Deliver/Pickup
Concentrators that are broken
Repair
13082964 doesn’t turn run when turned on
13082738 alarms after 5 min
12985790 alarms after 5 min
12985786 give no air pressure
13082960 gives no air pressure
12995364 not working properly
12985778 keep beeping
12985783 alarm keeps going off
https://www.ebiotrack.com/omnicor/workorder.php?wo=7051
Total Delay129.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
61.3d / 0.5d SLA
Incomplete
15.8d
Awaiting Parts
1.7d / 3.0d SLA
Reschedule
26.0d / 2.0d SLA
L2 Screening
16.0d / 1.0d SLA
Tech On Site
29.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/22 KHardison - Added quote to description. Updated PO and attached email with PO in it.
6/19 KHardison - Created case 00606739 for follow up.
5/28-RS: arrived in Wilmington - problem descriptions messy -
5/11 TD- PACKAGED PARTS TO SEND WITH UNIT ON DELIVERY TRUCK TO OH.
5/5 TD- Sieve beds received. Also received QTY 1- CPR1240. Chattered if for another repair. UNIT IS NOT RUNNING NOW WITH NEW BEDS. UNIT MAY HAVE A BAD MAIN BOARD. But due to high hours would recommend to replace at this point. sending unit to wilmington next week on truck for further eval.
4/23 TD- Unit not repaired. Packaged sieve beds for repour & will ship out today.
4/21 TD- Found quote approved. Submitted part order.
UNIT RUNNING WITH NEW CAPACITOR BUT HAS LOW O2%.
5/5- installed new sieve beds but unit is now going into alarm. Does not sound like 4 way valve was shifting. Cleaned and reinstalled, changed solenoids & cleaned but still not running. UNIT MAY HAVE A BAD MAIN BOARD DUE TO HIGH HOURS
7/31-RS; rebuilt compressor - rebuilt valve - sieve beds repoured - filters replaced - issue resolved - 96.5% @5lpm
🔍Technician Findings
UNIT GOES INTO ALARM. ONLY FAN WILL RUN.
POWER CORD PRONGS BENT.
⚠️Problem Description
Q-00033722 - parts order.
Concentrators that are broken
doesn’t turn run when turned on
Invacare - IRC5LX (A)
Asset ID#: 13082964
S/N: 08FF044602
https://www.ebiotrack.com/omnicor/workorder.php?wo=7043
May 6, 2026 9:50pm
@Ashley Perry @Ryan Schwochow @Shawn Rogers I would recommend this unit being retired & replaced due to high hours after installing the new repoured sieve beds. (If you can please let Trevor know). I received & Installed the new sieve bed & unit is now alarming. 4 way valve not shifting properly & staying open/leaking even after being cleaned. Tried to replace & tested but concentrator appears to maybe need a new main control board as well.
JPG
IMG_0809
May 28, 2026
JPG
IMG_0810
May 28, 2026
JPG
IMG_0811
May 28, 2026
Case #00553271 – Broken concentrators
Status: Closed | Priority: High
Deliver/Pickup
Concentrators that are broken
Repair
13082964 doesn’t turn run when turned on
13082738 alarms after 5 min
12985790 alarms after 5 min
12985786 give no air pressure
13082960 gives no air pressure
12995364 not working properly
12985778 keep beeping
12985783 alarm keeps goi
💬Case Comment
Internal Dec 31, 2025 10:03am
Reached out to Scott Berry, Megan and Ryan to confirm how to quote based on SMC
Timeline
📞
Case Linked Dec 19, 4:19 PM
Case Number:00553271
Subject:Broken concentrators
Status:Closed
⚠️9.0 business days
📋
Work Order Created Jan 2, 11:16 AM
Work Order:WO-01328757
Type:Depot - Syracuse
Priority:PSM
👷
▶
2
Technician Assigned Jan 2, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:24m
🚨61.0 business days
✔️
Status: Completed by Taylor DudaMar 31, 1:51 PM
From:Assigned, Completed
To:Completed, Incomplete
Duration in Previous:88d 1h, 0m
🚨16.0 business days
👷
▶
2
Technician Assigned Apr 21, 11:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Incomplete
To:Assigned
Duration in Previous:20d 21h
📦
▶
2
Parts Requested Apr 21, 2:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Taylor Duda
From:Assigned
To:Awaiting Parts
Duration in Previous:3h 20m
🔩
▶
2
2x Parts Added Apr 22, 10:41 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:19h 48m
🚨26.0 business days
🔍
Status: L2 Screening by Ryan SchwochowMay 28, 9:05 AM
From:Reschedule
To:L2 Screening
Duration in Previous:35d 22h
🚨16.0 business days
🔧
Status: Tech On Site by Ryan SchwochowJun 19, 2:15 PM
From:L2 Screening
To:Tech On Site
Duration in Previous:22d 5h
🚨29.0 business days
🔩
▶
3
5x Parts Added Jul 31, 1:25 PM
5x Parts Added → Status: Completed → Parts Requested
✔️
Status: Completed by Ryan Schwochow
From:Tech On Site, Completed
To:Completed, Awaiting Parts
Duration in Previous:41d 23h, 0m
📦
Parts Requested
Order:00100885
Status:Closed
💵
▶
2
Expenses Added Jul 31, 1:57 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:28m
🏁
Status: Closed by Ryan SchwochowJul 31, 2:09 PM
From:Reschedule
To:Closed
Duration in Previous:12m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Aug 4, 12:41 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3m
💰
Status: Invoiced by Diane PattonAug 4, 12:48 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Aug 4, 5:09 PM
Invoice Number:SM-269315
Bottlenecks
Assigned
Duration: 60.9 business days (threshold: 4.0 business hours)
Exceeded by 60.4 business days
Reschedule
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
L2 Screening
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Tech On Site
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)