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WO-01328764 ↗ ServiceMax

AUBURN SENIOR SERVICES • Depot - Syracuse • PSM

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Jan 2, 2026 → Apr 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (60 biz days late)
Active: 80 biz days
🕐 Clock stopped: Invoiced (Apr 28, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
70d
▶ Clock Running
Status: Assigned
Jan 2 → Apr 14, 2026
70 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Completed
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 70 of ? biz days used
10d
▶ Clock Running
Status: Incomplete
Apr 14 → Apr 28, 2026
10 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 80 of ? biz days used
Created: Jan 2, 2026 Invoiced: Apr 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Apr 14 Assigned ▶ Running 70 70
Apr 14 → Apr 14 Completed ▶ Running 0 70
Apr 14 → Apr 28 Incomplete ▶ Running 10 80
Apr 28 → Apr 28 Assigned ▶ Running 0 80
Dispatch 0.0d
Coordinators 71.2d
Incomplete 10.7d (excluded)
Billing 6.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
71.2 days
Over SLA
Incomplete (excluded from total)
10.7 days
Billing
6.6 days
Over SLA
Created: Jan 2, 2026 Due: Feb 3, 2026 Completed: Apr 28, 2026 (83 days late)
📅
80.9 days Total Age
⏱️
70.9d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
76.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00553271
Broken concentrators
Closed
Deliver/Pickup Concentrators that are broken Repair 13082964 doesn’t turn run when turned on 13082738 alarms after 5 min 12985790 alarms after 5 min 12985786 give no air pressure 13082960 gives no air pressure 12995364 not working properly 12985778 keep beeping 12985783 alarm keeps going off https://www.ebiotrack.com/omnicor/workorder.php?wo=7051
Priority
High
Origin
Email
Reason
New Case
Contact
Amanda Storrs
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (9)
WO-01328756 Invoiced
Delivery • Taylor Duda
Created: Jan 2, 2026 • Closed: Jan 27, 2026
WO-01328757 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 31, 2026
WO-01328758 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328760 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328762 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328763 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 21, 2026
WO-01328764 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328765 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 23, 2026
WO-01328767 Invoiced
Depot - Syracuse • Taylor Duda
Created: Jan 2, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 70.9 days stuck in "Assigned"
⏱️
Total Delay 76.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
71.2d / 0.5d SLA
Incomplete
10.7d
Closed
4.8d / 1.0d SLA
WO Correction Needed
2.8d
Ready to Bill
3.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/28/26 lcoonrod

follow up in case 00590759


4/28 TD- Quote approved - delivering to site today. closed w/o.

04/28/2026 EMartin updated Q-00033870 from case 00589057

4/23-RS; Quoted - 00589057

4/21 TD- Cannot locate a quote. Chattered for info.

4/14 TD- Unit repaired & ready to deliver to site.

submitted follow up to quote.

TD 3/19- Unit is at SYR depot & needs evaluation - next in rotation.

🔧 Work Performed
removed bad flow meter & installed a spare from a parts unit. Ran unit with no faults found. No longer leaking running at 95% @ 10LPM still as should.
🔍 Technician Findings
UNIT DUSTY. LEAKING FROM FLOW METER. 25040hrs running at 95% @ 10LPM
⚠️ Problem Description
Concentrators that are broken Repair 12995364 not working properly https://www.ebiotrack.com/omnicor/workorder.php?wo=7048

Timeline

📞
Case Linked Dec 19, 4:19 PM
Case Number: 00553271
Subject: Broken concentrators
Status: Closed
⚠️ 9.0 business days
📋
Work Order Created Jan 2, 11:33 AM
Work Order: WO-01328764
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 11:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 6m
🚨 71.0 business days
✔️
Status: Completed by Taylor Duda Apr 14, 2:31 PM
From: Assigned, Completed
To: Completed, Incomplete
Duration in Previous: 102d 1h, 0m
🚨 11.0 business days
👷
Status: Assigned by Erin Martin Apr 28, 11:11 AM
From: Incomplete
To: Assigned
Duration in Previous: 13d 20h
🏁
Status: Closed by Taylor Duda Apr 28, 1:13 PM
From: Assigned
To: Closed
Duration in Previous: 2h 1m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Apr 30, 1:26 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 0h
⏳ 3.0 business days
⏱️
▶
2 Labor Added May 4, 10:39 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton May 5, 2:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending May 8, 4:29 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created May 11, 8:48 AM
Invoice Number: SM-261583

Bottlenecks

Assigned
Duration: 70.9 business days (threshold: 4.0 business hours)
Exceeded by 70.4 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00553271
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 2, 11:33 AM
Invoice #
SM-261583

Work Details (1)

Name Type Status Qty Amount Date
WL-03213374 Labor Open 1 $119.00 May 4, 10:39 AM

Details