Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300725 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Jan 27, 2026

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Nov 18)
✗ SLA Missed (49d late)
Dispatch 0.0d
Coordinators 54.4d
Field Work 50.4d
Incomplete 3.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.4 days
Over SLA
Field Work
50.4 days
Over SLA
Incomplete (excluded from total)
3.0 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Nov 28, 2025 Completed: Jan 27, 2026 (59 days late)
📅
105.6 days Total Age
⏱️
53.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
105.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00506941
Needs quote
Closed
Q-00028875 Per Billy Peters 7 work orders for Syracuse depot repair. These are all Loretto units. 1) asset# 13040962, 2) asset# 13021937, 3) 13040961, 4) 13021923, 5) 13040956, 6)13040964, 7) 13049853
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Jessica Sells
Created
Jul 1, 2025
Work Orders from this Case (7)
WO-01300711 Incomplete
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
WO-01300714 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300719 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 30, 2026
WO-01300721 Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Oct 27, 2025
WO-01300725 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300727 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300729 Assigned
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 53.6 days stuck in "Assigned"
⏱️
Total Delay 105.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
54.4d / 0.5d SLA
Incomplete
3.0d
Completed
50.4d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27 TD- REPAIRED. DELIVERING BACK TO SITE TODAY.

11/18-RS: Approved - ready to be delivered

11/18 KHardison, Added Q-00031150 for parts.

11/14-RS; Submitting for quote - 00543983

🔧 Work Performed
Installed parts - 5PLM @ 95% 19894 hrs
🔍 Technician Findings
Broken o2 Outlet and need filter and cleaned 1x - MIS3485 1x - FIL1520 1x - HR labor
⚠️ Problem Description
Q-00031150, parts order. Syracuse depot repair. Loretto units. , evaluation Invacare - IRC10LX Asset ID#: 13040956 S/N: 12KF035641 https://www.ebiotrack.com/omnicor/workorder.php?wo=6923

Timeline

📞
Case Linked Jul 1, 10:24 AM
Case Number: 00506941
Subject: Needs quote
Status: Closed
🚨 46.0 business days
📋
Work Order Created Sep 2, 3:03 PM
Work Order: WO-01300725
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Status: Assigned Sep 2, 3:22 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Jessica Sells
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
🚨 54.0 business days
🔩
▶
2 3x Parts Added Nov 14, 10:43 AM
3x Parts Added → Status: Incomplete
⚠️
Status: Incomplete by Ryan Schwochow
From: Assigned
To: Incomplete
Duration in Previous: 72d 20h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 18, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Incomplete
To: Assigned
Duration in Previous: 3d 22h
✔️
Status: Completed by Ryan Schwochow Nov 18, 3:44 PM
From: Assigned
To: Completed
Duration in Previous: 6h 35m
🚨 51.0 business days
🏁
Status: Closed by Taylor Duda Jan 27, 5:09 PM
From: Completed
To: Closed
Duration in Previous: 70d 1h
⏳ 3.9 business days
📄
▶
3 Status: Ready to Bill Jan 30, 4:19 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-252707

Bottlenecks

Assigned
Duration: 53.6 business days (threshold: 4.0 business hours)
Exceeded by 53.1 business days
Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Completed
Duration: 50.4 business days (threshold: 1.0 business days)
Exceeded by 49.4 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00506941
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 3:03 PM
Invoice #
SM-252707

Work Details (3)

Name Type Status Qty Amount Date
WL-03007375 Parts Open 1 $5.00 Nov 14, 10:43 AM
WL-03007376 Parts Open 1 $17.00 Nov 14, 10:43 AM
WL-03007377 Labor Open 1 $119.00 Nov 14, 10:43 AM

Details