duration in Previous: 2d 18h
👷
▶
2 Technician Assigned Sep 5, 1:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Incomplete
To: Assigned
Duration in Previous: 3h 28m
⏳ 4.0 business days
✔️
Status: Completed by Ryan Schwochow Sep 10, 8:40 AM
From: Assigned
To: Completed
Duration in Previous: 4d 18h
🚨 93.0 business days
🏁
Status: Closed by Taylor Duda Jan 27, 5:11 PM
From: Completed
To: Closed
Duration in Previous: 139d 9h
⏳ 3.9 business days
📄
▶
4 Status: Ready to Bill Jan 30, 4:05 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252705

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Completed
Duration: 93.0 business days (threshold: 1.0 business days)
Exceeded by 92.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00506941
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 2:44 PM
Invoice #
SM-252705

Work Details (3)

Name Type Status Qty Amount Date
WL-02926398 Parts Open 1 $5.00 Sep 5, 10:20 AM
WL-02926399 Parts Open 1 $17.00 Sep 5, 10:20 AM
WL-02926400 Labor Open 1 $119.00 Sep 5, 10:20 AM

Details