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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300719 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (30 biz days late)
Active: 51 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Sep 2 → Oct 27, 2025
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 39 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 11, 2025
9 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Completed
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 50 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Dec 16, 2025
21 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 50 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Awaiting Parts
Dec 16 → Jan 26, 2026
26 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 51 of ? biz days used
Created: Sep 2, 2025 Completed: Jan 27, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Oct 27 Assigned ▶ Running 38 38
Oct 27 → Oct 28 Incomplete ▶ Running 1 39
Oct 28 → Nov 11 Assigned ▶ Running 9 48
Nov 11 → Nov 13 Completed ▶ Running 2 50
Nov 13 → Dec 16 Awaiting Parts ⏸ Paused 21 —
Dec 16 → Dec 16 Assigned ▶ Running 0 50
Dec 16 → Jan 26 Awaiting Parts ⏸ Paused 26 —
Jan 26 → Jan 27 Reschedule ▶ Running 1 51
Dispatch 0.1d
Material Management 48.4d
Coordinators 50.1d
Field Work 2.4d
Incomplete 2.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
48.4 days
Over SLA
Coordinators
50.1 days
Over SLA
Field Work
2.4 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Dec 1, 2025 Completed: Jan 30, 2026 (59 days late)
📅
101.6 days Total Age
⏱️
38.6d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
92.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00506941
Needs quote
Closed
Q-00028875 Per Billy Peters 7 work orders for Syracuse depot repair. These are all Loretto units. 1) asset# 13040962, 2) asset# 13021937, 3) 13040961, 4) 13021923, 5) 13040956, 6)13040964, 7) 13049853
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Jessica Sells
Created
Jul 1, 2025
Work Orders from this Case (7)
WO-01300711 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: May 29, 2026
WO-01300714 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300719 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 30, 2026
WO-01300721 Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Oct 27, 2025
WO-01300725 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300727 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Jan 27, 2026
WO-01300729 Canceled
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 38.6 days stuck in "Assigned"
⏱️
Total Delay 92.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
48.1d / 0.5d SLA
Incomplete
2.0d
Completed
2.4d / 1.0d SLA
Awaiting Parts
48.4d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27 TD- REPAIRED. DELIVERING BACK TO SITE TODAY.


11/13 TD- chattered power cord needs to be ordered to complete repair.


11/11-RS; Approved - Ready to deliver back to site -


10/28/25 SReich - Added approved quote from case 00538511.

10/26-RS: quoted under - 00538511

🔧 Work Performed
installed parts - repair completed - pm completed -
🔍 Technician Findings
needs power cord replaced - filters replaced and repair/pm 1 hr labor 1x- FIL3528 1x- FIL2060 1x- ELE2430
⚠️ Problem Description
Q-00030792 approved quote Q-00028875 - Syracuse depot repair. Loretto units. , evaluation AIRSEP - INTENSITY 10 Asset I#: 13040961 S/N: CBB0120510410 https://www.ebiotrack.com/omnicor/workorder.php?wo=6921

Timeline

📞
Case Linked Jul 1, 10:24 AM
Case Number: 00506941
Subject: Needs quote
Status: Closed
🚨 44.0 business days
📋
Work Order Created Sep 2, 2:50 PM
Work Order: WO-01300719
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Sep 2, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 39m
🚨 39.0 business days
⚠️
Status: Incomplete by Ryan Schwochow Oct 27, 10:20 AM
From: Assigned
To: Incomplete
Duration in Previous: 54d 18h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 28, 3:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Incomplete
To: Assigned
Duration in Previous: 1d 5h
🚨 10.0 business days
🔩
▶
3 3x Parts Added Nov 11, 8:34 AM
3x Parts Added → Technician Assigned → Status: Completed
👷
Technician Assigned by Ryan Schwochow
Technician: Billy Peters
✔️
Status: Completed by Ryan Schwochow
From: Assigned
To: Completed
Duration in Previous: 13d 17h
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 13, 8:35 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Completed
To: Awaiting Parts
Duration in Previous: 2d 0h
🚨 22.0 business days
👷
▶
2 Technician Assigned Dec 16, 3:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Awaiting Parts, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 33d 7h, 0m
🚨 27.0 business days
💵
▶
2 Expenses Added Jan 26, 9:22 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Ryan Schwochow
From: Awaiting Parts
To: Reschedule
Duration in Previous: 40d 17h
⏳ 2.0 business days
✔️
Status: Completed by Taylor Duda Jan 27, 1:51 PM
From: Reschedule
To: Completed
Duration in Previous: 1d 4h
🏁
Status: Closed by Taylor Duda Jan 27, 5:04 PM
From: Completed
To: Closed
Duration in Previous: 3h 13m
⏳ 3.9 business days
✔️
▶
3 Status: Completed Jan 30, 3:01 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Jan 30, 4:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.9 business days
🧾
Invoice Created Feb 11, 1:46 PM
Invoice Number: SM-252719

Bottlenecks

Assigned
Duration: 38.6 business days (threshold: 4.0 business hours)
Exceeded by 38.1 business days
Assigned
Duration: 9.5 business days (threshold: 4.0 business hours)
Exceeded by 9.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 22.0 business days (threshold: 3.0 business days)
Exceeded by 19.0 business days
Awaiting Parts
Duration: 26.4 business days (threshold: 3.0 business days)
Exceeded by 23.4 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00506941
Closed
📦
Parts Order 00085207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 2:50 PM
Invoice #
SM-252719

Work Details (5)

Name Type Status Qty Amount Date
WL-03002957 Parts Open 1 $0.70 Nov 11, 8:34 AM
WL-03002958 Parts Open 1 $0.48 Nov 11, 8:34 AM
WL-03002959 Parts Open 1 $27.47 Nov 11, 8:34 AM
WL-03078816 Expenses Open 1 $0.00 Jan 26, 9:22 AM
WL-03085372 Labor Open 1 $119.00 Jan 30, 3:03 PM

Details